Unable to drag and drop images into Adobe XD on Windows machine.

[rosendof79510533]

Hello Adobe Support,

I've been working with our IT department because my Adobe XD software doesn't allow me to drag and drop images into Adobe XD. I have to manually import them and then mask the images with shapes. I have been following your support forums, and we updated the GPU on my laptop and we're still running into issues. I am receiving a canceled symbol when trying to drag the images into XD. I am running Adobe XD on Windows 10. I can provide any specs you need to help troubleshoot.

Thanks,
Rosendo Figueroa

<The Title was renamed by moderator>

[sherifmi73@gmail.com]

Version 40.1.22.3

image type: jpg, png, and any type of images

to put it in XD must open it in photoshop and copy past in XD,

[FrancoBits]

I had this same problem couple times. If your image is on a network folder, try to move to your local computer i.e your desktop.

[Przemek5FB3]

Thanks, unfortuneatly that didn't help, even from desktop location files cannot be dropped into XD...

[HARSHIKA_VERMA]

Hi All,

Sorry for the trouble. We had a similar discussion happened in past here: https://community.adobe.com/t5/adobe-xd/unable-to-drag-and-drop-images-into-adobe-xd-on-windows-mach... 

We would request you to please go through the correct answer to this post and let us know if that helps you.

Thanks,

Harshika

[thiagov56970471]

Estou com um problema ao arrastar imagens para o AdobeXD, qualquer extensão, PNG, JPG, SGV. Quando tento arrastar para o XD aparece um ícone de "negado" no mouse. Já tentei reinstalar mas nada resolve... 

[HARSHIKA_VERMA]

Hi there,

Thank you for reaching out and sorry for the trouble while dragging images into XD. Would you mind trying the solutions suggested in this post: https://community.adobe.com/t5/adobe-xd/unable-to-drag-and-drop-images-into-adobe-xd-on-windows-mach... and let us know if that helps?

We will try our best to help.

Thanks,

Harshika

[thiagov56970471]

Thats not woked for me. I still unable to drop on XD 😕

[Rishabh_Tiwari]

Hi there,

Thanks for trying. Could you please try the suggestions shared here https://community.adobe.com/t5/adobe-xd/problema-al-arrastrar-archivos-svg-jpg-png-al-programa/td-p/... and let us know if this helps or if you need any further assistance.

Regards

Rishabh

[Sina Sufi]

Hi

It does not open when I drag and drop a file into XD in Windows 10. What should I do?

[Myra Ferguson]

I'm on Windows 10, using Adobe XD 39.0.12.12 (Help > About Adobe XD), and drag and drop is working for me.

I did see this thread with a few solutions that seemed to work:

Unable to drag and drop images into Adobe XD on Windows machine

[HARSHIKA_VERMA]

Hi there,

We would like to follow up on the issue. Were you able to resolve the issue by following the steps shared above? If no, please share the version of XD you are on.

We will try our best to help.

Thanks,

Harshika

[Martin9710]

Hola comunidad adobe!

Estoy teniendo un problema algo grave con el programa, cuando intento arrastrar una imagen desde una carpeta del escritorio hacia el area de trabajo de Adobe XD, me aparece un simbolo de prohibido.
A alguien mas le pasa? Existe alguna solucion a dicho problema?

Mi sistema operativo es Windows 10,

Saludos!

[Sjaani]

What file type are you trying to drag across? Some file types can not be dragged.
For example an .ai file can be imported, but if you try to drag it will not work.

[paolamf5ECC]

a  mi me pasa lo mismo que no puedo arrastrar imagenes  me sale el simbolo de proivido tambien hay algina solucion mejor exolicada 

[Marko5E0B]

Tengo el mismo problema al intentar arrastrar archivos (SVG,JPG, PNG etc) me aparece un simbolo dentro de adobe XD de esta prohibido (Circulo con diagonal en medio), habra alguna solucion para ese problema?

He intentado desistalar e instalar nuevamente el adobe XD, haciendo limpieza con antivirus.  

[HARSHIKA_VERMA]

Hi Mark,

Sorry for the trouble. We would request you to please try the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/unable-to-drag-and-drop-images-into-adobe-xd-on-windows-mach... and let us know if that helps.

We're here to help.

Thanks,

Harshika

[Hasanov5CAB]

I can`t drop images with mouse easily

[Madhumati chitapur]

Hi There,

Sorry to hear you are having trouble dragging the images into XD. Would you mind confirming if you're able to import the images into XD? We had a similar discussion in the past here: https://community.adobe.com/t5/adobe-xd/unable-to-drag-and-drop-images-into-adobe-xd-on-windows-mach... . Hope that helps!

please feel free to update this discussion in case you need further assistance and we will be happy to help.

Thanks,

Madhumati

[thiagov56970471]

Hi there! I solved this problem just by updating my windows.

after i tried all tips found here...

[HARSHIKA_VERMA]

Glad to you hear you're able to resolve the issue by updating the windows and thanks for sharing the solution that might help our other customers. 

Please free to reach out to us in the future for any query related to XD.

We would be happy to help.

Thanks,

Harshika

[Ciprian22110334m8f6]

Wow, this bug! So i first have problems dropping images into XD, i then try the microsoft fix, i can now drag and drop into XD but no longer in Photoshop, great!

[josanghoon]

바탕화면에서 jpg, png 등의 확장자 이미지 파일을 드래그 앤 드롭으로 삽입할 수 없습니다.

[italosan]

Hi, can't drag images into Adobe XD?

[italosan]

Hi, do you still need help? Has your problem been solved? Keep us updated