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jasoncollege24
Participant
November 7, 2017
Answered

"Installation file is damaged" when installing an AIR supported app

  • November 7, 2017
  • 9 replies
  • 131253 views

"Sorry an error has occurred.

The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author."

This is the message I get every time I try to install an AIR supported app.

In the log files, I see "Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="invalid package signature" errorID=5022]"

The app is a bit old (2012 i think). I have the latest version of Adobe AIR as of this writing (downloaded, and installed today), system time is correct, and the .air file is being run from my local hard drive.

Anything I can do short of setting my clock to an earlier date, or completely reinstalling Windows?

I see this as a common issue with many threads. The only work arounds/solutions I've seen don't seem to work, or involve changing my date, or reinstalling windows.

OS = Windows 10 Pro 64-bit on a high end gaming PC.

    This topic has been closed for replies.
    Correct answer ridhij4208356012135538

    Hi,

    This is a known issue. Could you change the date to any date before 30th Oct and try installing the app and see if it works for you? We are seeing some certificate issues with older apps.

    Thanks!

    9 replies

    U
    Uxama5FC9
    Participant
    April 28, 2021

    Installation file is damaged" when installing an AIR supported app

    D
    DancingFae310
    Participant
    December 17, 2019

    Can you explain how to change the date on a Mac? I tried clicking on the date in Finder and it won't let me do it.

    P
    PippoApps
    Inspiring
    November 11, 2019

    The problem to me is that I included in the .air file a video which is 330Mb, and installation fails.

    Without a large file .air installs correctly.

    No events log in Windows.

    S
    shoaibt1217993
    Participant
    October 30, 2018

    dear this is the link of app to repair the installer it is worth of 0.53mb  download it from link link

    https://www32.zippyshare.com/v/bCmNEVPy/file.html

    J
    janineharrison
    Participating Frequently
    February 17, 2018

    I am having the same problem on Windows 10, same message from Adobe Air, not computer literate, how do I get these programmes to work, have a lot of them

    B
    barbarad19354805
    Participating Frequently
    February 18, 2018

    I don't know if it will work for you but I have now successfully installed Docraft digital designer program.

    I went to the program website once again in desperation as like you I have quite a few discs that only work with this and I noticed that the adobe air download button had been removed and I had a message informing me that Adobe air 1.3.1 was in use, to cut it short I tried to download the designer program as before and success at last.

    I am a very happy lady now also my friend who has been able to also download hers, (she uses Windows 10) we are late 70's/80-year-olds with only a little knowledge of computers.

    Hopefully, if you try again you may also have success, good luck.

    J
    janineharrison
    Participating Frequently
    February 18, 2018

    Hi

    Thank you for this, are you on a MAC or another type of pc, I have just tried again to install and no joy will call Docraft tomorrow.

    regards

    Janine

    -

    Original Message----

    V
    vaibhavsha276
    Participant
    February 8, 2018

    Could  someone tell me why 30 Oct 2017? How adobe decided this date?

    Thank you in advance

    V
    vaibhavsha276
    Participant
    February 7, 2018

    Why adobe says date before 30th Oct 2017 , Could someone let me know this?

    Thanks in Advance

    V
    vaibhavsha276
    Participant
    February 6, 2018
    1. if you are not getting popup to auto-update the AdobeAIRIInstaller then first update the windows registry How do I disable auto-update of AIR?  UpdateDisabled  to 0 and restart the system.
    2. Run as administrator and click on AdobeAIRInstaller.exe  this will open  a pop up window to update if your version let's assume X is older than 18.0.0.144 then first it will  migrate you to X to 18.0.0.144 .
    3. Repeat the step 2 to upgrade  18.0.0.144 to 28.0.0.127
    4. Now install your application your application should install successfully.
    B
    barbarad19354805
    Participating Frequently
    February 6, 2018

    Please can you tell me will this help two 'older' ladies (75 & 80) who have very little computer experience in working with/updating software to re-install the Docraft Digital designer program that requires Adobe air to installed first but we keep receiving the message telling us that the Adobe air installation file is damaged and we need to contact the installation author whoever that is!!!!!

    We have been happily using the digital designer program for our hobby of cardmaking before on our Windows laptops but since the end of last year, we are unable to download the program anymore (we have both updated our laptops to Windows 10 & a MacBook) due to not being able to install Adobe air.

    Has anyone actually managed to contact Adobe as we can't find out how to speak to them regarding this problem? We see different replies trying to help others but as we are not experts we are unsure about trying any of the suggestions.

    Please somebody from Adobe if you are reading this please help us.

    Thanking you in anticipation. 

    V
    vaibhavsha276
    Participant
    February 7, 2018

    I think you can download  latest adobe from Adobe - Adobe AIR  This will download the later Adobe air. You can install  this.

    You can check in windows  control panel and "program and feature" it should display new adobe air which should

    28.0.0.127.

    Once Adobe Air is installed, you should be able to install digital designer program successfully.

    ridhij4208356012135538
    Adobe Employee
    ridhij4208356012135538Correct answer
    Adobe Employee
    November 8, 2017

    Hi,

    This is a known issue. Could you change the date to any date before 30th Oct and try installing the app and see if it works for you? We are seeing some certificate issues with older apps.

    Thanks!

    J
    jasoncollege24Author
    Participant
    November 8, 2017

    It worked to allow me to install the app, but I was trying NOT to have to do that! This is a horrible workaround, because changing the date to an incorrect date can cause problems, including, but not limited to system crashes.

    If you're seeing these certificate issues, then it sounds like an update to Adobe AIR is likely the culprit. Hope you get it sorted soon.

    ridhij4208356012135538
    Adobe Employee
    ridhij4208356012135538
    Adobe Employee
    November 8, 2017

    It is not related to Adobe AIR update. It is related to the certificates with which these apps have been packaged. You will have to repackage the app with a newer certificate.

    Thanks!

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