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Unable to open the local file in XD getting (Error:86).

New Here ,
Jul 23, 2019 Jul 23, 2019

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Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

 

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Crash on windows, Product performance

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correct answers 3 Correct answers

Adobe Employee , Dec 26, 2019 Dec 26, 2019
Hi there, Sorry for the trouble and thank you for performing the troubleshooting steps. We would request you to please try creating a new user account of your machine. Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM Mac: https://www.youtube.com/watch?v=95Z107ceDfk Let us know if that helps. Thanks, Harshika

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Adobe Employee , May 11, 2020 May 11, 2020
Hi All, We are sorry to hear you are having trouble with the XD file and getting error 86 on the local document. We would request you to please try the following steps below: Try to open the file on other machine. If the file opened up, rename the file and then try to open the file again on the first machine. Please create a new user account of your machine and then try to open the file.  Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM  Mac: https://www.youtube.com/watch?v=95Z107ceDfk...

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Adobe Employee , Sep 16, 2020 Sep 16, 2020
Hi All, Most of the bugs related to data loss were fixed in XD 33.0. If you are on a previous version, update to the latest version of XD to avoid recurrence of this issue. Data loss in XD 33.0 and later versions: We are working on a solution for data loss issues in documents that were saved outside of the cloud, such as on your computer or on a network drive. You can help the product team investigate and fix the issue by sharing the following info with me over a private message. What wa...

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Adobe Community Professional ,
Jan 02, 2020 Jan 02, 2020

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Hi, have you tried this guide? Error code 86 | Creative Cloud

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Adobe Employee ,
Jan 07, 2020 Jan 07, 2020

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Thank you for trying the troubleshooting steps. Could you please confirm if the solution provided by Italo in the link helped you?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Feb 25, 2020 Feb 25, 2020

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I cannot open my file in Adobe XD. I have a message about Error 86. I have the latest Adobe Updates, reinstalled XD, create new account in windows and nothing can help. I don't know what i should do. My project is 3-mths hard work.

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Adobe Employee ,
Feb 25, 2020 Feb 25, 2020

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Hi there,

 

I understand your frustration. I would feel the same in your situation. A few more details would be helpful like-

 

  • Would you mind confirming if it's happening with a specific file or all the files?
  • Are those cloud documents or local documents?
  • Could you please share the screenshot of your about XD info page?

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Mar 11, 2020 Mar 11, 2020

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Hi there, 

 

I am expriencing error code 86 with my document, and cannot open it. I have seen this has effected many users but theres no fix I can see in the forums. 

 

I have tried all the recommended steps (activity monitor, uninstalling, etc), and even tried on a sperate computer with a seperate adobe account. Running the latest XD version also. 

 

I have the AdobeLogs file generated also. If a member of support can assist that would be much apprecaited indeed. 

 

Thanks!

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Adobe Employee ,
Mar 11, 2020 Mar 11, 2020

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Hi there,

 

I am sorry to hear you are experiencing issues with XD and thanks for trying the steps mentioned on the community. Would you mind telling me if it's happening with a specific file or all the files? Are you working on the cloud document or local document? Please share the screenshot of your about XD info page.

 

I will try my best to help.

 

Thanks,

Harshika

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Community Beginner ,
Mar 11, 2020 Mar 11, 2020

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Thanks for your quick reply, Harshika! 

 

Here are the screenshots. It is happening for only one file, all others are working fine. The file is a local file - I have several local files, and several in the cloud. The file was last accessed at the same time as all of the others, and saved without any issues, and the others open without any issues at all.

 

Any help would be much apprecaited. I can share the file and the log with you if that helps via a private message.

 

About.png

Screenshot_11_03_2020__14_25.png

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Adobe Employee ,
Mar 11, 2020 Mar 11, 2020

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Thank you for sharing the additional information. Would you mind creating a copy of this file and then try to rename this duplicate file and try to open the file?

 

Let us know if that helps.

 

Thanks,

Harshika

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Community Beginner ,
Mar 12, 2020 Mar 12, 2020

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This was one of the first things I tried - it doesn't make the file readable. 

 

I have tried all the simple fixes that have been suggested in the various topics about this - none have worked so far. 

