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f1days
f1days
Participant
February 12, 2020
Question

Marquee keyframe selection hangs

  • February 12, 2020
  • 14 replies
  • 7277 views

Recently I have started to have big problems group selecting keyframes in the timeline. When drawing a marquee to select a keyframe group over several layers the marquee hangs and freezes for 2-4 seconds mid selection.

 

Selecting keyframes has become a nightmare and workflow is hugely effected.

 

This issue is happening on multiple machines, imac, macbook and mac pro. It doesn't appear to happen on windows. 

 

It happens both using a wacom and with a mouse.

 

Any advice or solutions to this big would be really appreciated.

    This topic has been closed for replies.

    14 replies

    C
    crispe123
    Known Participant
    May 20, 2020

    I've so far not had this issue since updating to 17.1. Maybe it's a coincidence.

    The timeline is more sluggish, more in line with CC2019, but its better than having the marquee selection time out.

    alboardman
    alboardman
    Participant
    May 19, 2020

    This should not be marked as resolved. It's still very much a major issue. 

      Rameez_Khan
      Rameez_Khan
      Legend
      May 19, 2020

      Hi alboardman,

       

      I've unmarked the answer as correct. The reason for listing it as a correct answer is in my post above.

       

      -Rameez

      V
      Videogain
      Participating Frequently
      May 11, 2020

      Is there a way to have this issue not be marked solved? It is very much still a problem.

        O
        Ozzy Otter
        Known Participant
        May 12, 2020

        I agree, it is absolutely NOT solved. It seems to be the same issue addressed in the following threads:

         

        After Effects Lag Issue Selecting Multiple Keyframes on Different Layers macos Catalina 

         

        After Effects Hesitates When Dragging Clips Left and Right on Timeline 

         

        Problem is being seen on our iMac Pro 18 core, 128 GB RAM, 4 TB SSD, macos 10.13.6 High Sierra, Radeon Pro Vega 64 16GB, Dual Monitor setup with LG Ultrafine 5K 27" via TB3.

        Rameez_Khan
        Rameez_Khan
        Legend
        May 13, 2020

        Thanks for providing the links, Ozzy_Otter!

        We're actively investigating this bug. Did vinegarshots's Spotlight trick help you at all? 

         

        -Rameez

        V
        Videogain
        Participating Frequently
        May 7, 2020

        Ae log: https://drive.google.com/file/d/1QRUgXwTa6jOEFNo5au5hFfhFlTSnuEis/view?usp=sharing

        Sample process: https://drive.google.com/file/d/1djoLiWJqgYcdCppFzb-DoeRyKQDXETdF/view?usp=sharing

        Rameez_Khan
        Rameez_Khan
        Legend
        May 8, 2020

        Both links are for the sample process, Videogain

         

        -Rameez

        V
        Videogain
        Participating Frequently
        May 8, 2020

        Oops, fixed.

        V
        Videogain
        Participating Frequently
        May 6, 2020

        I fixed this exact bug for many weeks by putting a fan next to my iMac, blowing towards where the cpu is from the side. With the fan on, I didn't get any lag for a long time. Today it got really hot where I am, and suddenly the issue is back. I wonder...

        I will add the log info, really hope for this to be fixed.

        V
        vinegarshots
        Inspiring
        May 6, 2020

        I appear to have fixed this issue on my iMac Pro. I opened Activity Monitor and noticed that mds-stores process (Spotlight index) was using 100% cpu while this was occurring, and it would not stop running no matter what I tried. Also of note was that no indexing should have been taking place. I attempted to rebuild the Spotlight database twice with no result. Finally I manually excluded all drives from Spotlight, restarted, and added all drives back. mds-stores is now behaving, and more importantly, no more lag when selecting or moving layers around in AE. 

        V
        vinegarshots
        Inspiring
        April 20, 2020

        I've been having the exact same issue. Using iMac Pro. Also, whatever is happening also appears to affect dragging layers on the timeline... same freeze happens intermittently when I'm dragging layers left or right. 

        Rameez_Khan
        Rameez_Khan
        Legend
        April 20, 2020

        Can you share your files, vinegarshots?

