Cannot find a download link or the app in CC for Adobe XD

[James29278822wy8r]

Hi there, anyone else having issues just locating the app download button? I'm trying to transition from Sketch to this and I've been trying for hours at this point with no luck. I even downloaded the Windows Desktop app for CC, and am unable to find it there. Thanks for any help.

[Myra Ferguson]

Oh, weird. It didn't show in a search in the Adobe Creative Cloud Desktop App for me either.

And when I go to the Apps tab, to the Categories section on the left, it's not listed under UI and UX.

I do see it, however, when I'm in the Apps tab, go to the Apps section on the left, click All Apps, and scroll through the apps.

[James29278822wy8r]

Thanks for the response! It's definitely not in my All apps section as you described, which is odd. I'm wondering if their could be an issue with it not showing while in the free membership, as I am now. I planned on purchasing the single app subscription as I had read online, but I'm not even sure how to do that if I can't find a Buy button.. haha. I attached a photo of my All apps view, as well as the view of what's included in my Adobe free membership. Thanks again.

[Myra Ferguson]

Do you see it if you go to https://creativecloud.adobe.com/apps/all/desktop and sign in?

[James29278822wy8r]

I do not. It is basically a mirror image of the Desktop app. It shows the Available in your plan and Apps to try sections, the XD software is in neither.

[Prakash Adepu1]

This link is not working for me 😞

[Billee S Mason]

My app disappeared overnight, so I clicked on your link; i.e. Do you see it if you go to https://creativecloud.adobe.com/apps/all/desktop? It saw it was somehow uninstalled. I clicked install, and within seconds, it was back on my creative cloud desktop, with all my work from yesterday still there.

[Kathi29282328ehlo]

I experience the same issue, have not found a solution yet

[HARSHIKA_VERMA]

Hi @Kathi29282328ehlo,

Thank you for reporting the issue. Could you please use your Business account to see XD? It seems like you're logged in with your personal account.

Let us know if that helps.

Thanks,

Harshika

[User 0130184267zupb]

Hello! been trying to find my Adobe XD in CC but I cannot found this app. Been restaring my laptop too. Still not showing

[Chris W. Griffith]

My advice would be to learn Figma over Adobe XD. As much I as love using it, the long term outlook for the product is not good.

[James29278822wy8r]

Thanks for the honesty. I'm not impressed with how difficult this has been already.
I am moderately invested in Sketch, but needing something for team members that want to edit on Windows. I will look into Figma! 

[Dan Rodney]

I agree with @Chris W. Griffith and it's because Adobe announced their intent to buy Figma that they have stopped developing and promoting Adobe XD. Figma is the most powerful of these design apps with a large user base, so I'd recommend learning it.

[Dan Rodney]

I forgot to mention that Figma can import Sketch files.

[jctremblay]

Figma can import Sketch but can’t import Illustrator .AI or Photoshop .PSD document. Something that XD does beautifully.

[emma_momo]

Can't agree more...it's painful to come back from Figma to XD cause I have to view a client's document...if they won't let us find the download link, how would anyone like to invest time in it...I used to love XD though

[vacquah]

I can't find it either! I have been trying to troubleshoot this since this afternoon! Whats going on? I can't even access the XD download page. - says page doesn'y exist.

[HARSHIKA_VERMA]

Hi @Kathi29282328ehlo & @vacquah,

We are sorry for the trouble. It looks like you both have Teams and Individual subscriptions, respectively. I have escalated your IDs to the team to check the configuration at the backend. 

I will keep you both posted on the update. I will try my best to help you. 

Thanks,

Harshika 

[vacquah]

Thnak you. Waiting for your resolution.

[vacquah]

Hello @HARSHIKA_VERMA  - any update on this? I see others are getting resolutions from the team. 

[HARSHIKA_VERMA]

Hi @vacquah,

Thank you for your patience. Please ensure you're logged in with your personal account. Have you used XD or downloaded it before?

Thanks,

Harshika

[vacquah]

I am logged in with  my personal account. Even logged out and back in. Still nothing,  I have used it before. But deleted it awhile back and now have a need for it again.

[vacquah]

Hello  @HARSHIKA_VERMA  Just wanted to say I am all set. I can see it now.  Thanks for your help here. Much Appreciated.

[Anastasiia2950859151nd]

Hi @HARSHIKA_VERMA I seem to have the same problem with the XD-App.

It's part of my company membership but I can't find it in my personal account. Could you please forward my request to your colleagues so that they can kind of connect my account and the one of my company for me to be able to download the Xd? Many thanks!

[HARSHIKA_VERMA]

Hi @Anastasiia2950859151nd,

Thank you for reaching out. Would you mind trying to login with your company account and see if you are able to see XD?

Thanks,

Harshika