Text not loading

Report · Jan 10, 2024

When I open any project on Adobe Express the text does not load. Eventually it quits trying to load and so there's no text on my projects. If I try and a new text box, I'm unable to edit the font or size. I have cleared my cache and tried Chome and Microsoft Edge. Please advise.

Report · Jan 10, 2024

Hi,

Sorry to hear you are running into this issue. Could you please post the URL of your Express file from your browser's address bar when the file is open? This will let us check associated error logs, if any.

Thanks,

Abhi G

Report · Aug 09, 2024

Hi there, I have the same problem related about Adobe Express, how do you fix it?

Report · Aug 13, 2024

Hi

@Mavi Valencia

,

Thanks for your patience. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies and let us know if that helps.

If you've recently installed any third-party plugins or extensions, try disabling it and see if that makes any difference.

Regards,

Tarun

Report · Oct 20, 2025

Hello, I have cleared my cache and tried on a different browser but still nothing is showing up. Has a solution been found yet?

Report · Oct 20, 2025

Hi @Astonishing_Luminary4748,

Thanks for reaching out! Could you please elaborate more about the issue you're experiencing? If possible, can you share the screenshot or screen recording of the issue?

We're here to help, just need some info.

Regards,

Tarun

Report · Nov 14, 2025

Also having this problem.
It won't load any other fonts in order to change as per your suggestion.

I've cleared the cache, I've tried other browsers, I've even tried other computers, and other operating systems. Still the same problem.

I've tried to recreate a document from scratch - exactly the same problem.

There's clearly a glitch in the system since moving over to the new(er) version of Express - making it completely and utterly unusable. I've literally had to resort to Canva!

Report · Nov 14, 2025

Also having this problem.
It won't load any other fonts in order to change as per your suggestion.

I've cleared the cache, I've tried other browsers, I've even tried other computers, and other operating systems. Still the same problem.

I've tried to recreate a document from scratch - exactly the same problem.

There's clearly a glitch in the system since moving over to the new(er) version of Express - making it completely and utterly unusable. I've literally had to resort to Canva!

Report · Nov 14, 2025

Hi @Fliponline,

Welcome to the community! We're sorry to hear about this. Could you please share the screen recording of the issue? Additionally, please share the document with me so I can investigate further via private message.

Regards,

Tarun

Report · Nov 15, 2025

hi Tarun

are
you wanting me to share with you ALL the documents that there's a problem
with?
That's like everything I'm working on right now - upwards of 100 links?

Happy to take a screen recording - if you explain to me how to do that

Report · Nov 15, 2025

Hi Tarun

Am happy to share the link to the document with you - however it's not just
ONE document - it's all of them?

Are you wanting me to share with you upwards of 100 links for you to
investigate?

Please advise

Report · Nov 17, 2025

Hi @Fliponline,

Apologise for the delay. You can share a document with me with edit rights to investigate further via private message?

Private messages should be accessible from the envelope in the top right corner. This should be the direct URL https://community.adobe.com/t5/notes/privatenotespage

Also, please share the screen recording as well.

Regards,

Tarun