Cannot find a download link or the app in CC for Adobe XD

[James29278822wy8r]

Hi there, anyone else having issues just locating the app download button? I'm trying to transition from Sketch to this and I've been trying for hours at this point with no luck. I even downloaded the Windows Desktop app for CC, and am unable to find it there. Thanks for any help.

[Rishabh_Tiwari]

Hi,

Sorry to hear about the trouble. As suggested by Chris, please share your Adobe ID through a private message by clicking on my name so that we can check the account details.

Thanks

Rishabh

[Pratiksha Singh]

Hey,

I'm recently tried 14 day free trial Adobe Creative Cloud plan but I don't see Adobe XD. Please help!

[Rishabh_Tiwari]

Hi Pratiksha,

Thank you for reaching out. Adobe XD is only available through All apps membership. If you do have an All Apps membership and are still unable to access Adobe XD, please share your Adobe ID through DM by clicking on my name. We'll try our best to assist you.

Thanks

Rishabh

[Malik36568983y8eg]

i cant find ADOBE XD in creative cloud

[JEHall]

Hello,

I'm a student and need XD for a class I am taking, but it is not showing up in the CC app or website.

[Rishabh_Tiwari]

Hi,

Thank you for reaching out. Adobe XD is now only available with All Apps membership. So if you do have access to all apps membership, please share your Adobe ID so that we can check your account details.

Thanks

Rishabh

[JEHall]

Hello,

It should be **, but I don't know if that is it or if this is an issue I need to take up with my school.

Thank you,
Jeremiah

{Personal Information removed by MOD}

[JEHall]

Hello,

It should be ** but I don't know if that is it or if this is an issue I need to take up with my school.

Thank you,
Jeremiah

{Personal Information removed by MOD}

[Rishabh_Tiwari]

Hi,

Thank you for reaching out. If you have an individual subscription for the All apps membership, please share your Adobe ID through a private message by clicking on my name. If you have an Enterprise license from a School or University, please contact us using this link. 

Thanks

Rishabh

[Drishdey5C77]

Same problem here. It says Adobe XD is in the plan but I can't locate it and cannot buy.

[Maholi37622185bewt]

Same here. I have XD in my plan but it doesn't show up anywhere in creative cloud. The provided link up above just reloads the same defauly view of apps, but XD is still not there.

[Orlando38099439mfg4]

I have the same issue, when I try to download thru the link: https://creativecloud.adobe.com/apps/all/desktop/pdp/xd it says that my device does not meet the minimum requirements but.

I'm an administrator this is affecting more then one user, windows 10 and 11.

[Sorin-Simion38769470kh1w]

Same error here
"my device does not meet the minimum requirements"

But I really need for some old files

[creative explorer]

@Orlando38099439mfg4 @Sorin-Simion38769470kh1w 

Here are the requirements: https://helpx.adobe.com/xd/system-requirements.html, this was last updated last year though, June 5, 2023. Windows 10, should defintely work. Sometimes when you click on the link to install Adobe Xd, it will say 'Maintenance Mode,' but within 24 hours, you should be able to install it. This is how my students are able to install in on their PCs or Macs.

[Adept_Sunbeam5E44]

Hi, I can not download Adobe XD from Creative Suite neither open any old Adobe XD archive... I have started projects and I can't open them from figma, Illustrator or Adobe... does anyone know how to do this? Thanks

I had to uninstall the old version when I upgraded my plan, but now it won't let me download or open anything...

[creative explorer · Accepted solution]

@Adept_Sunbeam5E44 unfortunately, you need to have purchased the whole CC subscription to get it. Even though you may have upgraded your plan (not knowing if this is all of the apps), you do need to wait for the waiting period. I know sounds insane, but, I do know it takes at least 24 hours (worse case scenario, 48 hours) for XD to shop up in your applications. https://www.adobe.com/apps/all/all-platforms. 

Scroll all the way down until you see Xd, but youhave to wait at least 24 hours to show up. 

[Adept_Sunbeam5E44]

I had to wait 72 hours, but finally the XD icon appeared among the list of applications to download... yes, it is a bit strange...

[creative explorer]

@Adept_Sunbeam5E44 wow, 72 hours? Hard to believe. No idea why so long. Some of my students had worked on Adobe for the first time on Thursursday and less than 24 hours, they were able to see the Xd link which I made them to install while at school. Maybe it was time difference?