Trouble loading Express app, downloading & accessing files and features | October 20-21, 2025

[Amitej S]

Hi Everyone!!

Several users experienced issues with Adobe Express and related Adobe services on October 20, 2025. This included difficulties loading the app, accessing or downloading files, encountering 404/504 errors, crashes, and Quick Action failures. Workflows connected to Adobe Stock and Adobe Fonts were also affected.

This issue was the result of an ongoing incident with our underlying cloud infrastructure provider. Our teams also actively worked to mitigate the impact and restore normal functionality as soon as possible.

We apologize for the frustration and appreciate your patience.

PS: This issue is now resolved for all users.

Here are some resources that provide more details on the outage. Feel free to explore them:

• Status.Adobe.com
• AWS Health Dashboard

[Amitej S]

Here are some resources that provide more details on the outage. Feel free to explore them:

• Status.Adobe.com
• AWS Health Dashboard

[CDMCHikingClub]

I can no longer access any of our previous projects in Adobe Express.  Every one of them gives me an error 404 page.   We use Adobe Express to communicate newletters to our membership, with important updates for our members.  

I'm trying to access from Chrome on my laptop, https://express.adobe.com/ url.  I'm not using the app or mobile Adobe Express.    An example of a project that won't open  is https://new.express.adobe.com/webpage/BLhkvwE79Nr1Q.  

Can someone help restore these projects for us?  We are a small group and these projects have worked very well for us in the past.  To lose these and have to start again on a new platforn would be devastating to our group.

[AaronHenderson]

I just got the same 404. I've noticed is acting strange on my iphone the last few days too. Small things. 

[CDMCHikingClub]

This is happening to me today, I don't know when it started.  Our last project was sent out to members in early June and it worked then, now I can not access ANY of our previous projects.  

As mentioned by other users, these links are extremely important to us - this is how we communicate with our membership.

When will this be fixed?  How can I access our previous projects?  

[Bruno_Diaz]

I have the same problem, "404 Page not found." I cleared my cache and cookies, but the issues persist. I can’t create duplicates, and I also can’t access files from previous projects. This is frustrating and stressful! I have work to get done! Help, this isn’t normal.

[ruth_7676]

I'm also unable to open any of my Express files on the web browser version. I've tried both Chrome and Edge. I don't get a 404 page, just a spinning circle:

I desperately need access to my files asap!

Thanks

[AaronHenderson]

I tried all the same things too.. 

[AaronHenderson]

I suddenly couldn't save my files and get a 404 when trying to open existing files. Several little bugs happened prior to it.

iOS version Adobe express

[Tarun Saini]

Hi there,

Thanks for reaching out and sharing your experience. We understand how frustrating it must be to encounter a 404 error when trying to access your previous Adobe Express projects.

Our product team has confirmed that there is currently an outage affecting project access. We’re actively working to resolve this as quickly as possible.

We truly appreciate your patience and apologize for the inconvenience.

Regards,

Tarun

[Hanh_Hoang7965]

Please let me know how to retrieve my work from today.

[Mia30482413rs02]

I am unable to use Adobe express background remover or any tools that helps me edit an image. It is also not letting me save or delete projects/ Is there a problem with adobe express today (both app and web)? 

[rebecca33736495u7ht]

Working on a presenation for 6 months in Adobe Express for the first time-also first time I didn't save copies on my hard drive b/c it's about a 1 G file. Was getting ready to send out for 6 am deliver and NOW THERE ARE NO FILES. Just "Our apologies. If the URL is correct and refreshing the page doesn't fix the problem, please try again later". WHAT is going on???

[wilzabeast]

Adobe Express newest version (I guess)

iPad 11th gen, iOS Version 18.6.2; & IPhone 15 Pro same version identical issues

Simply start working any new project and the error appears, refresh as it says and it will happen in less than a minute later again and again. I was not able to pull up any of my previous files including any new ones created. 

Video and screen shot included

I can't figure out how to shrink the video from 337mb to 49mb that seems rather ridiculous. So please refer to my description, it's not like its really technical or anything. It just keeps saying cant save over and over on both IPad and iphone newest versions of everything. Really annoying. 

[craig_geske0328]

what is wrong system will not save at, keeps refresh or loose art, and go to home, red triangle shows , help 

[Radiant_fantasy1681]

Aware of AWS issues and outage yesterday.

Today I am trying to download a 1 hr long video project. Failing today every time, I have been trying for 6 hours. Cleared cache and cookies too. No 500 and 503 errors in console like yesterday but still fails.

Anyone having the same issue still? 

Any ideas how to resolve would be apprectiated? 🙂 

Thanks

[mahmoud_5524]

Hi @Radiant_fantasy1681,

Thanks for sharing the details and your patience🙂. The known issue has been resolved; however, if you are still facing some difficulties, please feel free to share your Adobe ID and the document ID.

In the meantime, could you try downloading in a different browser or device and let us know if it helps? Any screenshots or error messages are also useful.

^MM

[Diablo Ogre]

Hey I have tried both desktop version and web browser and different browsers but adobe express while it will open new documents when I go to my brands  or to my projects it thinks a while then nothing shows up except if I want to make a new one. Is anyone else having the issues? does this have to do with the amazon servers?

[Meagan345997724gic]

I am having the same issue.  I've been having on and off issues since Satruday and now I'm not able to work on any of my projects.  

[CDMCHikingClub]

Just to let you know - this is now working again for us. 

Thank you for fixing it, hopefully it sticks!  🙂

[Amitej S · Accepted solution]

Hi CDMCHikingClub, Thanks for confirming that its working fine now. Due to the massive AWS outage that occurred on Oct 20th, 2025, a subset of Adobe products and services hosted experienced performance issues.

Note: You can check for Adobe's system status report here https://adobe.ly/4oyIodl

Best!

[elijah_9558]

Hi, That has been my message ever since.

[pixelspages&_3222]

It is currently 10/23/25 Is anyone else STILL having issues after the October 2025 AWS outage. It's 3 days later....... my PULL, DRAG & DROP  is still defunct. It doesnt matter if I use the web version or the app. I'm still having issues. Anyone else?

[Tarun Saini · Accepted solution]

Hi @pixelspages&_3222,

We're sorry to hear about the difficulties. Did you try signing out and signing in again to check if that helps? Could you please share the screen recording of the issue? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Let us know how it goes.

Regards,

Tarun

[pixelspages&_3222]

I think the logging in again, did the trick. Thank you so much for being prompt.

[richardatwork]

And is also happening here this morning. Adobe, can you fix / recommend asap? Need to get to this product.