Unable to upload an image to Adobe Scheduler

[Richard27993089dubd]

I have been trying for several hours to upload an image for a post.  Thi sis something I do very regularly, using the same image file. When I click Upload, it returns..

"Sorry, something went wrong during the file upload. Please try again in few minutes."

Is there an ongoing problem?

Regards

Richard

[Yellow_Jacket]

I don’t use the Ai generated texts, so I don’t know, but the other Ai features (text to pic) work just fine. It seems like the scheduler and anything within is having issues

Sincerely,
Jalisa Bass
[kbcs_logo]<>
KBCS Student Operations Assistant
Jalisa.Bass@bellevuecollege.edu

“It is not by making yourself heard, but by staying sane, that you carried on the human heritage.”
~ George Orwell “1984”

[Abhi.G @ ADBE]

Hi,

We have deployed a fix for this issue. Could you please try now (if you have Express open in a browser tab, please reload it first)?

Thanks

Abhi G

[Colin29334588pnv2]

I'm having the same problem (this has happened before.) Be careful. Log out and log back in. You may find your posts are scheduled. After multiple schedule failures, I gave up and went FK, LI, and X and manually scheduled them. When I came back to Xpress and refreshed, the posts I had been trying to make suddenly appeared (after multiple failed attempts to load them.) I deleted them. 

This exact same problem has happened before. That time, after trying multiple times with Xpress, I went to each individual service and scheduled by hand. The next morning, I checked, and Xpress made multiple posts of the same post to my social accounts along with my manually added scheduled post! Spamming your audience is usually frowned upon! 

[Bealy Ink]

I'm experienceing this issue on both mobile and web.

I don't see any error messages on web - I try to click on browse and box to either pick and express or local file doesnt' open.

When I try to upload through the mobile app, it aloows me to pick an Adobe Express file, but then sticks on the upload.

C'mon Adobe. Get this sorted.

[GSWiFiMan]

Hi Abhi
Thanks for the update. I have just tested and it appears to be working now, i.e. both static images and video files are now uploading for immediate publication or via scheduler.
I've not tested the send as that will confuse recipients, but all looks good up to that point.
Thank you.

[Abhi.G @ ADBE]

@Bealy Ink did you try restarting the app as well; you may need that to pick up the recent fix that was deployed. On desktop, reloading the browser tab does the trick.

Abhi G

[caitlin_4119]

We are having this issue as well, I tried disconnecting and reconnecting to the internet, restarting my computer, refreshing my connection to our social media accounts. No success

[Yellow_Jacket]

It works great! Thank you!

(I’ve been missing because it works LoL)

Sincerely,
Jalisa Bass
[kbcs_logo]<>
KBCS Student Operations Assistant
Jalisa.Bass@bellevuecollege.edu

“It is not by making yourself heard, but by staying sane, that you carried on the human heritage.”
~ George Orwell “1984”

[James36502932wflx]

I have been getting this error for a few days now. I have deleted my cookies, and it is still happening. 

Any advice on the next steps? Thanks! 

[James36502932wflx]

2nd error on the same page: "At least one attachment is still being uploaded. Please wait for the upload to complete or remove the attachment(s)." This happens on multiple posts  have tried to post. 

[GSWiFiMan]

Yep same problem here.. again!! - originally reported Sept 4 on this same thread... and it was resolved back then... but same problem again now! Tried everything recommended on here with no joy! So frustrating to not be able to rely on a tool we have embraced and are looking to rely upon it to be stable and consistent.

[GSWiFiMan]

Just did a reboot, and saw there was a Safari update... Version 17.6 (17618.3.11.11.7, 17618), which I hadn't noticed before. Note I am on a MacPro 2013 so I am held to Mac OS 12.6.8 Monterey - so I've just updated Safari...
... BUT after the restart and cache clear... same problem on Express uploads exists! 

[GSWiFiMan]

UPDATE:.... just tried another older file... and that uploaded successfully!... went back to latest file and that has now uploaded successfully!!
So was a temporary problem of some description!?

[Reuben5D99]

Problem persists. Have tried on Safari, Chrome. Have cleared cookies and cache, logged out of Adobe (browser) and logged back in again (three times). 

[Evelina30400823fnjd]

I'm having the same issue. Nothing works, tried restarting everything, changing file types, sizes etc but nothing fixed it

[James36502932wflx]

I have multiple browsers (MS and Chrome) on the computer. I deleted all the cookies from the browsers and it started working again. I don't know if an update or the removal of cookies and history fixed the problem. 

[Sara31034406jx1c]

Hi I'm having difficulty in uploading images again to my scheduler.  Last time it took hours to resolve.

I've signed out and signed in and that hasn't made any difference.  

If this is the same bug as last time can you confirm how quickly this will be fixed and I'll need to post manually if this isn;'t resolved quickly.

Thank you 

[Evelina30400823fnjd]

it didn't help... I give up on Adobe Sheduler. 😞

[lukeripa]

I have the same issue here. 

[carlyx81]

Having the same issue. Everything was working fine untill around midday AEST and then it stopped uploading. I have logged out, logged back in, cleared cache, restarted computer, closed browser and reopened. Nothing works. Has there been an update that hasn't pushed out correctly to all accounts? 

[Colin29334588pnv2]

I'm having the problem again. Your fix doesn't work. I've tried using the latest versions of Chrome and Firefox with the same result. You need to try something else. This is becoming super annoying.

[Andy Lambert]

Hey everyone, we're sorry for the issue you encountered here. This has now been resolved and you can resume using Scheduler. 

[xenopuff]

Still isn't working for me, tried the fixes in this thread.

[Colin29334588pnv2]

It's back! Nov 1st 5PM Pacific.

[Jennifer33605755onq5]

It is happening for me as well.