Videos files NOT working in After Effects 2021

[vitorr69606547]

Since I updated to After Effects 2021 I've been having this issue where I import a video file to AE, but the file doesn't work. The audio works but the visual doesn't. All I can see is solid green (View image).

I thought this would be fixed with today's updated 18.0.1.. but it's still not working. This is really frustrating and is totally affecting my work process. Cause even though I re-installed AE 2020 to keep working Premiere is 2021 and some projects are not Dynamic Linking properly... so it is becoming very very frustrating.

Does anyone know how to fix this?

Cheers

Vitor

[John T Smith]

This is about Premiere Pro but may help

Some things to do, and more information needed for someone to help...
-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/87892...
-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-ques...
-Mac only https://community.adobe.com/t5/Premiere-Pro/FAQ-Basic-Troubleshooting-amp-Maintenance-for-Premiere-P...

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
••for Premiere Pro and MAYBE Premiere Elements use the STUDIO driver, not the GAMING driver
•••such as (MAY not be the latest) https://www.nvidia.com/en-us/drivers/results/170344/
•ATI Driver https://www.amd.com/en/support
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

[vitorr69606547]

Thanks for your help John! I fixed with Rameez comments, BUT yours helped me to see my Graphics Card is getting old.. it doesn't even have Studio Driver for it... I'm gonna need a hardware upgrade soon 😞

[Rameez_Khan · Accepted solution]

Hi Vitor,

Can you please follow the steps given in this thread and let us know if it helps?

https://community.adobe.com/t5/after-effects/imported-footage-is-green-in-the-preview/td-p/11901400

Thanks,

Rameez

[vitorr69606547]

Thanks Rameez this worked!! 

Cheers

[Rameez_Khan]

Glad to know it worked for you.

John T Smith, thanks for helping Vitor and pointing them in the right direction.