Participating Frequently

解決済み

Encoding Failed Component: H.264 of type Exporter Selector: 9 Error code: 3

Forum|Forum|5 years ago
October 31, 2020
返信数 79.
203351 ビュー

Hi, I have an encoding failer (see log below) which when I repeat/reset status on the same sequence will happen/fail at different times during the same export with no changes to the project/setting etc?:

Basic setup; Windows 10, Premiere 14.5, ME 14.5 Geforce GTX 1070 with latest Oct 2020 studio driver

------------------------------------------------------------
- Encoding Time: 00:03:15
10/31/2020 02:56:00 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\D:\Premier Pro Exports\20201012-wed-gib-wedding-MA.mp4
Writing file type: H264
Around timecode: 00:12:40:14 - 00:12:40:15
Component: H.264 of type Exporter
Selector: 9
Error code: 3

------------------------------------------------------------
- Encoding Time: 00:03:28
10/31/2020 03:00:29 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\D:\Premier Pro Exports\20201012-wed-gib-wedding-MA.mp4
Writing file type: H264
Around timecode: 00:13:20:16 - 00:13:20:17
Component: H.264 of type Exporter
Selector: 9
Error code: 3

------------------------------------------------------------

解決に役立った回答 kazdave

Here is a fix

Change hardware Encoding to Software Encoding.

https://youtu.be/EJ9dClm7XZQ

前の返信を表示

V

Vanessa5E0E

Participating Frequently

I am having the same problem... updated PR and ME and sind then I can't even render in ME anymore just in premiere and then this happens... ADOBE pleade fix this!!!! Every bloody update there are issues!

Premiere: on NVME SSD C://

Cache: on NVME SSD D://

Project & Previews: on SSD E://

F

fern5EEC

Participant

I am having just the same problem, tried everything in this thread. The only way I could get anything to export was to export my 4k footage in 1080p, which is a shame as I specifically upgraded my phone so I can vlog fully in 4k! Please help us adobe!

F

fgeierst

Participating Frequently

Same problem (Selector: 9, Error code: 3) here on Win10 laptop, exporting to internal SSD. Footage sits on external HDD. The problem started after updating the system (Dell update, Win update) and updating Premiere and ME to v14.6 . I reverted to Premiere and ME v 14.5 but encoding with ME still fails.

W

WRXGarage

Participant

Hey everyone, I started having this exact issue 2 weeks ago, so I have to assume the basis for the issue is due to a program update or windows update.. (Selector: 9, Error code: 3)

I've tried many different solutions (changing file locations, export file location, changing to ssd instead of hard drive, saving sequence to new file, etc..). The only solution I've found is by removing ALL Lumetri color effects. I had them in an adjustment layer over multiple clips.

Once I removed all of the lumetri color effects, it encoded perfectly.

I have not changed any other settings or processes for my weekly videos in months. The only variable I found that allowed the video to fully export/encode is removing lumetri.

@17309390 PLEASE fix this.. it's absolutely rediculous that the issue is so widespread and obviously linked to a program update (PP or ME) or even just lumetri color itself.

Petra5D4E

Participating Frequently

I have the same problem over and over again. Yesterday evening I didn't had this problem (I think I have downloaded PP newer version just after that, I doubt.) I am not a computer expert, can somebody explain me this on a easy level? 😉

O

OhTheFuture

Inspiring

It's likely that this is a workflow issue. It helped me to understand media file types and their compatibilty fwithin a sequence AND having 3 seperate drives. Often I can go in to my CACHE drive and delete all cache files and folders because one is likely corrupt or something. This fixes the issue most often.

Good luck! Almost ave to be a software engineer/computer IT person on top of being an editor now days

Y

yokken

Participant

It's not a workflow issue. I have 3 separate drives for the media, the project/scratch disk, and the export disk. All 3 are SSDs. You should not have to delete cache and it did not fix the issue for me. Downgrading to 14.4 and downgrading my NVIDIA driver resolved the issue. Same disk setup, no deleting of cache or any other stupid suggestions. Any success you're seeing from cache deletion or other trick is by chance. Every 1 in 10 exports would work for me on the latest Premiere+ME+NVIDIA driver regardless of what I changed. The timecode was different for every single failure. It's not one clip, it's not one sequence, it's not any particular setting or drive configuration.

