Adobe Express Mobile: Important updates and device requirement changes

[Amitej S]

Hello, everyone!

We are making some updates to Adobe Express. As part of this, older versions of Adobe Express, Spark Page, and Spark Video will no longer be supported, and the minimum system requirements for mobile devices are changing.

---

What you need to know!

• If you're using an older version of Adobe Express, Spark Page, or Spark Video, you'll need to update to the latest version and migrate your files. 
• Rest assured, everything you've already created will move to the new platform and remain editable and intact. Migrated work can be found in Your Stuff folder.
• If your device does not meet these requirements, you will not be able to update or use the new version of Adobe Express.

Note: Migrated Spark video projects will no longer be editable but can still be downloaded. They will also be exempted from the Adobe Express storage quota. 

---

Starting today, you may see pop-up messages about this update on your iOS or Android device.
The new app now requires at least 3GB RAM and iOS 17 or Android 10 to run.

---

We know change can bring questions, and we're here to help. If you have questions, please reply to this thread. If you'd like to learn more about these updates, here are some important links: 

• Adobe Express mobile technical requirements: Stay up-to-date with the minimum system requirements required for Adobe Express on mobile.
• Adobe Express FAQ: Get answers to common questions about Adobe Express.
• Adobe Express Video files, Spark Video, and Spark Page iOS updates: Get answers related to Spark Video and Spark Page.
  
• Migrate files: Learn how to migrate files to the new Adobe Express app.
• Discord: Join the Adobe Express Discord server to connect with others, get creative feedback, and share resources!
• UserVoice: Visit UserVoice to request new features.

[Saul22601443frm9]

Like you care?

Seems like they do not care about their customers.

[Chrisy_Tingle2464]

I'm having difficulty, I'm not able to add media/audio any longer.  Not sure how to correct/figure out this issue 

[Amitej S]

Hey @Chrisy_Tingle2464, thanks for reaching out! Can you please specify which platform are you working on, is it mobile app or the web app? And from where are you trying to upload the media, is it on the editor canvas or is it on the express homepage? 

It'd be great if you can share a screen recording with us, so we can understand the workflow better and assist you.

[vanessa_7522]

Dear Adobe Express Team,

I hope this message finds you well. I wanted to express my deep disappointment with the recent update to Adobe Express. I have been a loyal user of the old app for six years, and I truly loved it. Unfortunately, the new app does not meet my expectations and has made my workflow quite challenging.

I find it difficult to perform even basic tasks without having the old version installed, which is frustrating. This situation is particularly disheartening as I risk losing all my work from the past six years.

I appreciate your attention to this matter and hope for improvements in the future.

Thank you for your understanding.

Best regards,
Vanessa 

[John T Smith]

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum

[mahmoud_5524]

Hi Everyone,

I’m sorry to hear the update has made things difficult, @vanessa. To help preserve your past work, please try exporting or backing up your projects from the old app before fully switching to the new one. This can prevent any loss.

If you find basic tasks harder now, feel free to share specific issues—sometimes we can offer workarounds or tips to make the new app easier.

Also, as @John T Smith mentioned, you can get more detailed help and connect with other users in the Adobe Express forum here:
https://adobe.ly/4jo7k4c

We’re listening and hope to improve your experience soon!

^MM

[Smil3moore]

I truly miss the old version. There's just so many bugs on this one. One of my biggest issues is selecting multiple A jokes there's just not an easy way to select all with just a swipe whereas in the old version I could've done that and grouped and move things around together with this one is a big challenge selecting individual objects and at times you miss one the selection process is not as precise as the old version

[AkinGn]

Hello, I'd like to share this feature request with you, sounds like you might want to upvote it: https://adobeexpress.uservoice.com/forums/951181-adobe-express/suggestions/48132101-select-all-objec...
Happy designing!

[Jessalyn385274540oni]

Updated- and was initially excited- but everything that made the previous app most usable - seems to no longer be a priority? 

