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Storage full

Community Beginner ,
Feb 12, 2024 Feb 12, 2024

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Hi. Im trying out adobe express, logging into it using my gmail. I never uploaded media into express, but allready before trying it out I get a message that my storage is full, and I need to upgrade to continue. But as far as i can tell, I never used it or uploaded anything to it yet.
Bug Unresolved
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Desktop Web , Video

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11 Comments
Adobe Employee ,
Mar 02, 2024 Mar 02, 2024

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Hi @tom29014129ivnz 

 

Thank you for your patience, and I'm sorry you're having trouble.

It may be that your Creative Cloud storage is full. The storage space can be freed up by deleting unused files.

The example below is how to check how much storage space is left.

 

Neelam_0-1709226431210.png

 

 

 

 

 

You could refer the article for more information https://adobe.ly/42WZRCJ. Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

 

Thank you,

Neelam

 

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New Here ,
Apr 05, 2024 Apr 05, 2024

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I removed all my files but yet it tells me my storage is full...

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New Here ,
Apr 05, 2024 Apr 05, 2024

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adobe is saying my storage is full, yet i don't have anything

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Community Beginner ,
Apr 08, 2024 Apr 08, 2024

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It is 100% EMPTY!

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Adobe Employee ,
Apr 08, 2024 Apr 08, 2024

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Hi @default36601977oruwz1@default36552115yfwdvc, @default36550687xuqmjf 

 

Could you please check the response from @Neelamk above?

Note that Adobe Express shares storage with other Adobe apps, so you could still be out of storage even if you have no Adobe Express files.

 

Thanks

Abhi G

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Community Beginner ,
Apr 08, 2024 Apr 08, 2024

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First of all, you TOOK our access to adobe cloud away. Secondly, I am using none of the other apps. What would be your next suggestion?

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Adobe Employee ,
Apr 08, 2024 Apr 08, 2024

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@default36601977oruwz1 

 

I am not sure what "you TOOK our access to adobe cloud away" means. In any case, did you navigate to the page linked in the post above? If you go to https://assets.adobe.com/cloud-documents, what does your cloud storage usage show? Here's an example:

 

AbhiGADBE_0-1712599313570.png

 

Abhi G

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Community Beginner ,
Apr 09, 2024 Apr 09, 2024

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Screenshot_20240409-074748_Chrome.jpg

 Dead link

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Community Beginner ,
Apr 09, 2024 Apr 09, 2024

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I apologize for my blatant irritation yesterday, I spent hours tryimg to solve the issue and find deleted files to no avail. I finally found a working link that got me to deleted files this morning. 

 

I believe the link you posted broke because the comma at the end is being considered as part of the link. Deleting it should fix that

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Community Beginner ,
Apr 09, 2024 Apr 09, 2024

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This is what I meant by taling cloud away from us, as well as the fact that the image referenced at the top of the page seems incorrect as I cannot find the referenced cloud on the top right of my screen anywhere

 

https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html#:~:text=Starting%20Fe....

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Adobe Employee ,
Apr 09, 2024 Apr 09, 2024

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@default36601977oruwz1 

 

Got it, thanks. And I've fixed the link (removed the errant comma).

 

Abhi G

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