Troubleshooting: Previous Projects not opening in Creative Cloud Express

[Kevin-Monahan]

Troubleshooting: Previous Projects not opening in Creative Cloud Express

In troubleshooting this issue, users have found that previous projects to load after clearing browser cache and then logging in using a new "Incognito," (Chrome), "Private" (Safari) or similar window. Projects should be available normally afterward.

Other users have reported success by logging into the mobile app, and then logging back into the browser version using a new "Icognito" or "Private" browser window.            

Please try these techniques in troubleshooting this issue. 

Thanks,
Kevin

[emmanuel31797315mhxb]

Olá, eu me chamo Emmanuel

Sou do Brasil, e sou usuário desse aplicativo a mais de  quatro anos, e hoje ele não abre os meus projetos anteriores. Gostaria de uma solução urgente, pois estou as portas de um evento e o programa não responde os meus comandos.

Atenciosamente

Emmanuel Brendo Santos da Silva

emmanuelsantos2817@gmail.com

[frederic321780532fum]

This is not working for me, I'm in big trouble, I haven't been able to recover months of work. And It got me behind on a major project. I've asked help, They told me to move my files to the new version of the app and still nothing. This is an app we pay for therefore if it's not working I should get a refund for the past 3 months of struggles.  

[Arooj33121756gvgu]

Hi, 

I have lost all my recent files working in Adobe Express. They are not under recent or your stuff and I have tried refreshing and trying private mode. Please help. 

[Otto33740459gjpt]

tried all of these still not loading

[Abhi.G @ ADBE]

@Otto33740459gjpt 

This is a really old post. Please check more recent posts relevant to the new version of Adobe Express: https://community.adobe.com/t5/adobe-express-discussions/old-express-files-gone/m-p/14016699#M10937

Abhi G

[slackerofthemind]

Thanks for this, but no dice. None of my files will open in Adobe Express. Tried different browsers, clearing cache, private windows; tried Adobe's custom DNS; nothing works. This has started happening out-of-the-blue with no changes otherwise on my end.

Btw, I am a full subscription Adobe subscriber for our NPO and use Express for our collateral — on deadline. I am now letting one of our agency sponsors know we have ongoing issues with Adobe and will have to rebuild their work in Canva. Not a good look.

[Edu_Mota4926]

Olá 

eu não estou conseguindo editar arquivos compartilhados comigo 

[candi_5735]

Troubleshooting: Previous Projects not opening in Creative Cloud Express

In troubleshooting this issue, users have found that previous projects to load after clearing browser cache and then logging in using a new "Incognito," (Chrome), "Private" (Safari) or similar window. Projects should be available normally afterward.

Other users have reported success by logging into the mobile app, and then logging back into the browser version using a new "Icognito" or "Private" browser window.            

Please try these techniques in troubleshooting this issue. 

Thanks,
Kevin

By @Kevin-Monahan

• 

[Tom358184241s1l]

This worked two weeks ago but not any more. I just edited a project that is now inaccessible. I tried all the tips outlined here. 

[Guest]

Hi everyone,

My problem it's a little different than everybody. I can find my project at mobile service and computer. But at ipad it's not appearing. I tried to logoff, reinstall, everything. It's only in ipad it's not working...

[chaimaa.7]

Hi @Deleted User.

I'm sorry you're having these issues with Adobe Express. The new Adobe Express app isn't available on iPad yet (only on mobile and desktop), so that might explain why the app isn't showing your files on the iPad. You should have access to your files on mobile and desktop. We understand the inconvenience. This should be resolved once the iPad app is released.

Thanks ^CA

[soumya_9851]

The characters in animation are not changing as its been static I feel.Was trying to access the animate from audio since yesterday the same issue has come up with. Hope you take it into consideration.

[Tarun Saini]

Hi 

@soumya_9851

,

Thanks for reaching out! Could you please elaborate more about the issue you're seeing? What happens when you're trying to access Animate Character? If possible, can you share the screen recording of the issue?

We're here to help, just need some info.

Regards,

Tarun

[april_9121]

hi Kevin

I run a business and ever since I downloaded adobe, I can't open up hundreds and hudreds of pictures and pdfs on my desk top. what is going on.

[David__B]

Hi @april_9121

Sorry to hear about your troubles. A few questions:

Do you use Adobe Express on both your phone and your desktop?
Do you get any kind of error when attempting to open these files?
If this is an urgent issue for you you may want to reach out and work with our support directly via https://adobe.ly/3DM4xCM

Best,
Dave

[april_9121]

Hi Dave

thanks for reaching out. I couldn';t find any solution after hours of
searching. I only use my desktop and it was saying my files were corrupted
when they were not. I was told to go to the source and download again which
I can't for hundreds. So I cancelled my subscription and paid a 142$ fee. I
can see that Adobe has in its software to mess up other programs, because
once I uninstalled it everything opened up perfectly. Isn't that comical.

[David__B]

Hi @april_9121

Did you try contacting our support? I haven't heard of that happening with Express from other customers, but I'd be interested in understanding what happened better to help you and prevent others from the same difficulties. Even if this is not an urgent issue, it might be worth contacting support and explaining what happened. Maybe they can help? Thanks for following up.