Adobe XD is crashing on launch from last 1 month

New Here ,
Jul 10, 2022 Jul 10, 2022

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Since few days when ever I start Adobe XD - it is always getting Crashed -
Help please

 

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Adobe Community Professional ,
Jul 11, 2022 Jul 11, 2022

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Hi, are you using the latest version of Adobe XD? What OS are you running the software on? Could you list the features of your computer?

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Adobe Employee ,
Jul 11, 2022 Jul 11, 2022

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Hi @Sanhita25197224xd4p,

 

Sorry to hear you're stuck for the last 1 month and unable to launch XD. In addition to the info requested by our expert, we would also request you to please generate logs and crash dumps that will help us escalate the issue to the team for investigation.

 

Have you tried uninstalling/reinstalling XD from the Creative Cloud Desktop app?

 

Note: Please upload the logs and crash dumps to a shared location such as CC or Dropbox and share the URL with me over a private message.

 

We will try our best to help you.

 

Thanks,

Harshika

 

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Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

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Hi @Sanhita25197224xd4p,

 

Hope you're doing well!

 

We would like to follow up on your issue. Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

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