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bethwilson
New Participant
October 21, 2019
Question

Adobe Air error message - macOSX Catalina

  • October 21, 2019
  • 14 replies
  • 91724 views

I keep getting an error message aboutAdobe Air when I open an application (Traffic) that requires Adobe Air. The error message is: “Adobe AIR.framework” is damaged and can’t be opened.

 

This has begun since I updated to macOSX Catalina.

 

Why is this, and will an update be released to fix this?

 

      This topic has been closed for replies.

      14 replies

      A
      Ann Marie5FC2
      New Participant
      December 9, 2020

      I just updated to Big Sur and am getting that error message. Will the code provided work? 

      J
      Jamesey2001
      Inspiring
      December 9, 2020

      I have not tried it as I'm not using big sur, but the principle is the same so give it a try and report back your success. 

      IsaMar
      IsaMar
      New Participant
      October 23, 2020

      Maybe try:

      You can open an app that isn’t allowed to open by manually overriding the settings in Security & Privacy preferences.

      1. In the Finder

         

         

        on your Mac, locate the app you want to open.

        Most apps can be found in the Applications folder.

      2. Control-click the app icon, then choose Open from the shortcut menu.

      3. Click Open.

        The app is saved as an exception to your security settings, and you can open it in the future by double-clicking it, just as you can any authorized app.

      A
      Andrew5FAA
      New Participant
      November 19, 2020

      Hi all

       

      I am having the same issue as many others here - compounded by the fact I am a new Mac user.  Desperately trying to access NHS rostering service for my staff, but unable to instal AIR correctly.  Having followed the instructions on here I am seeing this in the Terminal:

      drwxr-xr-x   5 root  wheel   160 19 Nov 12:43 .

      drwxr-xr-x  64 root  wheel  2048 19 Nov 10:04 ..

      drwxrwxr-x   5 root  wheel   160 19 Nov 12:43 Adobe AIR.framework

      drwxr-xr-x   5 root  wheel   160 24 Oct  2019 PluginManager.framework

      lrwxr-xr-x@  1 root  wheel    50  1 Jan  2020 iTunesLibrary.framework -> /System/Library/Frameworks/iTunesLibrary.framework

      andrewlouise@Andrews-MacBook-Pro Frameworks % 

       

      It also will not allow me to uninstal as that file is damaged.

       

      If anyone could please help - I am getting desperate.

       

      J
      Jamesey2001
      Inspiring
      November 19, 2020

      If you followed the terminal commands from my earlier post you should be OK.

      I have included them again below.

      If you try them again and have no luck then post the entire terminal session contents here and we can attempt to help you further.

       

      1. Open Terminal and enter this command ( just copy and paste it into the terminal from here )

      cd /Library/Frameworks

       

      2. Next enter this command ( copy and paste into terminal )

      sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

       

      3. Finally use this command to check if the command in step 2 worked. ( or just try running your app or install your air package again )

      ls -l@ ./Adobe\ AIR.framework/

       

      M
      moonshot66
      New Participant
      October 8, 2020

      cd /Library/Frameworks && sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

        R
        roochi0D44
        New Participant
        October 18, 2020

        Thank u ♥

        D
        defaultvsseuylthnon
        New Participant
        September 17, 2020

        You're a lifesaver. Adding the codes through the TERMINAL worked just fine. 

        Now, I'm able to use Pass Classic with Catalina. AWESOME!!!

         

        SEE BELOW:

         

        After Installing Adobe Air...

        These few lines in the terminal will get you out of trouble

        cd /Library/Frameworks
sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

        Then use:

        ls -l@ ./Adobe\ AIR.framework/

        to check the framework is no longer quarantined

          C
          craigs266892
          New Participant
          September 10, 2020

          Catalina has wreaked havoc on my MacBook Pro since install. Wish I had never installed it.

          L
          laurie1979
          New Participant
          June 24, 2020

          Hi, my trusted software i rely on needs Adobe Air and no longer opens with Catalina. I'm not overly techy and see a lot of info flying about. Could someone direct me towards the easiest way to follow with as limited risk as possible??

          Many thanks.

          Michael J. Acosta
          Michael J. Acosta
          New Participant
          April 2, 2020

          Just open a Terminal (Applications>Utilities>Terminal) and paste the following:

           

          sudo xattr -r -d com.apple.quarantine /Library/Frameworks/Adobe\ AIR.framework/

           

           

          That's it! Enjoy!

          We have an Elvis app that requires Air and needed to have it running. 

          A
          Anonymous
          February 9, 2020

           I have follwed the commands and I am still getting this message. My Macbook is operating on macOS Catalina 10.15.3 operating system.

          J
          Jamesey2001
          Inspiring
          March 30, 2020

          Hi, could you post a full transcript of your terminal session so we can see what happened? 

          L
          liamo78220949
          New Participant
          March 31, 2020

          Last login: Tue Mar 31 09:48:11 on ttys000

           

          The default interactive shell is now zsh.

          To update your account to use zsh, please run `chsh -s /bin/zsh`.

          For more details, please visit https://support.apple.com/kb/HT208050.

          MBP-de-Liam:~ shashubitch$ cd /Library/Frameworks

          MBP-de-Liam:Frameworks shashubitch$ sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

          Password:

          MBP-de-Liam:Frameworks shashubitch$ ls -l@ ./Adobe\ AIR.framework/

          total 0

          lrwxr-xr-x@ 1 root  wheel   26 18 avr  2019 Adobe AIR -> Versions/Current/Adobe AIR

          com.apple.FinderInfo 32 

          com.apple.quarantine 57 

          lrwxr-xr-x@ 1 root  wheel   26 18 avr  2019 Resources -> Versions/Current/Resources

          com.apple.FinderInfo 32 

          com.apple.quarantine 57 

          drwxr-xr-x  4 root  wheel  128 18 avr  2019 Versions

          MBP-de-Liam:Frameworks shashubitch$ 

           

           

          I don't really understand what all of that mean but in the end is that it still says "adobe is damaged ...." Thanks for your precious help !

          L
          LocoSoco
          New Participant
          November 21, 2019

          Found this link that solved the issue for me - for at least getting an application to open that required AIR.

           

          https://support.trainerroad.com/hc/en-us/articles/360034878072-How-to-Use-the-Workout-Creator-on-macOS-Catalina

            KramSurfer2
            KramSurfer2
            Inspiring
            November 21, 2019

            Wow, thanks!  That's a lot of steps for an end-user, but at least it's doable.

              J
              Jamesey2001
              Inspiring
              November 21, 2019

              These few lines in the terminal will get you out of trouble

              cd /Library/Frameworks
sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

              Then use:

              ls -l@ ./Adobe\ AIR.framework/

              to check the framework is no longer quarantined

                A
                Anonymous
                November 28, 2019

                Hi James, We are also running MacOS Catalina 10.15.1 with a few Adobe AIR Apps and your lines of code above worked a treat! Thank you very much! - Hooty Creative

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