This is not a workflow issue; this is 100% a critical driver and application incompatibility.

andys38834287

Participant

I've also been getting these errors - having read throug the forum (thank you for contributions) I solved mine by rolling back to media encoder 4.5 and switching the exports to the same SSD as the program runs on (I did both at the same time, so not sure which event was trhe solution)

W

wysiwygot

Inspiring

Same Problem here when using Media Encoder

Using PP it seems to work randomly

W

wysiwygot

Inspiring

Using Software encoding works.

here comes my "last Log"

Log file created: 28.11.2020 09:51:04
---------------------------------------
Ticks = 610 <13248> <IR.InitIpp> <5> ippInit warning: ippStsNonIntelCpu: The target CPU is not Genuine Intel
Ticks = 610 <13248> <IR.InitIpp> <5> ippInit warning: ippStsNonIntelCpu: The target CPU is not Genuine Intel
Ticks = 610 <13248> <IR.InitIpp> <5> ippInit warning: ippStsNonIntelCpu: The target CPU is not Genuine Intel
Ticks = 641 <13248> <Wasapi initialization> <5> Time = 0.0364078second
Ticks = 875 <2364> <AnywhereLocalClient> <5> Local Hub HTTP port retrieved, port: 50454
Ticks = 1157 <13248> <DS> <5> GPUSniffer launching with test mask 62
Ticks = 1938 <13248> <DS> <5> GPU Sniffer Output:
GPUSniffer testing 62
Initializing GPU Tech:
Try CUDA: 1
Try OpenCL: 1
Try Metal: 0
Try Vulkan: 0
KernelLoadAction: 0
UseOpenGLContext: 0000000000000000
UseDeviceContext: 0000000000000000
UseD3D11Context: 0000000000000000
CUDA system device count: 1
Found CUDA device index: 0 Name: GeForce GTX 1660
No capability restrictions detected - adding device to list
OpenCL system device count: 1
Found OpenCL device Name: GeForce GTX 1660 supportsSSG: 0
Skipping nVidia OpenCL device
Finished gpu initialization in 0 ms

--- OpenGL Info ---
Vendor: NVIDIA Corporation
Renderer: GeForce GTX 1660/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 457.30 27.21.14.5730
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 2
Monitor 0 properties -
Size: (0, 0, 1920, 1200)
Max texture size: 32768
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1
Vendor: NVIDIA Corporation
Renderer: GeForce GTX 1660/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 457.30 27.21.14.5730
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 2
Monitor 1 properties -
Size: (-1920, 120, 1920, 1080)
Max texture size: 32768
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1

