Unable to download progress bar not moving - July 29-31; August 4-5, 2024

[CORINNE5D6C]

I need to download my video. The pop ups loads but the progress bar is not moving. I have download file in the past and I try logging out and clearing my cache.

[Heather371754141nht]

I still can't access my Adobe express on iPhone. It will not let me edit any of my own files or make edits to Adobe files. It just stays on the hold screen   

[Spiro37599992pdls]

I am still having this issue even though it is mentioned as fixed

[Ina376353405qbn]

I have got the same issues with uploading .jpg file. Yesterday fine, today it doesnt work.

[joec95451841]

happening to me right now

[Ashley38256769jg4d]

PLEASE provide a resolution. None of the generic steps that have been suggested solve the problem. This is incredibly inconvenient.

[default38568052wmc2si]

I can't download a pdf on adobe express on iPhone it gets stuck at 90% no issue if it's any other file though 

[Ashley38256769jg4d]

@Tarun Saini - This doesn't appear to be a problem unique to @default37570669jfc854. Is there a resolution in the works? 

[Tarun Saini]

Hi 

@Ashley38256769jg4d

,

What format are you trying to export? Can you share the URL of the project granting us edit access to the original project? You can share the project with us via private message.

Regards,

Tarun

[Man76]

Hi, I'm also having trouble downloading the video I created, it's only 20 seconds of video, but I can't get it to download, it just hangs at 0%. I've restarted the Chrome browser, I've never had this problem before.

[AudreySoto]

Same! I am unable to download two videos under 2 minutes. I have been hanging at 0% for the last 8 hours. Is this a system wide issue? Does anyone have an estimated time fir the issue to be fixed?

[David38895000ymp2]

Yeah. Its happening to me too. I have several large projects Im trying to download. It started happening out of no where.

[Diego24720687oomb]

Estoy trabajando y el express se congela cada cierto tiempo, siendo muy molesto ya que no es fluida la experiencia.

[default38868039uj8xqj]

Ich habe ein Video zusammengeschnitten. Ich möchte das zusammengestellte Video herunterladen, klicke auf die Videogröße und Dateienformat (mp4) und auf download. Es erscheint das kleine Fenster mit download, doch auch noch 15 Minuten ist der download bei 0%. Auch wenn ich eine kleinere Dateiengröße wähle, bleibt das Problem bestehen

[Claudia38897557hal1]

Hallo, gibt es schon eine Lösung? Habe dasselbe Problem...

[Neelamk]

Hi @default38868039uj8xqj,

We are sorry for your difficulties. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Does it happen with all videos or a particular video? Please share a screenshot of the error or screen recording of the workflow to investigate further.

Also, try restarting your computer.

Thank you,

Neelam

[Claudia38897557hal1]

Hello, I am trying on Desktop and also IPhone with App. Both doesn't functionate. I cannot make a download and also not a upload to facebook. 

[Ahmao]

Unable to download mp4 files and unable to upload mp4 files to Google Cloud Drive

[default38897326awi5rd]

Issue still persists with not being able to download videos. It stays at 0% status.

[default38900231wvusrq]

file does get downloaded stays at 0% no matter what (reloaded, copied, used several devices, closed tabs) - nothing it is urgent

[Zay38886408f00b]

I cant download my video for some uknown reason

[Star357468578asu]

0% Donwload... it never downloads!!! Cookies cleared, cach cleared... I'm sick of all the bugs!!

[Coen235063846mte]

I can't download video projects in which I use transitions. The download pop-up stops at 'loading 0%'. I tried several browsers, I blocked every pop-up and tried everything. Is this a bug? Or how can I fix this?

Please help me! 

[Coen235063846mte]

I can't download video projects in which I use transitions. The download pop-up stops at 'loading 0%'. I tried several browsers, I blocked every pop-up and tried everything. Is this a bug? Or how can I fix this?

Please help me! 

[Thunderben]

this is my first problem using adobe express premium for 2 months of use which is running fine

so this time when downloading a video, a text box appears to start downloading but the process is always 0%, even if you wait for 1 hour it still doesn't move

I've tried the previous video project (at Your Stuff), it runs normally, can download to completion

what I've done but still doesn't solve the problem:
1. try on another browser
2. clear cookies

hopefully someone can help me,
thank you very much

[mihaell74011818]

I tried open it in inkognito, other browsers, other projects, even other computer.

I simply can not download my files since yesterday.

Please help.