P: Cannot upload reference image [merged thread]

[Unkle Hek]

I’m currently unable to upload photos to Firefly for editing, despite the service working for only about a week and a half. Considering the cost, this disruption is unacceptable. Please address this issue promptly or provide a full refund.

[Ofer2326362547ga]

when I upload an image to the video generator nothing happens

[Oh.N8]

Hey @Ofer2326362547ga 

I am not exactly sure what's happening.
1) I find that I sometimes have to hoover over the box for a moment or 2.
2) Press on the box and it should prompt you select from your Adobe Creative Cloud or Device.
3) If these suggestions don't work, please let the team know. 

Cheers

Nate

[Ofer2326362547ga]

these suggestions did not work

and I have all ad blockers turned off

[Oh.N8]

Hey @Ofer2326362547ga 

Okay, I know that the team is aware of the problem. They will have to invistagate this further.

Nate

[droopydog500]

Hi @Ofer2326362547ga,

You tried another brower and it still failed?

What OS and browsers have you tried and what versions of them?

Thanks,

    droopy

[Graphikjules]

I have been using the same 3-4 reference images for the past 9 months without issue

(jpg, under 250kb and approx 960 x 960 @72ppi).

I am no longer able to upload those exact same reference image(s) from My Device (see attached screenshot) while using my desktop PC i.e., I go through the motions but NOTHING happens/image does NOT upload.

Changing model makes no difference

Changing from image to video/vid to img makes no difference

First noticed issue week of Nov 2 - 8, 2025

• Windows 10 (w/Extended Security Updates)
• Firefox 145.0 and previous version
• AdBlocker Ultimate ON - issue exists
• AdBlocker Ultimate OFF - issue exists
• firefly.adobe.com was added to AdBlocker Ultimate Whitelist on day one last year and has been working without issue until a week or so ago when something in Firefly changed
• AdBlocker Ultimate is the only Firefox extension I use.

Same reference images and methods for uploading indicated above work fine on
iPad Air 11" M2 (A2902), iPadOS 18.7.2,
   Adobe Firefly app v25.11.13
   Safari browser FF on the web
   Firefox browser v145.1 FF on the web

and used to work fine on the desktop PC described above

A change in Firefly was made during or shortly after Max. Please undo it or fix it so that I can work with the software I'm paying for (and no, I don't want to "work" on an iPad when my desktop is better in every way).

[menehuneyas]

今朝この問題は解消されました。

と同時に生成エンジンのアップデートも発表され、参照画像も複数枚アップできるようになりましたね。

早速試してみます。

[OdiugOdiug]

@Kartika Rawat

Hello Kartika,

so that it is clear for you and others and that there is not hint or error message and that it even is not realy necessary what OS Version or something it is, i made a video about it.

But one thing if you try you have to know, if i open firefly and log in newly, i can put "one Time" an image, but afte that one only it is no longer possible to put in a new one! So if yoz try the same, the first one works and that probaly will irretate you. 😉 

So in the Video you can see that the fresh installed Brave Browser works fine instead of Firefox.

Thanks for your feedback! 🙂

https://vimeo.com/1139211369/aefb5104ce

[Opus Creative]

Hello,
Until recently, I was able to upload reference images to the “Composition → Reference” section without any issues. However, for the last few days, I have been completely unable to add images—neither by clicking “Add Image” nor by dragging and dropping from my desktop.

I verified the following:

The images I'm trying to upload have no problems with size, resolution, or format (same files used to work before).

I’m following the exact same workflow I was using previously.

My browser, cache, and cookies have been cleared.

I tried multiple browsers (Chrome, Edge), but the issue continues.

Other image upload areas in Firefly work normally—only the Reference section fails to accept files.

The interface simply does not respond when selecting a file or dragging one into the upload area. No error message appears; the upload action is ignored entirely.

I’m attaching screenshots showing the Reference panel where the upload no longer functions.

Could you please check this issue? It seems like a recent regression.

Thank you.

---

[ERKAY372021433r3d]

I want to make a transition between scenes using the first frame and the last frame technique in the Fire Flay model or other models. But I can't upload my image to the program over the table or otherwise

[Leandro_Barreto]

1. Versão do aplicativo: Firefly é uso online, pelo navegador, versão disponível 11/21/25 12:00PM; Navegador firefox 145.0.1 (64-bits)
2. Plataforma e versão do sistema operacional: Windows 10 22H2
3. Etapas básicas para reproduzir o problema: abrir navegador, logar na conta adobe CC pro, acessar firefly para gerar imagens, há informação de créditos "0" e que indica ao sobrepor o cursor do mouse que os créditos são ilimitados até 1 de dezembro; selecionar modelo de IA, tentar adicionar imagem de referencia, escrever promp, gerar imagem.
4. Resultado esperado e resultado real: é esperado que se consiga incluir imagens de referência para criar imagens conforme determinados padrões explicitados em prompt, como trocar roupas, gerar cenários e criar elementos criativos, porém não é possível incluir imagem de referência em nenhum modelo de IA selecionado. Eu preciso da imagem de referência para ter precisão na minha solicitação à IA generativa, porém isso não é possível no momento devido ao erro. Em um primeiro momento eu selecionei nano banana e consegui incluir 3 imagens de referencia, mas depois não consegui mais. Nem as imagens que eu fiz upload estavam disponíveis e nem a possibilidade de incluir outras ou mais imagens estava disponível. Outro problema foi que mesmo com 3 imagens de referência da primeira tentativa e um prompt bem específico e detalhado eu não consegui obter nenhum resultado bom. Os demais resultados foram totalmente genéricos e sequer se aproximaram do detalhamento dado no prompt.
   
   Ao que vejo há um erro padrão mencionado nos forums oficiais da Adobe. Parece que todos "PODEM" gerar ilimitadamente imagens, mas de fato "CONSEGUIR" é uma outra questão para a Adobe. No Brasil é propaganda enganosa, não cumprimento de oferta, e cabe processos.