--- GPU Computation Info ---
Found 1 devices supporting GPU computation.
CUDA Device 0 -
Name: GeForce GTX 1660
Vendor: NVIDIA
Integrated: 0
Capability: 7.5
Driver: 11.1
Total Video Memory: 6144MB
Ticks = 1938 <13248> <DS> <5> GPU Sniffer result: 30
Ticks = 2110 <13248> <GPUFoundation.DirectX> <5> DXGIFactory not found. Debug layer on
Ticks = 3250 <13248> <EACL.HostedLogin> <5> Team Projects login completed successfully, localServerAddress: "http://127.0.0.1:50454", remoteServerAddress: "https://cc-api-teamprojects.adobe.io:443", remoteServerConnected: true, remoteServerAuthorized: true
Ticks = 3313 <13248> <AMEApp> <0> Time taken to load MediaCore plugins: 1065.35 milliseconds.
Ticks = 4422 <13248> <AMEApp> <1> Entering RunEventLoop
Ticks = 4594 <920> <LoadProject> <0> 0.0898622s
Ticks = 4610 <920> <IR.InitIpp> <5> ippInit warning: ippStsNonIntelCpu: The target CPU is not Genuine Intel
Ticks = 6625 <13248> <EACL.HostedLogin> <5> Sending new IMS access token to LocalHub, tokenLength: 1146, truncatedToken: "eyJ4NXUiOiJpbXNfbmExLWtleS0xLm", differentToken: true
Ticks = 7110 <920> <EACL.HostedLogin> <5> Finished sending new access token to LocalHub, result: 0, requestID: "dvanet-d29801bf-a5e0-4dba-b049-7d7a2aaab661-f41b3c7e-db5e-4dd4-a3e8-7e2be2f74866-10", duration: 0.13500000000000001, httpStatusCode: 200, httpLibCode: 0, payload: "[{\"authorized\":true,\"connected\":true,\"forbidden\":{\"error_code\":\"\",\"message\":\"\"},\"lastAuthorizationStatusCode\":200,\"serverURL\":\"https://cc-api-teamprojects.adobe.io:443\",\"serverVersion\":\"\"}]"
Ticks = 15516 <3276> <ExporterMPEG4> <5> Looking for H/W codecs for H.264
Ticks = 15657 <3276> <EncoderStateH264> <5> Found H/W codec for H.264 - nVidia H.264 Codec
Ticks = 38828 <3276> <EncoderStateH264> <1> Encoded using nVidia H.264 Codec (H/W codec) for H.264
Ticks = 38828 <3276> <NvidiaCodec> <5> Encoded 295 Frames Encode FPS = 51.1464 Encode Size 3840 x 2158
Ticks = 38922 <3276> <EncoderStateH264> <1> Time taken for; video =3095 audio=34 mux=0
Ticks = 38922 <3276> <ExporterHost::BeginThreadExport> <5> Exporter finished in : 23.416 seconds. Result code: 3 Destination:C:\Users\Weber\Desktop\REMOVEME\4K 16-9 3840-2160 60fps GoPro Hero 7_2.mp4
Ticks = 38938 <13248> <MF::ErrorReport> <1> Summary:
Ticks = 38938 <13248> <MF::ErrorReport> <1> * errorTitle=Fehler beim Export (Export Error)
Ticks = 38938 <13248> <MF::ErrorReport> <1> * errorDescription=Fehler beim Abschließen des Renderns. (Error completing render.)
Ticks = 38938 <13248> <MF::ErrorReport> <1> * componentName=H.264
Ticks = 38938 <13248> <MF::ErrorReport> <1> * componentSelector=9
Ticks = 38938 <13248> <MF::ErrorReport> <1> * componentType=$$$/ErrorReport/ComponentTypeExporter=Exporter
Ticks = 38938 <13248> <MF::ErrorReport> <1> * errorCode=3
Ticks = 38938 <13248> <MF::ErrorReport> <1> * exporter=H.264
Ticks = 38938 <13248> <MF::ErrorReport> <1> * moduleFilePath=PrExporterModule2.h
Ticks = 38938 <13248> <MF::ErrorReport> <1> * moduleFunction=PrExporterModuleBase::DoExport
Ticks = 38938 <13248> <MF::ErrorReport> <1> * moduleLine=1191
Ticks = 38938 <13248> <MF::ErrorReport> <1> * outputFilePath=4K 16-9 3840-2160 60fps GoPro Hero 7_2.mp4
Ticks = 38938 <13248> <MF::ErrorReport> <1> * outputFileType=H264
Ticks = 38938 <13248> <MF::ErrorReport> <1> * timecode=00:00:04:57
Ticks = 64219 <13248> <AMEApp> <1> Exited RunEventLoop
Ticks = 64547 <13248> <VulcanClientImpl> <4> All clients did not unregister at shutdown, messageClients: 0, notificationClients: 0, responseClients: 1, expression: "!sMessageSubscriptionClientsMap.empty() || !sNotificationSubscriptionClientsMap.empty() || !sResponseMap.empty()"
----------------------------------------
Log file closed: 28.11.2020 09:52:08

B

Brian5CC3

Participating Frequently

If you have an intel processor with onboard GPU call intel tech support. I have an i9 9900k and the cpu works fine, but the gpu failed and was causing the crash. Intel replaced the processor and everthing is working again.

tv00001

Inspiring

I had the same errors. After saving the rendered output to another SSD, the jobs are running through. It seems to be a data flow issue.

ME settings

C: SSD Media cache files: C:\Users\andreasv\AppData\Local\Adobe\Lightroom\Caches\Video

😧 SSD all source files, video and sound

E: SSD 😧 was output device for rendered file. I changed it to E: and it worked.

Regards

Andreas

tv00001

Inspiring

I am sorry, I was to quick. My answer above doesn't solved the problem. I still receive an error. This time at the very end of the render job.

Andreas

Going back to ME version 14.6 helped. No crashes anymore.

Andreas

B

Brian5CC3

Participating Frequently

Ive been having the issue. Windows 10pro , Intel 9900k , Nvidia RTX 2070. I have spent countless hours with adobe support and they keep sending me to Nvidia. I did all the GPU testing and Nvidia sent me back to adobe!

G

Gary5F9E作成者

Participating Frequently

I may have a solution which came from an online chat with Adobe support. To cut a long story short I was advised to change my export location to an internal drive. Now I was already exporting to an internal drive (non SSD) but I changed export location to an internal SSD and it worked and I exported with no errors several repeated times as a test.

