Unable to import images or projects not loading iOS 18.4 beta

[Ross339689730mxk]

Using the mobile app - it seems none of my projects are opening and am just greeted with the document loading symbol, this goes for even new projects being created, it'll show them, but won't actually open them for editing.

Anyone else experiencing the same problem currently?

[MyCutie]

iPhone 14 iOS 18.3

[juan_8286]

I'm using iOS 18.4 beta and have been having these issues for a week now. Unable to upload pics from camera roll to projects or open new ones.

have deleted the app numerous times and reinstalled but still nothing 

[Amitej S]

Hey @juan_8286, Welcome to the Adobe Express Community!!

It is due to a bug in the beta OS. Since you are running iOS 18.4 beta, the only workaround is to uninstall the beta version of iOS by reverting to a backup made prior to installing the Apple iOS beta. Apple is aware of the bug and is working on a fix.  iOS's beta release can cause similar problems. It can be worked around by reverting to the actual released version of iOS (Settings/General/Software Update/Beta Updates/turn it off.

Best!

Amitej

[AndreJude]

It still does not work for me. I've done all the usual "fixes."

[juan_8286]

Still not working for me either... it's been over a week now. When do we know if this will be fixed? Otherwise I'll just cancel the subscription and delete the app

[Amitej S]

Hey @juan_8286 @AndreJude, Can you please confirm if your device is not running on beta OS (18.4)? If you're still on the beta update, downgrading to the officially released iOS is the only way to resolve the issue. 

[Nuuja]

Hi Juan, the bug is in iOS18.4 beta. The fix when available will come from Apple in the form of an update beta or final release of the OS. Unfortunately we have been unable to find a workaround to this bug in Express App code.

[TailzFromTheGoatz]

I don't understand what you mean un-install to work around.

[Sheena5F8D]

I am not on beta and I completely restarted and my iso is 18.4 

[Amitej S]

Hey @Sheena5F8D, As you mentioned, your device's iOS version is 18.4, which is a BETA version. The official iOS version is 18.3. You may need to uninstall the beta version (18.4) by reverting to the prior iOS, which can be done by going to Settings > General > Software Update> Beta Updates > Turn it off.

[Sheena5F8D]

I have iPhone 14 and it’s beta is off and still say ISO 18.4

[Amitej S]

Hi @Sheena5F8D, You may need to refer to this article https://adobe.ly/41DjgYQ and follow the steps mentioned to restore the current publicly released version of iOS. You can also use the Adobe Express Webapp to complete your project. 

[Visionprive]

I have also experienced the Adobe Express issue on my iphone with media not uploading. just a blank canvass appears. I have Beta IOS 18.4 installed. when i use my MacPro with Adobe Express it works fine and then immediatly loads it on the mobile version so i can at least then use the iphone version to make changes etc. I contacted Apple support and they suggested i re install the public version of IOS 18 and then try. I asked them to check public forums etc so they can see other users are facing this so they can include this in a new update to resolve. Its pretty annoying i guess

[TailzFromTheGoatz]

This didn't work for me either 

[Amitej S]

Hi @Indre28536758yll7 and @TailzFromTheGoatz, can you please share the make and model details of the device used and the installed OS version details? 

[Amitej S]

Hey @Visionprive, thanks for sharing the experience and the details; the workaround you mentioned will definitely help many community members. 

---

Visionprive wrote:

I have also experienced the Adobe Express issue on my iphone with media not uploading. just a blank canvass appears. I have Beta IOS 18.4 installed. when i use my MacPro with Adobe Express it works fine and then immediatly loads it on the mobile version so i can at least then use the iphone version to make changes etc. I contacted Apple support and they suggested i re install the public version of IOS 18 and then try. I asked them to check public forums etc so they can see other users are facing this so they can include this in a new update to resolve. Its pretty annoying i guess

---