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acces denied

Community Beginner ,
May 31, 2023 May 31, 2023

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i get this error if i want to use firefly, 'Sorry, your access has been denied. You are ineligible to use this product pr service due to the Service Ineligiblity Requirements'

Bug Unresolved

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correct answers 1 Correct answer

Community Expert , May 31, 2023 May 31, 2023

Hi @Tymo30155619znxk. I'm sorry your access to Firefly has been denied. Please be sure to check these requirements for accessing Firefly beta:

 

  • Make sure you are eligible to access Firefly. You must be 18 years or older.
  • Log in with an Adobe ID. If you don't have one, sign up for free here: https://account.adobe.com.
  • Adobe services and products cannot be used in Cuba, Iran, North Korea, Syria, Crimea, or the so-called Donetsk and Luhansk People’s Republics. Firefly is also not available in Rus
...

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Community Expert ,
May 31, 2023 May 31, 2023

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Hi @Tymo30155619znxk. I'm sorry your access to Firefly has been denied. Please be sure to check these requirements for accessing Firefly beta:

 

  • Make sure you are eligible to access Firefly. You must be 18 years or older.
  • Log in with an Adobe ID. If you don't have one, sign up for free here: https://account.adobe.com.
  • Adobe services and products cannot be used in Cuba, Iran, North Korea, Syria, Crimea, or the so-called Donetsk and Luhansk People’s Republics. Firefly is also not available in Russia, Belarus, and China.
  • Firefly is currently a web app and can only be accessed at https://firefly.adobe.com. There is no standalone app to download.
  • Firefly supports Chrome, Safari, and Edge browsers on the desktop and is not currently supported on tablets or mobile devices.
  • Do a hard refresh on your browser, Ctrl(Cmd) + Shift + R. If this doesn't work, try accessing the site with an incognito browser.

 

If you continue to have access issues, please leave a note on this thread: https://community.adobe.com/t5/adobe-firefly-beta-discussions/firefly-beta-is-open-having-access-iss....

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New Here ,
Apr 18, 2024 Apr 18, 2024

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I am in Belgium, but i have this message

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New Here ,
Apr 18, 2024 Apr 18, 2024

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If there is an error, please can you tell me to whom i can address this problem? I didn't find any support entry from the account

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New Here ,
Jul 13, 2024 Jul 13, 2024

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In China, it's not available either, is it? Not even if I use a VPN? "Generative AI for Everyone - Powered By Adobe Firefly". What an irony!截屏2024-07-13 16.25.17.png

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