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vitorr69606547
vitorr69606547
Participant
March 17, 2021
Answered

Videos files NOT working in After Effects 2021

  • March 17, 2021
  • 2 replies
  • 1354 views

Since I updated to After Effects 2021 I've been having this issue where I import a video file to AE, but the file doesn't work. The audio works but the visual doesn't. All I can see is solid green (View image).

I thought this would be fixed with today's updated 18.0.1.. but it's still not working. This is really frustrating and is totally affecting my work process. Cause even though I re-installed AE 2020 to keep working Premiere is 2021 and some projects are not Dynamic Linking properly... so it is becoming very very frustrating.

Does anyone know how to fix this?

Cheers

Vitor

This topic has been closed for replies.
Correct answer Rameez_Khan

Hi Vitor,

 

Can you please follow the steps given in this thread and let us know if it helps?

https://community.adobe.com/t5/after-effects/imported-footage-is-green-in-the-preview/td-p/11901400

 

Thanks,

Rameez

2 replies

Rameez_Khan
Rameez_KhanCorrect answer
Legend
March 17, 2021

Hi Vitor,

 

Can you please follow the steps given in this thread and let us know if it helps?

https://community.adobe.com/t5/after-effects/imported-footage-is-green-in-the-preview/td-p/11901400

 

Thanks,

Rameez

    vitorr69606547
    vitorr69606547Author
    Participant
    March 17, 2021

    Thanks Rameez this worked!! 

    Cheers

     

      Rameez_Khan
      Rameez_Khan
      Legend
      March 19, 2021

      Glad to know it worked for you.

      John T Smith, thanks for helping Vitor and pointing them in the right direction.

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        March 17, 2021

        This is about Premiere Pro but may help

        Some things to do, and more information needed for someone to help...
        -Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/8789200
        -PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-question-on/td-p/3929027
        -Mac only https://community.adobe.com/t5/Premiere-Pro/FAQ-Basic-Troubleshooting-amp-Maintenance-for-Premiere-Pro-on/td-p/4788764

         

        Do not count on Windows to be fully up to date when it comes to device drivers
        Go to the vendor site to be sure you have an updated driver for your graphic adapter
        •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
        ••for Premiere Pro and MAYBE Premiere Elements use the STUDIO driver, not the GAMING driver
        •••such as (MAY not be the latest) https://www.nvidia.com/en-us/drivers/results/170344/
        •ATI Driver https://www.amd.com/en/support
        There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

          vitorr69606547
          vitorr69606547Author
          Participant
          March 17, 2021

          Thanks for your help John! I fixed with Rameez comments, BUT yours helped me to see my Graphics Card is getting old.. it doesn't even have Studio Driver for it... I'm gonna need a hardware upgrade soon 😞

           

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