Basically, I was advised that the error code was due to data flow issues (which could answer why the error happened at seemingly random points during the timeline on export). So the story from this is put all your media etc on fast internal drives and keep all the PP data files/previews/DB/Cache etc on fast drives and not on standard external drives and see if that works. I'm currently rearranging all my files and putting my source media on a fast SSDs.as well.

D

defaultfp1skzezctzu

Participant

Hello,

Can you confirm if this worked? so far all solutions did not work ( not all media on SSD's yet )

However the export location is on an internal drive.

Using All possible versions of PP and ME still gives the same error with updated GPU driver, currently will try to put everything on one SSD and see if it works.

R

renatolangona

Participant

I had the exact same problem with my i7 7820x + GTX 1080 Ti OC.

What solved the problem (for now), and I can't tell if everything is related or not (well, we are used to it with Adobe, righ?):

P.s.: Of course I didn't want to disable HW acceleration, I spend a lot of money just to have it!

- My cache folder was in another SSD. I set it to be on "the same folder as project"

- Removed Media Encoder from my system

- Installed Media Encoder Beta (14.6)

Instead of exporting direct from Premiere Pro, I queued it to the Media Encoder Beta and didn't have this error since.

I hope it helps and I hope Adobe fixes it as soon as possible.

Best regards!

G

Gary5F9E作成者

Participating Frequently

Hi All, I've just updated ME and PP to 14.6 and still exactly the same problems.

Does anybody know on this forum how I go about getting Adobe tech support?

Kind Regards Gary

W

wysiwygot

Inspiring

I had the supporter 2 hours playing with my system. He did what we all did. He tried several things without finding any results. You can open a support chat and tell us your findings.

Sebastian Ciho

Participant

Also having the same error on h264 or h265 encoding with a exact similar report. No log error message. As matter of precaution I have only updated my premiere pro istance but NOT my media encoder, smart move as it seems that 14.3 had 0 peroblems on exports like this.

Last faild export that I have log on.

------------------------------------------------------------
- Encoding Time: 00:03:15
10/31/2020 02:56:00 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\D:\WORK\FULL_EDIT.mp4
Writing file type: H264
Around timecode: 00:02:30:14 - 00:04:40:15
Component: H.264 of type Exporter
Selector: 9
Error code: 3

Last log is as fallow:

Log file created: 11/6/2020 2:42:19 PM
----------------------------------------
Ticks = 281 <1868> <Wasapi initialization> <5> Time = 0.0239912second
Ticks = 469 <9284> <AnywhereLocalClient> <5> Local Hub HTTP port retrieved, port: 49169
Ticks = 2484 <1868> <DS> <5> GPUSniffer launching with test mask 254
Ticks = 5297 <1868> <DS> <5> GPU Sniffer Output:
GPUSniffer testing 254
Initializing GPU Tech:
Try CUDA: 1
Try OpenCL: 1

Try Metal: 1
Try Vulkan: 1
KernelLoadAction: 0
UseOpenGLContext: 0000000000000000
UseDeviceContext: 0000000000000000
UseD3D11Context: 0000000000000000
CUDA system device count: 1
Found CUDA device index: 0 Name: GeForce GTX 1650 with Max-Q Design
No capability restrictions detected - adding device to list
OpenCL system device count: 2
Found OpenCL device Name: GeForce GTX 1650 with Max-Q Design supportsSSG: 0
Skipping nVidia OpenCL device
Found OpenCL device Name: Intel(R) UHD Graphics 630 supportsSSG: 0
No capability restrictions detected - adding device to list
Finished gpu initialization in 0 ms

--- OpenGL Info ---
Vendor: NVIDIA Corporation
Renderer: GeForce GTX 1650 with Max-Q Design/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 457.09 27.20.100.8783
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 1
Monitor 0 properties -
Size: (0, 0, 1920, 1080)
Max texture size: 32768
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1

--- GPU Computation Info ---
Found 2 devices supporting GPU computation.
CUDA Device 0 -
Name: GeForce GTX 1650 with Max-Q Design
Vendor: NVIDIA
Capability: 7.5
Driver: 11.1
Total Video Memory: 4096MB
OpenCL Device 1 -
Name: Intel(R) UHD Graphics 630
Vendor: Intel
Capability: 2.1
Driver: 2.1
Total Video Memory: 13045MB

G

Gary5F9E作成者

Participating Frequently

Hi, Ok yes sounds like an idea to drop back a ME version or even try the ME 14.6 Beta

Regards Gary

Sebastian Ciho

Participant

So yeah.. updated all my drivers in my systems and it seems that my export problem have been solved. I can export h264 and h265 with out problems.

