Adobe Express uploading images

[Lucy2402]

Hi, I am new-ish to Adobe Express and I have found this programme really helpful for the scheduling feature – but when I upload my own imagery it only uplaods 50% of the image with the second half being grey'd out. I have tried reducing the file sizes and different formats with the same outcome. Any help would be appreciated 🙂

I am using it on a mac, and the web browser Safari 15.5.

[Lyn_D]

Hi @Lucy2402 ,

Thank you for reaching out, and we're sorry to hear you are experiencing difficulties with the uploads.

Kindly provide us with further information:

• The original image you're trying to upload and a walk-through video of your steps.

Please note that we require videos to better understand what is going on and recreate your issue.

Walk-through videos can be shared with us via DM.

We're looking forward to receiving the requested information.

Many Thanks,

Lyn 🙂

[Lyn_D]

Hi @Lucy2402,

Thank you for providing the video.

Could you kindly include one of the images you're trying to upload and confirm which social media handle you are trying to get this posted on?

Many thanks,

Lyn 🙂

[Lyn_D]

Hi @Lucy2402,

Thank you for your feedback.

Please try the following troubleshooting steps:

Try clearing the browser's cache and cookies.

You may also try using a different browser or accessing it in incognito or private mode to see if that helps.

If the above steps don't help, you can also try resetting your browser.

Many thanks,

~Lyn 🙂

[Lyn_D]

Hi @Lucy2402,

Thank you for confirming that the new image has worked for you.

Your file type is why you're unable to upload the images correctly kindly save your images as png and continue testing if this works.

We appreciate your contributions to the Adobe Express community and are always here to help.

I hope that this helped you answer your question.

If it did, please don't forget to "Like" and mark the response as the "Correct Answer" to help other community members who might stumble across the same issue locate the answer faster. 

We're looking forward to an update.

Many thanks,

~Lyn 🙂

[KiaMK-B]

I am experiencing this same issue. I tried using jpg & png, incognito mode, and different browsers. @Lucy2402 @Lyn_D was a solution discovered? Thank you! - Kia

[KiaMK-B]

Here are two more images showing the issue

[Lyn_D]

Hi @KiaMK-B,

Thank you for reaching out, and we're sorry your having trouble uploading your images through the Adobe Express Scheduler.

Could you kindly provide us with more details on which social media channels you're trying to upload the images to and whether some images post correctly without cropping?

Also, could you please provide us with a walk-through video of the steps you are taking to showcase the error and provide us with one of the images that didn't load fully?

We're always here to help and looking forward to hearing from you.

Many thanks,

Lyn

[Matej22322723p1dn]

I am experiencing the same. I tried to clear the cache and use incognito mode (Chrome).

Steps to reproduce:

1. Connect Instagram, Facebook, Twitter handles

2. Click on Schedule to open Scheduler

3. Click on Add new in the left bar (or New post in a calendar day) to open New post dialog

4. Click on Add media to open Add media dialog

5. Select My device

6. Drag & drop (or Browse on your device) 5 images to upload images in the Add media dialog. All are loaded correctly.

7. After all images are loaded in Add media dialog, click on Add to post

8. 2 out of 5 images are not fully rendered

All the images are JPGs created in Adobe Photoshop and are less than 4MB. 

[Lyn_D]

Hi @Matej22322723p1dn,

Thank you for providing the above information.

It seems like this is an ongoing issue that is being worked on by our engineering team to get resolved as soon as possible.

I will keep an eye on this and get back to you as soon as there is an update.

Lyn

[Creative29562795wqdi]

Hi Lyn

Seems to be a big problem going on with all images in Adobe express at the moment, anytime I try and use any image it be one I uploaded, one of the photos or backgrounds I just get this message and the images does away and I'm let with a blank screen 

is this the issue being worked on, assume browser update is causing this 

Alistair