 

 

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Community Beginner ,
Mar 13, 2020 Mar 13, 2020

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Harshika, I see in previous threads Adobe support has requested the file in question and also the log report - are you able to attempt a repair to a file facing this issue, once it is sent over? 

 

Really don't want to lose all my work over this so willing to share it with you if thats something that can be done!

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Adobe Employee ,
Mar 25, 2020 Mar 25, 2020

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Sorry for the delay in response. If you are still experiencing the issue while opening the file in XD. Please share the file me with over a private message along with the log file using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html so that I can log a bug and escalate it to the team.

 

Please share your OS and XD version of your machine.

 

I will try my best to help.

 

Thanks,

Harshika

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New Here ,
Mar 24, 2020 Mar 24, 2020

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It is a local machine only file not kept inside creative cloud documents. I worked on it over a month or so and it has the latest designs for a quite a few important application modules.

 

캡처.PNG

"Error code: 86" this is not a valid xd document.

 

I have already done everything according to the instructions in the link below.

I also tried downgrading but got the same error.

 

https://community.adobe.com/t5/adobe-xd/crash-load-error-86-while-opening-the-file-in-xd/m-p/1056503...

 

Send my files together. And if possible, I hope that the problem is resolved as soon as possible and let me know.

 

And can you make the document I sent private? I uploaded it to solve the problem, so I hope it can be deleted.

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Adobe Employee ,
Mar 25, 2020 Mar 25, 2020

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Hi Yooareum,

 

Sorry to hear you are having trouble opening the local file in XD and thank you for sharing the file with us. We would like to know a few more details in order to escalate the issue to the team-

 

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Mar 25, 2020 Mar 25, 2020

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Hi Harshika

 

The version I use is 28.2.12.
And I tried the version at 28.1.12.

I sent my log file link to your personal message. Please confirm.

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Adobe Employee ,
Mar 27, 2020 Mar 27, 2020

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Thank you for sharing the log file. Is it possible for you to share a sample XD file with me as well so that I can log a bug and team can investigate on it?

 

I will try my best to help.

 

Thanks,

Harshika

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New Here ,
Mar 30, 2020 Mar 30, 2020

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Didn't I already share the sample xd file to you? I don't know what to tell you.

I'll share the best file I sent before.

I sent my file link to your personal message. Please confirm.

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Adobe Employee ,
Mar 30, 2020 Mar 30, 2020

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Thank you for sharing the file. I will check and investigate on it and will get back to you.

 

Thanks,

Harshika

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Adobe Employee ,
Mar 31, 2020 Mar 31, 2020

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Yes I received it. I have raised a bug for your issue and the team is working on it. I have also sent you a private message. Could you please check and confirm if you have received or not?

 

Thanks,

Harshika

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New Here ,
Mar 31, 2020 Mar 31, 2020

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I used the latest version 28.3 after checking the messenger, but the same error occurs.

When will this problem be solved?

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Adobe Employee ,
Apr 01, 2020 Apr 01, 2020

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Thanks for sharing the file. I have logged a bug for the issue and our team is investigating on it.

 

Thanks,

Harshika

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New Here ,
Mar 11, 2020 Mar 11, 2020

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The solutions provided here does NOT work at all. I followed every step of the way, got the same error. I love the design I've made there and all went to junk because of this error. I should have not updated my XD. Now even if I get back to the old XD, problem still there.

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Community Beginner ,
Mar 13, 2020 Mar 13, 2020

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I agree - why has this topic been marked as solved? There's no working solution listed here.

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New Here ,
Mar 13, 2020 Mar 13, 2020

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Guys, can we sue Adobe for this?
I have currently two projects and am not able to work with them because of this problem. I think it isn't ok for a software application with a monthly subscription.

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Adobe Employee ,
Mar 20, 2020 Mar 20, 2020

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I apologize for the delay in my response. The solutions listed are the most probable solutions. If you are still facing this issue, please send me your Adobe ID, location, and phone number over a private message. We will get in touch with you for investigation.

 

Thanks,

Preran

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New Here ,
Apr 04, 2020 Apr 04, 2020

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Hi,

 

I'm also facing the same issue with my file, how can i get fixed???error86.JPG

 

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