        The instructions are in my post above.

         

        Thanks,

        Rameez

        V
        vinegarshots
        Inspiring
        April 20, 2020

        Hey Rameez --An even bigger bug: Some effects prevent projects from being loaded into Adobe Media Encoder. For example, if any of my layers have Linear Color Key applied, then the project won't load in Media Encoder. If I remove Linear Color Key, then the projects load as expected. I've also found this happening with certain 3rd party plugin effects as well (Optical Flares from VideoCopilot causes the same behavior). 

        J
        jamesm46355552
        Inspiring
        April 17, 2020

        I'm having this issue too. 

         

        Macbook pro 16" 2019 top spec: 

         

        64 GB 2667 MHz DDR4

        2.4 GHz 8-Core Intel Core i9

        AMD Radeon Pro 5500M 8 GB

        Intel UHD Graphics 630 1536 MB

         

        Only have AE & PP installed on the computer. No other apps apart from ones which come with the machine (and deleted most of those as well). 

         

        I use an apple mouse - I think it's a magic mouse 2, but doesn't matter as happens on the trackpad as well. Just checked and happening on my macbook pro 2017, 16GB, everything else top spec for the time.

        J
        jamesm46355552
        Inspiring
        April 17, 2020

        Let me know if you need my log files, or whether you have enough from other users

        Rameez_Khan
        Rameez_Khan
        Legend
        April 20, 2020

        Hi jamesm46355552,

         

        We need your files too, if that's possible.

         

        Thanks,

        Rameez

        Rameez_Khan
        Rameez_Khan
        Legend
        April 11, 2020

        Hi all,

         

        We are investigating the bug and need the following information from all of you to understand it better:

         

        a) Your After Effects log file

        1. In After Effects, choose Help > Enable Logging

        2. Restart After Effects and start working on your project as normal

        3. After you encounter the lag, send the log file to us. Choose Help > Reveal Logging File. You can share the log file with us via Creative Cloud Files, Google Drive, or any other file sharing service.

         

        b) Your Activity Monitor sample process

        1. Launch After Effects and open the project in which you're experiencing the problem

        2. Open Activity Monitor

        3. Type After Effects in the search box

        4. Select After Effects, click the Gear icon and choose Sample Process

        5. Immediately switch back to After Effects and try selecting all the keyframes, causing the stutter/hang as much as you can

        6. After about five seconds of that, switch back to the Activity Monitor to collect the sample process

        7. Save the sample process by clicking Save on the top-right corner of the sample window.

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

        Share both the files with us.

         

        Thanks,

        Rameez

         

        E
        ed_Basa
        Participant
        April 13, 2020

        Hello, Im having the same issue, and it sucks big time. I'll follow your instructions and comeback with the info files.

        Rameez_Khan
        Rameez_Khan
        Legend
        April 14, 2020

        Sorry to hear that you're having this issue, ed_Basa. 

        Waiting for your files.

         

        Thanks in advance.

        Rameez

          Marvel Feranti
          Marvel Feranti
          Inspiring
          April 9, 2020

          Same problem here, i can not work any more having this problem. The Marquee selection freezes and make layers stick to the mouse pointer, moving multiple layers at once when moving the mouse or wacom pen.

           

          MAC OS Catalina 10.15.4

          AE 17.0.5

          2,4 GHz 8-Core Intel Core i9

          Intel UHD Graphics 630 1536 MB

           

          Wacom Intuos touch 5 , Logitech Mouse

          Marvel Feranti
          Marvel Feranti
          Inspiring
          April 23, 2020

          Can you give us a name/adres to send Log files??

          Rameez_Khan
          Rameez_Khan
          Legend
          April 23, 2020

          Hi Marvel_Feranti,

           

          You can upload the files to Google Drive, Dropbox, or any file sharing service.

           

          Thanks,

          Rameez

          Rameez_Khan
          Rameez_Khan
          Legend
          April 6, 2020

          Hi all,

           

          Thanks for reporting!

          A bug has been filed for this issue and I'll be monitoring its progress. I'll update the post when I've more details.

           

          Best,

          Rameez

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