B

BRowe

Participant

I'm having the exact same issue over the last week. Constant render failures on the same project at completely random times. Sometimes it will make it 90% through a video, other times 5 seconds. The around timecode in the error is almost always between to frames.
I've tried making changes at that point
I've take lumetri off of clips
I've tried rendering previews of the entire timeline. I've moved my source files and project files to different drives
I've tried rendering to different drives
I've turned Hardware acceleration off, back on, cleared media cache
I've tried dozens of recommendations made on this forums and other places.
I've tried changing bit rate to below what's in the default YouTube presets
I've tried turning off/on Max Render Depth and other similar properties

It fails on clips that are extremely basic un-edited clips straight from my 90D. It fails on some clips with lumetri, some with out. It fails on dynamic linked clips from AE. It fails on images, it fails on pretty much just text rendered to the screen I've made dozens of adjustments and it isn't helping. The places where it fails seems completely random. My graphics drivers are up-to-date.

I've noticed a couple other very similar posts this weekend. I wonder if there's possibly an issue with a AME or NVIDIA driver's? It's quite frustrating.
https://community.adobe.com/t5/adobe-media-encoder/media-encoder-fails/td-p/11556268?page=1

Windows 10 Pro, build 19041.572
NVIDIA 457.09 Drivers
Intel i7 5960x
64 GB DDR4
GTX 1070 FE

- Encoding Time: 00:04:46
10/31/2020 10:30:57 AM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\C:\Users\carbo\Videos\please-work.mp4
Writing file type: H264
Around timecode: 00:01:54:18 - 00:01:54:19
Component: H.264 of type Exporter
Selector: 9
Error code: 3

------------------------------------------------------------
- Encoding Time: 00:37:52
10/31/2020 11:11:07 AM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\C:\Users\carbo\Videos\please-work_1.mp4
Writing file type: H264
Around timecode: 00:32:46:15
Component: H.264 of type Exporter
Selector: 9
Error code: 3

------------------------------------------------------------
- Encoding Time: 00:24:18
10/31/2020 02:23:18 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\C:\Users\carbo\Videos\Main_Sequence.mp4
Writing file type: H264
Around timecode: 00:16:28:04 - 00:16:28:05
Component: H.264 of type Exporter
Selector: 9
Error code: 3

------------------------------------------------------------
- Encoding Time: 00:09:40
10/31/2020 08:12:09 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\C:\Users\carbo\Videos\Main_Sequence.mp4
Writing file type: H264
Around timecode: 00:05:00:18 - 00:05:00:19
Component: H.264 of type Exporter
Selector: 9
Error code: 3

------------------------------------------------------------
- Encoding Time: 00:23:23
10/31/2020 10:07:16 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\D:\Main_Sequence.mp4
Writing file type: H264
Around timecode: 00:33:27:04
Component: H.264 of type Exporter
Selector: 9
Error code: 3

------------------------------------------------------------
- Encoding Time: 00:01:42
10/31/2020 10:59:03 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\E:\Main_Sequence.mp4
Writing file type: H264
Around timecode: 00:00:35:19 - 00:00:35:20
Component: H.264 of type Exporter
Selector: 9
Error code: 3

------------------------------------------------------------
- Encoding Time: 00:02:17
11/01/2020 12:32:57 AM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\C:\Users\carbo\Desktop\Main_Sequence.mp4
Writing file type: H264
Around timecode: 00:00:36:23
Component: H.264 of type Exporter
Selector: 9
Error code: 3

------------------------------------------------------------
- Encoding Time: 00:12:24
11/01/2020 12:45:34 AM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\C:\Users\carbo\Desktop\Main_Sequence_1.mp4
Writing file type: H264
Around timecode: 00:09:20:14 - 00:09:20:16
Component: H.264 of type Exporter
Selector: 9
Error code: 3

------------------------------------------------------------

G

Gary5F9E作成者

Participating Frequently

Hi, yes I share your frustration, its sounds like exactly the same problem as mine with Canon MP4s files and either H.264 or H.265 hardware encoding. I never had hardware encoding problems at all until 14.x.

My current workaround is to use software encoding on the dropdown in premier 14.5. CUDA and OpenCL give the same problem. Another workaround is to export as Apple ProRes 422 and then use ME for H.264 or H.265 with hardware encoding on and that works just fine.

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