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Adobe Express uploading images

New Here ,
Jan 23, 2023 Jan 23, 2023

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Hi, I am new-ish to Adobe Express and I have found this programme really helpful for the scheduling feature – but when I upload my own imagery it only uplaods 50% of the image with the second half being grey'd out. I have tried reducing the file sizes and different formats with the same outcome. Any help would be appreciated 🙂

 

I am using it on a mac, and the web browser Safari 15.5.

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Adobe Employee ,
Jan 24, 2023 Jan 24, 2023

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Hi @Lucy2402 ,

 

Thank you for reaching out, and we're sorry to hear you are experiencing difficulties with the uploads.

 

Kindly provide us with further information:

  • The original image you're trying to upload and a walk-through video of your steps.

 

Please note that we require videos to better understand what is going on and recreate your issue.

Walk-through videos can be shared with us via DM.

 

We're looking forward to receiving the requested information.

 

Many Thanks,

 

Lyn 🙂

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Adobe Employee ,
Jan 24, 2023 Jan 24, 2023

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Hi @Lucy2402,

 

Thank you for providing the video.

Could you kindly include one of the images you're trying to upload and confirm which social media handle you are trying to get this posted on?

 

Many thanks,

Lyn 🙂

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Adobe Employee ,
Jan 25, 2023 Jan 25, 2023

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Hi @Lucy2402,

 

Thank you for your feedback.

 

Please try the following troubleshooting steps:

Try clearing the browser's cache and cookies.

You may also try using a different browser or accessing it in incognito or private mode to see if that helps.

If the above steps don't help, you can also try resetting your browser.

 

Many thanks,

~Lyn 🙂

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Adobe Employee ,
Jan 25, 2023 Jan 25, 2023

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Hi @Lucy2402,

 

Thank you for confirming that the new image has worked for you.

Your file type is why you're unable to upload the images correctly kindly save your images as png and continue testing if this works.

 

We appreciate your contributions to the Adobe Express community and are always here to help.

 

I hope that this helped you answer your question.

If it did, please don't forget to "Like" and mark the response as the "Correct Answer" to help other community members who might stumble across the same issue locate the answer faster. 

 

We're looking forward to an update.

 

Many thanks,

~Lyn 🙂

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