Spark Projects Cannot open with Creative Cloud Express update

[7Manny]

I have been trying to access my previous spark posts/projects since this new creative cloud express has come into place and I cannot open any file on my destktop. 

I have looked at previous posts such as Troubleshooting: Previous Projects not opening in Creative Cloud Express and I have deleted my cache, logged in via my mobile and opened the project incognitio mode and I still cannot edit my file. I have attatched a photo of the issue I am having; it just loads foreverI also cannot start a new post. 

Any help would be much appericated. 

[Manmeet2016]

Hi there,

Sorry about that. Have you tried reinstalling the app? Signing out of the app, and then signing back in? Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

Thanks,

Manmeet

[TheKurt]

Same here. Projects won't open.

[Cheryl22414074plgd]

Same here! I have cleared history, reinstalled, still no dice with my previous projects. 

[Southside Jukes]

Me too!

Spent an hour on the chat and let tech take control of my PC and he couldn't get it done....And, refused to escalate when I asked him to.

Extremely frustrated -- I have over 1500 hours of work that I can't access.

Tried different browser, logout / logon, clearing cache/cookies, turning off network security, different PC -- NOTHING IS WORKING HERE!

[Kevin-Monahan]

SJ,

Have you tried logging in from a mobile device? That can work.

Thanks,
Kevin

[Southside Jukes]

Yes - mobile works - but, I work from PC and that still doesn't work...

Tried cache clear, logout from mobile login incognito etc. etc.

We need to get a solution for PC users, like me.

[Javier224360104qm4]

Same problem here!!! Contacted the support and send me to here and i find this discussion page. Is very frustrating to know that all my work is missing! Is less money for me!!! Im living with this and with this Adobe want us to buy premium and his apps!? Not thanks, buy premium, buy premium, but the apps not work.

[Javier224360104qm4]

https://gyazo.com/4f8198b0f2abcd27ee480bc60dcce1d0
Wow...

[Kevin-Monahan]

Still having problems, Javier? Let me know. Sorry for the trouble.

Best Wishes,

Kevin

[TheKurt]

I'm a PC guy. My comments regard working on a desktop and not fiddling on a smartphone.

I tried anew and now it does work. I can open a project and duplicate it. And even download it.

It's now around 11 am CET. 

When I tried last time and encounterd the bugs it was 7 pm CET. Maybe an overload of the servers when America wakes up?

[Southside Jukes]

Not working here as of 10:15 ET in the USA -- I can't even open a file that I created yesterday.

This is a huge problem!

[Kevin-Monahan]

Hi TheKurt,

Were you able to solve your issue yet? Let me know, OK? Sorry about the trouble.

Thank You,
Kevin

[TheKurt]

Problem seems solved. I can do everything I want: duplicate projects, edit projects, export projects. All from my Microsoft Edge browser window on a desktop PC.

This concerns working times in the morning in Central Europe (Belgium).

[Kevin-Monahan]

Hello to you TheKurt hanging out in Belgium, and Happy New Year! On behalf of the community here, I appreciate you taking the time to report back.

I hope to visit your country some day to sample the beers, chocolate, and french fries. My doctor won't be happy, but I will be! 

Thank You,
Kevin

[TheKurt]

I don't talk to my doctor. 

One tip: take it easy on the beers. Drink them slowly for they're high in alcohol.

I wonder if the bug is solved with other users?

[Kevin-Monahan]

Hi TheKurt,

I will take your advice. FYI: A few content creators are still having trouble for various reasons. We are still seeking for potential solutions for them. I hope they will all be solved soon. Thanks for asking.

Cheers,
Kevin

[Chris225070621ctu]

Im having same issue. Cant open project with hours of work into it. Tried multiple browsers, tuning off add blocker and different computers. Mine looks the same as the image that started this thread. 

[Southside Jukes]

Just spent 90 minutes on tech support in India and got them to replicate the issue on their machines.

He's escalating to engineers.

Looks like several of us got screwed-up when migrating our accounts.

Hope to find acceptable solution in next 48 hours -- fingers crossed.

Will share when i hear something...

[Kevin-Monahan]

Thanks for letting us know, Southside Jukes. I think I know what is happening to you. This might happen to corporate accounts that are moving from one kind of account authentication to another.

Apps which contain collaborative elements, like Premiere Pro Team Projects, had similar issues, which we saw here in support over the past few months. 

Keep us informed. I hope that engineering can iron out your issues soon. Thank you, and sorry again for the inconvenience. 

Regards,
Kevin

[Kevin-Monahan]

Hey Chris,

Sorry! Have you tried logging in via your mobile device? That can "shake things loose," so to speak. Are you in a corporate or educational environment? Let us know, OK.

Regards,
Kevin

[Kevin-Monahan]

Chris, 

Can we assume all is well now? Hope so! 🙂

Kevin