Video Editing Issues

[innovative_finder4173]

Hello, 

I have been trying to put a video together and after uploading, splitting, etc. it will randomly stop working, load for a bit, then completely stop working for anything - will not load the video bits, will pop up red cloud in top left and red exclamation in top right. This occurs after I have been working on it for 20+ minutes.

 

I have checked my internet, tried different browsers, and every other trouble shooting solution I can find. I have tried all day with no luck. 

[mahmoud_5524]

Hi @innovative_finder4173,

Thank you for reaching out and sharing the details of your issue. We’re sorry for the trouble you’re experiencing with video editing in Adobe Express.

The red cloud and exclamation icons usually indicate sync or loading problems. Since you’ve already tried different browsers and checked your internet, here are a few additional steps that might help:

1. Clear your browser cache and cookies completely and restart the browser.

2. Try using a private/incognito window to rule out extensions or cached data issues.

3. Ensure your browser and system are fully updated.

4. Avoid working on very large files or very long projects in one session to reduce strain on the editor.

5. If possible, try uploading smaller video clips to see if the issue persists.

If the problem continues, please share your browser console logs and network logs (.har file) following this guide: https://adobe.ly/43AhqtY

This will help our engineering team investigate the issue further.

We appreciate your patience and are here to assist you until this is resolved.

^MM