Red Frames

[JujuFox]

After updating to the latest version and restarting my computer I am getting red frames all over my composition. I tried a render and the red frames showed up there too. Reloading footage hasn't helped. I've never even heard of this problem until today, and it looks like it used to be an issue in Premier, not After Effects.

I'm on Windows 10 and have never had an issue like this before the update today.

[JujuFox]

Check my screenshot. It's the highlighted file. It's not labeled as an xml file. It has no file extension, but you can open it in Wordpad.

[Yubis Smile Studio]

Hi leute! thx you very much MajesticIX22 you help me too much.    -( Red Frame )- Yubis Smile Studio

[toddprod75]

Adobe,

I am having this same issue.  I updated the preferences file and purged all memory, and I am still getting a random red frame here and there.

Please help!  I have been chasing this problem for over a while now.

[Szalam]

toddprod75 wrote:

I am having this same issue. I updated the preferences file and purged all memory, and I am still getting a random red frame here and there.

Does it happen if you transcode the footage to a production codec rather than using a file encoded with an H.264 variant?

[Yubis Smile Studio]

Hi Szalam

Hier hast du die lösung viel glück.

Red frame красные кадры After Effects 2015.3 - YouTube

I've been working with Tim from Adobe on this. We believe this is due to H264 hardware acceleration. I've been able to eliminate the red frames from adding a line of code to the After Effects Preferences to disable H264 hardware acceleration.

Steps to correct:

• Preferences > General in After Effects
• Click the Reveal Preferences in Explorer button
• Open the file: Adobe After Effects 13.8 MC Prefs in Dreamweaver (if you have it) or you can try Notepad though it's an XML file so the display will be off.
• Add the bolded line to your XML file so it looks like something below:

<?xml version="1.0" encoding="UTF-8"?><PremiereData Version="3">  <Preferences ObjectRef="1"/>  <Preferences ObjectID="1" ClassID="f06902ec-e637-4744-a586-c26202143e36" Version="30">  <Properties Version="1">  <Project.Prefs.Enableh264Acceleration>false</Project.Prefs.Enableh264Acceleration>  <TransmitEnabledKey>false</TransmitEnabledKey>  <BE.Prefs.DefaultSourceChannelMapping>3</BE.Prefs.DefaultSourceChannelMapping>  <BE.Prefs.Audio.MixdownType>3</BE.Prefs.Audio.MixdownType>  <BE.Prefs.ScratchDisks.FirstDVDEncodingFolder>SameAsProject</BE.Prefs.ScratchDisks.FirstD VDEncodingFolder>  <BE.Prefs.ScratchDisks.FirstAudioPreviewFolder>SameAsProject</BE.Prefs.ScratchDisks.First AudioPreviewFolder>  <BE.Prefs.ScratchDisks.FirstVideoPreviewFolder>SameAsProject</BE.Prefs.ScratchDisks.First VideoPreviewFolder>  <BE.Prefs.ScratchDisks.FirstAudioCaptureFolder>SameAsProject</BE.Prefs.ScratchDisks.First AudioCaptureFolder>  <BE.Prefs.ScratchDisks.FirstVideoCaptureFolder>SameAsProject</BE.Prefs.ScratchDisks.First VideoCaptureFolder>  </Properties>  </Preferences></PremiereData>

• Quit After Effects
• Open After Effects back up, the red frame is still there because of Media Cache. Purge all of your media/memory cache from the menu Edit > Purge
• Footage should blink/reload and red frame gone. Worked for me. Please report back if this fixes your issue or not. Good luck!

[toddprod75]

I did the Tim from Adobe fix.  It didn't work for me.

But is your YouTube video different?  The link is in Russian.  Any chance of an English version?

[Yubis Smile Studio]

Hi Szalam

Hier hast du die lösung viel glück.

I've been working with Tim from Adobe on this. We believe this is due to H264 hardware acceleration. I've been able to eliminate the red frames from adding a line of code to the After Effects Preferences to disable H264 hardware acceleration.

Steps to correct:

• Preferences > General in After Effects
• Click the Reveal Preferences in Explorer button
• Open the file: Adobe After Effects 13.8 MC Prefs in Dreamweaver (if you have it) or you can try Notepad though it's an XML file so the display will be off.
• Add the bolded line to your XML file so it looks like something below:
  

