Unable to download progress bar not moving - July 29-31; August 4-5, 2024

[CORINNE5D6C]

I need to download my video. The pop ups loads but the progress bar is not moving. I have download file in the past and I try logging out and clearing my cache.

[FitIQ_Asia]

I am having the same problem with video files. I can download a PNG of the video file, but when I try to download the file itself, Adobe Express stays on 0% and does nothing. If I try a post straight to social media, it won't even load an example. Seems like this issue is ongoing and Adobe cannot seem to get their software to work without issues anymore. They have gone backwards so fast compared to competition, I am so frustrated with them. It seems a new issue every week.

[AVK123]

Hi Yes i'm facing the same issue currently while trying to download a video. It's stuck at 0%

[barkın34424013bct3]

Cannot Download the File for like 12 hours. Issue still persists

[Ross38725454oaw9]

Very frustratingly I still have the same problem with all three browsers after clearing the cache and using incognito mode.

Not sure if it is related but I have to use safari to chat here as I also get this error message on chrome when trying to access this message board. I do not have as proxy server or a firewall. 

[Donald38895795fnjq]

Trying to download a project in adobe express on my school ipad and it keeps closing out of the app when I do. Other projects download successfully. I have cleared my search history, signed in and out of the app, turned the ipad off and on.

Suggestions?

[Yu Xuan37079592jz72]

Hi,

I also encounter the downloading issue, but mine is stop at the "Starting download...", and it never progress. Please look at the attached image. The video is just 1 min 10s....I've been refreshing, deleter the browser and even restart my MacBook Air, it still can't download. Yesterday I still can download, but how come today cannot. Anyonw know the reason? 

Best regards,

Eve

[Jonathan Lewis]

Having this same problem for the last few hours now. It's happened many times in the past as well. Both windows desktop and ios app.

[Yu Xuan37079592jz72]

Thanks for reply. How can it be resolved? How did you resolve it in the past? 

[Jonathan Lewis]

Unfortunately this seems to be a persistant issue, along with many others. In the past it's usually resolved within hours. This time it's been longer than usual and I suspect Adobe is having server issues as even these community forum pages are taking forever to load. It sure would be nice to get what we pay for these days.

[L_M_T]

Same thing happening to me.  O% download.

[Yu Xuan37079592jz72]

It has been resolved now, I was able to download my video. Hope Adobe can fix it and won't happen anymore!

[Ja38887853tipu]

hello, need your help. why i can't download my project. it won't continue to download...

[Neelamk]

Hi @Ja38887853tipu,

Apologies for the frustration & difficulties you faced with the new Adobe Express. Is it with all files or a particular one? What file format type?  Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.

From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. Also, helps us with a screen recording of the workflow to investigate further.

Thank you,

Neelam

[Jonathan Lewis]

Same issue here. ALL files refusing to download. Windows 11 chrome. Restared. Cleared cache/cookies. Also not working using the iphone app. Restarted app. Restarted phone. Working fine one day, not working at all the next. This is an ongoing issue that has been reported many times. I'm surprised you're still unaware. Adobe needs to address this as paying customers are waiting for basic consistant funcionality.

[Martin274746797xq4]

Downloaden werkt niet Adobe Expres

[sincere_magnificence5C10]

Estou trabalhando num projeto de vídeo e de repente não consigo mais fazer o download, a aba de carregamento fica estacionada em 0%

[Swagath38898103ae9b]

the download freezes at either 9 or 49 % and stays there for hours. It always stays stuck at these two numbers, no matter how many times i refresh the page or use different browsers , it doesnt seem to help

[Fiona Mo]

Adobe express exporte plus mes vidéo

[agataradom]

removing cache doesnt help. can you help please?

[David38895000ymp2]

it does not, none of the features work. you cant get it to share a viewable link, upload to a drive, or different cloud service. nothing is available.

[Hierốnymos5C22]

Suelo tener problemas para publicar y ahora hasta para descargar el contenido que fui creando. Un desastre, después para cobrar son rápidos. Tengo toda la producción estacanda.

[Obrocki35233815ld09]

Ich habe ein Video erstellt . es ist alle fertig aber der Download startet nicht . es bleibt immer bei 0[

[Martin274746797xq4]

1 Scene download werkt. meerdere werkt niet. Erg frustrerend! In Adobe express

[default38882698rf3rf3]

Continually running into issues with editing and downloading videos.

[Northwest29778056nk7l]

yes there is an issue, see my post from a couple of days ago.