Undo or CTRL+Z not working at XD

Community Beginner ,
Jun 10, 2017 Jun 10, 2017

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Hello

 

I am creating a new project at windows platform. It starts good but after 2 hours later undo option had become disable and ctrl+z is not working .

 

Any suggestion or help please !

 

Thanks in Advance

 

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correct answers 3 Correct answers

New Here , Sep 12, 2017 Sep 12, 2017

Make sure you have the windows 10 creator update applied to your computer, this solved it for me.

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Adobe Employee , Jul 22, 2019 Jul 22, 2019

Hi there,

I understand it could be annoying and sorry for the trouble that you're facing with undo function not working. Here are some steps that may help.

  • SaveAs to a new file.
  • Remove any items you added before the copy/paste
  • Make edits to the master component
  • Remove items from the instances you don’t wish to see the edit.

Please let me know if this works for you. I'd be happy to help.

Thanks,

Harshika

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New Here , Jul 04, 2020 Jul 04, 2020

Reinstall the Xd app then it works. 

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Adobe Employee ,
Jul 02, 2019 Jul 02, 2019

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Hi Tiago,

Sorry to hear you're having trouble using key shortcuts. We'd like to know if it's happening with all the files or with a specific file?

If the file is created with the old version of XD, I'd suggest try resetting the components and let us know if that works you.

Thanks,

Harshika

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New Here ,
Jul 02, 2019 Jul 02, 2019

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The file is new, a week old and the bug happened in multiples files. The components are created today and the version of my AdobeXD is 20.1.12.4

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New Here ,
Jul 15, 2019 Jul 15, 2019

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Experiencing the same issue. Whenever I copy a component to the new file I'm unable to undo anything and the file will not save. Not sure what's happening with XD. With each new day there's a new crippling bug.

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Adobe Employee ,
Jul 16, 2019 Jul 16, 2019

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Hi there,

Sorry to hear that you're having trouble with Adobe XD.  Could you please confirm if you've tried the solutions mentioned in this post? If that doesn't work, could you please share the OS and XD version of your machine?

Thanks,

Harshika

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New Here ,
Jul 17, 2019 Jul 17, 2019

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Hi,

I'm also having this issue.

I created the file which exhibits this bug on 22/05/19.

I have a large library of components and this issue occurs when I duplicate some components but not all of them.

Sometimes I'll leave XD for a while, and when I go back to it, the missing functionalities are back - but this is not a viable solution.

I'm using a PC with Windows 16299.15 and I updated XD on the 15th of July 2019.

It'd really be great to get this sorted as it really breaks the workflow and gets highly frustrating, as you can imagine.

Thank you

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Adobe Employee ,
Jul 22, 2019 Jul 22, 2019

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Hi there,

I understand it could be annoying and sorry for the trouble that you're facing with undo function not working. Here are some steps that may help.

  • SaveAs to a new file.
  • Remove any items you added before the copy/paste
  • Make edits to the master component
  • Remove items from the instances you don’t wish to see the edit.

Please let me know if this works for you. I'd be happy to help.

Thanks,

Harshika

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New Here ,
Sep 23, 2019 Sep 23, 2019

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Same Problem

I lost my whole design and Undo doesn't work

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New Here ,
Nov 08, 2019 Nov 08, 2019

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I've experienced this bug as well - really annoying!

The easiest fix that seems to work is to create a new project (but keeping the old one open), then simply copy all of the content from the old to the new project. Then you can carry on working normally while not losing any of your work.  

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New Here ,
Jul 04, 2020 Jul 04, 2020

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Reinstall the Xd app then it works. 

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New Here ,
Aug 15, 2020 Aug 15, 2020

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IS there settings menu?or How can i do UNDO,if my ctrl Z isnt working?

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Adobe Employee ,
Aug 16, 2020 Aug 16, 2020

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Hi There,

Are you trying to say, using ctrl+Z you are not able to undo in XD.

Can you please confirm are you able to undo using same cmd in other application like wordpad etc?

Are you able to undo in XD by going to edit in menu and clicking on Undo?

I feel issue is not specific to XD, it may be happening with other app too.

Please share video, so i can help you more.