<?xml version="1.0" encoding="UTF-8"?><PremiereData Version="3">  <Preferences ObjectRef="1"/>  <Preferences ObjectID="1" ClassID="f06902ec-e637-4744-a586-c26202143e36" Version="30">  <Properties Version="1">  <Project.Prefs.Enableh264Acceleration>false</Project.Prefs.Enableh264Acceleration>  <TransmitEnabledKey>false</TransmitEnabledKey>  <BE.Prefs.DefaultSourceChannelMapping>3</BE.Prefs.DefaultSourceChannelMapping>  <BE.Prefs.Audio.MixdownType>3</BE.Prefs.Audio.MixdownType>  <BE.Prefs.ScratchDisks.FirstDVDEncodingFolder>SameAsProject</BE.Prefs.ScratchDisks.FirstD VDEncodingFolder>  <BE.Prefs.ScratchDisks.FirstAudioPreviewFolder>SameAsProject</BE.Prefs.ScratchDisks.First AudioPreviewFolder>  <BE.Prefs.ScratchDisks.FirstVideoPreviewFolder>SameAsProject</BE.Prefs.ScratchDisks.First VideoPreviewFolder>  <BE.Prefs.ScratchDisks.FirstAudioCaptureFolder>SameAsProject</BE.Prefs.ScratchDisks.First AudioCaptureFolder>  <BE.Prefs.ScratchDisks.FirstVideoCaptureFolder>SameAsProject</BE.Prefs.ScratchDisks.First VideoCaptureFolder>  </Properties>  </Preferences></PremiereData>

• Quit After Effects
• Open After Effects back up, the red frame is still there because of Media Cache. Purge all of your media/memory cache from the menu Edit > Purge
• Footage should blink/reload and red frame gone. Worked for me. Please report back if this fixes your issue or not. Good luck!

[Tim Kurkoski]

The After Effects team has a fix for this problem that we are currently testing.

Because this problem requires a specific hardware configuration (Windows computer with certain Intel HD graphics chipsets), we want to test the solution with a wider variety of computers. That is to say, we want your help to test the fix.

I will be inviting anyone who has posted on this forum thread to a private prerelease program. Expect an email later today, please check your spam filter if you do not receive it. You are not required to participate in the program. If you do choose to participate, you will be required to agree to a non-disclosure agreement to join the prerelease program. All information in this prerelease program is considered confidential. Do not distribute or discuss the content of this prerelease program with anyone outside the prerelease program.

For those who have not yet posted in this thread but are experiencing the problem and want to help test the fix, please post on this thread or send me a private message, and I will invite you to the prerelease program, too.

[toddprod75]

Did you send the invite email out?  I havent seen it yet.

Thank you.

Todd Stanton, Owner

Todd Productions, Inc.

www.toddprod.com

[Personal info removed by Mod]

(Sent from my iPhone)

[Tim Kurkoski]

Did you send the invite email out? I havent seen it yet.

I have re-sent the invite to you. Please check your spam filter if you haven't seen it.

[Malte Thiele]

I'm experiencing the red frame issue as well. My GPU is a GTX 780.

Can I get an invite?

[Tim Kurkoski]

Can I get an invite?

Yes. Check your inbox.

[MajesticIX22]

Hey Tim,

I've been using the prerelease software for two days now, no red frames. Has been working great for me. Thank you!

[cperls24]

Tim--- has there been a fix released yet for this?

I am also having this issue; would appreciated help in getting a fix.

[Tim Kurkoski · Accepted solution]

Yes! Sorry, I missed this thread when I was updating threads last night.

This issue is fixed in the After Effects CC 2015.3 (13.8.1) bug-fix update. This update, available now, can be installed using the Creative Cloud desktop application, or by choosing Help > Updates inside any Adobe application.

Please read the known issues section of that blog post; you may need to clear the caches before the fix is visible for footage you have previously imported.

[stevend83538424]

Hello,

I know this post is an old one but I am now encountering this red frame issue in Adobe Media Encoder 2017 (when rendering AE files to H.264) but only if I use my PCIe NVMe SSD as the cache drive.

I have applied the fix by Yubbis Smile Studio and it has resolved my issue, for the time being, thus allowing me to use my PCIe cache drive.

Does anybody have any idea why this is occurring?

I will appreciate your assistance.

Blessings,

Steven Dunn

[this-is-norman]

This is still an issue. I had the exact same problem today. Disabling the h264 Acceleration and clearing the complete Cache fixed the problem for me as well, but it took a LOT longer to render without the h264 acc and I don't really understand what seems to be the actual problem. I have rendered the exact same Project before without any issues so I can definitely say that the problem is not my source files / videos that I used. It has to be some kind of preview cache problems. Please fix this! Took me several hours to render my video properly which should have taken 20 to 30 minutes max!

[umairk50666547]

Thanks for your help. After following your instructions and editing the file. I am not getting any more red frames !! FIXED FINALLY!!!!

[fahrif6140]

its my stupid tricks but its really work, if that project from PR to AI, create new footage below the project have Red screen and boom the red its gone

[this-is-norman]

That is an interesting solution fahrif6140, but just to be sure how you did it, could you please post a screenshot of the trick? That would be cool   I haven't had this red frame error in a while now, but just in case it occurs again, it would be nice to have a quick solution or 'trick' to avoid it.