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Participating Frequently
July 1, 2021
質問

Unable to signin to Adobe XD as I lost access to the email.

  • July 1, 2021
  • 返信数 1.
  • 1554 ビュー

Hello, I always signed in to Adobe XD using my google email address. Now I lost access to the email and therefore to Adobe. What can I do to restore access to my account?

 

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返信数 1

Rishabh_Tiwari
Legend
July 1, 2021

Hi there,

 

Sorry to hear about the trouble. Since this is an open forum so because of data privacy, I'd request you to contact us directly using this link https://helpx.adobe.com/contact.html and our support team would be able to help you with this.

 

Regards

Rishabh

Tanja5FEF作成者
Participating Frequently
July 2, 2021

Hello Rishabh, can you please help me further? The link leads to this page (see attachment), I tried to go to different places from there but can't find any exact contact form or something similar, only articles with information which could not help me yet.
Most of the time when I press something related to "contact us", I get redirected to this same page that you sent me and it's a loop.

 

Community Expert
July 9, 2021

No, it doesn't open. I don't know why


Hi Tanja,

did you also try a different browser?