Is there a way to access the previous version?

This new one is so frustrating in every measure. And I've given it every single patience. 

PLZ help.

[Jessalyn385274540oni]

Literally EVERY. SINGLE. FEATURE. And ACCESS to said feature is OVER-COMPLICATED. 
why do I have to tap four times and scroll to search, for a feature that used to be at my fingertips? 
why is even creating a new project so much more complicated I close the app? 

[Jessalyn385274540oni]

Please understand I don't want tips on how to better use this new version- if this is all there is, I am deleting.

[Jessalyn385274540oni]

I miss her. (Old Adobe Express)  So much. Please rescue me. (Bring back stickers too ... sorry I'm emotional.) 

[Abuse removed by moderator]

[Jessalyn385274540oni]

I know Adobe is profit focused- now seemingly more than ever, (why so desperate? Who competes with you sis?) 

but what made your name is mass notoriety, the less accessible your basic tools become- the further you will fade. 

[Jessalyn385274540oni]

To anyone with a "shut up and be grateful" attitude - yes, even a free app makes one a customer- I'm giving you my data and various permissions for free as long as the app is on my phone. 
that is very very valuable, whether you realize that or not- because it makes someone else money. In perpetuity..

[Jessalyn385274540oni]

Apologies for side tracking, got riled up in justice, just give me old AE back plz. Life was so much simpler then...

[Jessalyn385274540oni]

Thank u in advance, love(d) u 

[Jessalyn385274540oni]

At this point- with the other free tools available to people- with the RIGHTS AND PERMISSIONS (again in perpetuity) you demand to simply use your services- AT MONTHLY SUBSCRIPTION cost to the customer- (Adobe got in :sparkles:early:sparkles: YALL), GET BENT. Capitalist mindset will ruin this company- and it was built for people without it. BOO! 

[Jessalyn385274540oni]

Creativity should not be made more inaccessible EVER- only more accessible, especially by you. A child should be able to use this app, and I mean that. 

[Jessalyn385274540oni]

No apologies this time for the passion- imagine me holding a(n unloaded) gun (for effect).

[carole_3091]

I am the same really struggling to use this singing and dancing version ! Just trying to amend text on a previous Ad was a major thing and I gave up !!  Won't be able to use this version the old one was so easy 

[Amitej S]

Hi @carole_3091, Welcome to Adobe Express Community! Thanks for posting here. 

We hear you and understand that it can be tough adjusting to a new version, especially when the old one felt easier to use. Unfortunately, it's not possible to switch back to the older version of Adobe Express.

That said, we'd be happy to help with any feature you're stuck on or even guide you through the new version.

You may want to go through this article.

Let us know what you need!

Best,

Amitej

[suzanne_4147]

Any way to get old version of express. New is impossible to use. Will need to switch to other apps if it doesn’t get better

[Amitej S]

Hi @suzanne_4147, Welcome to the Adobe Express Community!

Thank you for sharing your feedback. We completely understand how changes like this can disrupt your creative flow. While going back to the older version isn’t possible, the new Adobe Express comes with exciting features like video editing, animated templates, and more options for social content.

It might take a little time to get used to, but we’re here to help you get comfortable and back to creating with ease.

You might find these articles helpful:

New features for Adobe Express announced at MAX London

Introducing the all-new Adobe Express Mobile app

Let us know what you're working on, we're here for you!

Best,

Amitej

[suzanne_4147]

Thanks so much for your prompt response. Thats too bad. Especially given I noticed SO many other people feel the same way. I have already purchased Canva and Picsart for my needs. Thanks again!
Suzanne

[nathalie_1213]

The old version was great! Why did you have to change literally everything and now you're about to lose alot of users. I have no idea how to navigate the app and editing or creating something has become a major headache, and I know there's more people that agrees with me on this. If you want to keep users happy, please revert back to the old version.