We're working on your file.....

[David_EW]

Every time I try to download my image, I keep getting the error "We're working on your file. You'll be able to download it soon.". It is also not saving my image either.

[Lyn_D]

Hi @David_EW,

Thank you for your patience, and I'm sorry you're having trouble.

I just stumbled across your post and figured it's been a while since this came up. I haven't been able to recreate the issue, but I wanted to check in case you're still stuck.

Sometimes, clearing your browser's cache and cookies or trying a different browser/incognito mode can do the trick!

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

^Lyn