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Bridge hangs / crashes on PDF's

Community Beginner ,
May 10, 2021 May 10, 2021

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The update causes problems with folders (indexing) containing PDF's.

It seems that Bridge is not capable of indexing the folders. When opening a folder (containing these PDF's) it seems to take hours to create the previews but nothing happens, even after hours.

I have to force quit the application but when I give it a new try, it opens the same folder and hangs again.

I have to start up renewing preferences (and then get the old preferences again) and then it works.

Untill I open a folder containing PDF's 😞

 

Hopefully there will be an update off the update soon!

Cheers, Peter

 

MacOs Mojave 10.14.6

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Crash or freeze

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Community Expert ,
May 10, 2021 May 10, 2021

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Hello!

 

what's the size of these PDFs and what's your pc ram? Can they interfere with the speed?

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Community Beginner ,
May 11, 2021 May 11, 2021

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Hi Floramc!

Thx for looking into this.

I have a macpro (old machine but containing new hardware) with 16 Gb RAM. The crash-causing folder consists of 35 files average 2 or 3 mb per PDF. One of 4 mb.

So I would think that it is not a hardware problem....

 

Cheers, Peter

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People's Champ ,
May 11, 2021 May 11, 2021

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Can you try opening and resaving those files in Acrobat?

Then check them again.

 

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Community Beginner ,
May 11, 2021 May 11, 2021

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Thx for the tip!

Executed but crashing again. (I only encountered a small font problem in one of the files)

😕

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Community Expert ,
May 11, 2021 May 11, 2021

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Hi back!

 

You are right, it should not be a hardware problem, and the files are not big enough to cause crashes. Have you tried purging cashes? The option is in Preferences and then caches management.

 

 

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Community Beginner ,
May 11, 2021 May 11, 2021

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Ah yes. I tried all the possible solutions I read here. (Three at startup: cache, prefs and workspaces). And also the one you suggest.

I even uninstalled Bridge and reinstalled, but the problem stays.

😕

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People's Champ ,
May 11, 2021 May 11, 2021

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Have you tried opening each pdf file in acrobat and re-saving them.

You could have a corrupt pdf file.

If nothing else stick one file in the folder at time and try accessing the folder.

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Community Beginner ,
May 11, 2021 May 11, 2021

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Answer is above. It didn't work...

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Community Beginner ,
May 18, 2021 May 18, 2021

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Just to be clear: the correct answer hasn't been given yet. The problem persists, NOT solved!

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Community Expert ,
May 19, 2021 May 19, 2021

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Does this happen if you index a folder with just one pdf? And where are these files stored, locally or on a network, etc?

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Community Beginner ,
May 19, 2021 May 19, 2021

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Thanks for your questions:

As I said it happens with a folder of 35 pdf's and these files are stored on an internal HD.

......

cheers, Peter

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Community Expert ,
May 19, 2021 May 19, 2021

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Does it happen with just one pdf?

 

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Community Beginner ,
May 19, 2021 May 19, 2021

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No, it doesn't. 

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Community Expert ,
May 19, 2021 May 19, 2021

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Ok I would try the halves rule, try it with half the files, see which half causes problems, keep eliminating half until you isolate the one or more that cause a crash.

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Community Beginner ,
May 20, 2021 May 20, 2021

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Halves rule executed but without a good result.

I also moved every PDF, one by one, to a new folder (in the finder) while having Bridge opened with the new folder. I could see that there was a preview generated fot each new moved PDF. After having done that for the whole bunch everything looks okay. When moving this new folder to a new place and opening it in Bridge, there's a crash again. Als closing Bridge, with the new folder working, and restarting, opening the new folder, results in a crash...

 

😕 Peter

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Community Expert ,
May 20, 2021 May 20, 2021

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Ok maybe post a crash report. Otherwise, its gonna have to be Adobe that figures this out.

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People's Champ ,
May 21, 2021 May 21, 2021

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Have you checked to see if the folder permissions changed when you moved the folder to a different location?

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Community Beginner ,
May 26, 2021 May 26, 2021

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No change at all! Permissions are okay.

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