Cannot download new Adobe Express

[Danny317341400cse]

How do you access the new Adobe Express? When I try to access it, I get brought to an error page. This is terrible for me as I am a marketer and content creator who relies on Adobe Epxress heavily. 

[Tarun Saini]

Hi @Danny317341400cse,

We're sorry to hear about this. Would you mind trying this link:- https://new.express.adobe.com/ & let us know if that helps. Which browser are you using? 

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Such problems can also be fixed by clearing the browser's cache and cookies. For more info, please check this link;- https://support.google.com/accounts/answer/32050

Regards,

Tarun

[RachelHOSMH · Accepted solution]

This is still occurring.  When users click on the adobe express icon it navigates to the URL you have provided and provides the following error. This one is the one that comes up with edge.

Hmmm… can't reach this page

It looks like the webpage at https://new.express.adobe.com/ might be having issues, or it may have moved permanently to a new web address.

ERR_FAILED  _ 

This is chrome 

This site can’t be reached

Check if there is a typo in new.express.adobe.com.

• If spelling is correct, try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

The ticket system states that the service is back but has not been working since the update done for it. Users need to be able to access the site.

[Danny317341400cse]

Dear @Tarun Saini ,

As @RachelHOSMH stated below it is still not working and has not been working since the update. I have tried Edge, Safari, and Chrome. Each will not let me access the page. 

It will let me access on mobile, but not desktop. Please advise as I have a lot of content that needs to be updated daily. You are stalling a lot of businesses here. 

[Roy31774104sf7g]

I don't want to say it is a shame, but a big and good company like Adobe should be after issues like this every second of the day. 

It's telling me that my browser is unsupported and I should use the latest version of it, which I am using. I tried all the mentioned browsers with the latest updates available and nothing works.

Tried different browser settings etc. 
However, I'll try some other software today, I need something that actually works "now".

[RachelHOSMH]

Just spoke to their "tech support" and they provided me outdated instructions then required access to my computer to prove i have the settings (did not give access to remote), confirmed all settings and provided screenshots to be told. "it's a known issue we are fixing". Don't see any ticket in their status que for this issue, don't see any resolution coming and all troubleshooting provided does not work. If the roll out didn't work they should have backed it out and reinstated the prior version instead of leaving it.

[Mehdi Mirza]

I have the same issue, i tried different browsers as well, tried the new link given below. Please fix!

[Jim26061777os75]

I need the app on my laptop.  I do not want to use the browser version.  How do I download a working copy of the application to my laptop, and will I receive a partial refund of the monthly fee I pay for this service since the app is not working?  This issue is NOT solved.

[Tarun Saini]

Hi 

@Jim26061777os75

,

Thanks for your patience.  Could you please let us know what exactly is not working? Also, to use Adobe Express as a native app on your computer, check this link- https://adobe.ly/3JrKuZK

Let us know how it goes.

Regards,

Tarun

[Jim26061777os75]

That link offers me a chance to download the browser version or a tablet/mobile version.  I need a windows laptop version that can be used if I am not able to access the internet.

Additionally, I am trying to package a file I created on the browser version so that I can send it to a print shop fpor some design assistance.  However, I can download only as a PNG, JPG or PDF file

[Tarun Saini]

Hi 

@Jim26061777os75

,

Thanks for your response. You can download the app using the link I've shared above. Adobe Express doesn't have a desktop app apart from the Progressive Web App.

Also, for your second query, please check this link and let us know if that helps- https://adobe.ly/3A65Nid

Regards,

Tarun

[Stephen303644536t30]

I'm having the same issue. No fix for it. Won't open in Safari or Chrome. It just sits there and looks like it's loading but it never does. 

[David__B]

The "Hmmm... can't reach this page" message typically means there is some kind of issue with the browser loading the website. I would try these steps in that scenario

• Test in different browsers  - Chrome, Edge, Safari
• Try clearing the browser cache  -  https://adobe.ly/3NXDYMF
• Test in incognito/private browsing mode -  https://adobe.ly/3NXDZ3b

If none of these help I would try something like described here next: https://adobe.ly/48Bln2H

That article is geared towards Edge but many of the troubleshooting steps would apply to any browser. Many of the recommendations there will affect how your browser communicates with all sites, not just Express, and I would caution those making changes so you are not technically familiar with what they are or could affect. Alternatively, you could contact and work with our technical support directly at 

https://adobe.ly/3NXE0Eh

Hope that helps,

Dave