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B
BS-Adam
Participating Frequently
June 9, 2021
質問

Unable to open cloud files from XD app in XD 41 version.

  • June 9, 2021
  • 返信数 2.
  • 2397 ビュー

In the release yesterday (41) I can no longer access Cloud Files through the XD interface.

 

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返信数 2

B
bfc826
Participant
June 10, 2021

Similar experience for me today. Quitting all apps and restarting my computer seemed to fix it but my XD shared protoype link was no longer working and had to be recreated.

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    June 9, 2021

    Hi there,

     

    Sorry to hear about the trouble. Could you please share a few more details like:

     

    1. Is this happening with a specific file or multiple files?
    2. Are you getting any errors? If yes, please share a screenshot of the error.
    3. Please close CoreSync and all Adobe-related processes from the Task Manager/Activity Monitor and reboot the computer. Once rebooted, please check if you are able to access the files.

     

    We're here to help, just need more information.

     

    Regards

    Rishabh

    F
    Flamboyant_wanderer5FD7
    Participant
    June 9, 2021

    I'm having the same issue... It's happening with everything. I cannot open any cloud document at all, it's just a blank screen with the loading icon. 

     

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