 

Thanks, 

Vertika Gupta

Adobe XD

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Adobe Community Professional ,
Aug 17, 2020 Aug 17, 2020

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Currently, there is no way to change the shortcut, if that's what you're asking. There's no Settings menu.

If you can't use "Ctrl+Z" for whatever reason, you can right-click anywhere and click "Undo" manually.

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Adobe Employee ,
Aug 17, 2020 Aug 17, 2020

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Hi Elen,

 

Sorry to hear that. In addition to what Vertika and DSTOIC has suggested, I have also merged the post with the post which has number of solutions that helped our customers in past for the same problem. You may also take a look at the solutions and let us know if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

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Engaged ,
Aug 17, 2020 Aug 17, 2020

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I had this same problem last week. Ill keep an eye if this happens again.

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Adobe Employee ,
Aug 18, 2020 Aug 18, 2020

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Hi Franco,

 

Sorry to hear about the trouble. Along with the suggestion shared in this post, I'd also request you to observe a few more things like:

 

  1. Does restarting Adobe XD solves the issue?
  2. When this happens please check if it is the issue with just the shortcut or you are unable to undo manually by right-clicking?
  3. When this happens do you simultaneously work on any other application? This is just to check if there is any conflict with other apps?

 

We'll try to understand the pattern to investigate this further.

 

Regards

Rishabh

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New Here ,
Aug 21, 2020 Aug 21, 2020

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Hi there, i am also having the same problem on Windows since last update. Usually, it takes about an hour or so and then CTRL-Z just stops working. All other keyboard commands still work though.

 

1. Restarting XD solves the issue

2. When CTRL-Z stops working, Undo is also grayed out in the Context Menu and can not be used.

3. CTRL-Z keeps working in other applications (for example PS open at the same time)

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Explorer ,
Sep 04, 2020 Sep 04, 2020

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Same issue here, latest version of Windows 10 is installed. Updated XD since the last time I worked on a file. Opened the file by double-clicking the file in Windows Explorer and started working in XD as usual.

 

Tried to use Ctrl+Z and no response. Right-click menu Undo was also grayed out. Thankfully restarting Adobe XD solved the issue this time. Condolences to those of you dealing with this for a prolonged time, I was about ready to lose it after only one occurrence. Such basic functionality breaking routinely for users is worrisome for those of us trying to make XD a regular part of our workflow. 

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New Here ,
Aug 23, 2020 Aug 23, 2020

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This problem has not been resolved for the last 4 years.
Wonderful.

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New Here ,
Sep 01, 2020 Sep 01, 2020

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This is frustating as I just experience this today of not being able to undo on Adobe XD. I did update via Creative Cloud yesterday and this happens. 

 

Any solution for this?

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New Here ,
Sep 03, 2020 Sep 03, 2020

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I've migrated to windows and this happened in my case, too! 2 separate pcs, latest windows 10 with all updates, just can't undo anything, and there's no way to remap the undo action. This makes XD virtually unusable, which drives me insane since it's my main UI prototyping tool for many years. Please escalate this issue with QA, It's blocking the entire functionality

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New Here ,
Sep 04, 2020 Sep 04, 2020

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I've noticed that this might have something to do with auto keyboard layout switcher app and windows settings, but didn't yet test it our https://answers.microsoft.com/en-us/windows/forum/all/ctrlz-not-working-in-any-application-windows-1...

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Community Beginner ,
Sep 04, 2020 Sep 04, 2020

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This issue is getting worse and worse. I recently updated XD to the newest version and it still there. After 10 minutes working on a job, the Undo function stops working. Don't know how to fix it anymore... Reopen the XD, the Windows, and nothing...

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Adobe Employee ,
Sep 04, 2020 Sep 04, 2020

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Hi Alan,

 

We're so sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/undo-or-ctrl-z-not-working-at-xd/m-p/9193689?page=4#M2772

 

If this doesn't help, please share a few more details like:

 

  1. The version of XD and the Windows OS build.
  2. When it happens again, please make a note of the time stamp and share the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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New Here ,
Sep 18, 2020 Sep 18, 2020

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【window】新版本xd经常性奔溃、时常无法使用撤销键和重做键,望解决。xd版本33.0.12.8

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New Here ,
Sep 18, 2020 Sep 18, 2020

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我的邮箱是1756306719@qq.com

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