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A
aperezy
Known Participant
November 9, 2022
Question

Bridge Workflow Problem Writing Files to an External Drive, Version 13.0

  • November 9, 2022
  • 3 replies
  • 2353 views

I installed the latest Bridge 13.0.0.562, and my Workflow is not working when writing and renaming files to an external USB-C SSD.

 

I reverted BRIDGE to the previous version, 12.0.3, and everything works fine. Thus it is a 13.0.562 problem,.

 

I reported the problem to tech support, and I am hoping we can get a solution soon. The WORKFLOW facility is, for me, the most essential feature in my culling photos.

 

Thanks, 

Alfredo

This topic has been closed for replies.

3 replies

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
March 7, 2023

Hi all,

 

We're happy to announce the release of Adobe Bridge Beta (13.0.3.686). This update includes the fix for this issue. To see the list of all fixed issues in this Beta release, click here

 

Please update or install Bridge Beta via the Creative Cloud Desktop app.

 

Steps to install/update

 

Install: Go to the Creative Cloud desktop app and select Beta apps in the left sidebar of the Apps panel. Then select install for your beta app.

 

Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel and Check for updates. Then click update for your beta app.

 

Let us know if this Beta release resolves the problem for those affected, and share your feedback.

 

Thanks,

Mohit

A
aperezyAuthor
Known Participant
November 28, 2022

I just installed bridge version 13.0.1, following the suggestions from Adobe (just released), and now I am getting an error message that the files cannot be copied. Now I realize that this happens only for my photos in Sony raw format (ARW); if I change to file format to another non-SONY, it works. This is still a problem for me because I used Sony raw format in my workflow. Please see the screen attached to this post.

 

Thanks, and I hope Adobe can get to a solution soon

 

P
Community Manager
pankajg6675616Community Manager
Community Manager
January 13, 2023

Hi aperezy,

Thank you for reporting the issue to us. We’ve added this to our engineering issue pipeline.

 

Regards,
Bridge Team

A
aperezyAuthor
Known Participant
January 23, 2023

I just updated to the newly released Bridge 13.0.2, and I was hoping the problem was addressed, BUT NOPE the problem persists. This is frustrating; from my point of view, this is a CRITICAL issue because it impedes some users, like me, from using the workflow. I am still using the old 12.0.4, but Adobe is not responding to my inquiries; I sent all the evidence for them to reproduce and solve the issue. I just tested PhotoMechanics, and If this does not work in one month I will consider making the switch. I hope I can get an answer soon.

 

Regards,

Alfredo

gary_sc
gary_sc
Community Expert
November 9, 2022

Hi, @aperezy 

 

It sounds like you need to update your Security and Privacy settings for the new Bridge. For example here are my settings for Bridge 2021, 2022, & 2023. If I didn't have these setting for 2023, I could do it in the previous two years but not this years version. 

 

Here's how to update things for 2023:

 

Go to your System Preferences and select Security and Privacy (found in the top section). Now click on the Privacy setting (last tab). Now click on the lock on the bottom left and provide your Administrator code. Now select the Full Disk Access option and click on the "+" symbol. This will bring up the standard Mac Open window and let you add any application you want or need to have full access. Look for Bridge, select it; it will now appear in that window, and make sure it's checked. Next, go to the Files and Folders option and do the same thing as above (although there's nothing to check, just add. Close everything down and see if that makes it all work.

Please let me know

[Note: these images are from an older OS, the process is the same.]

 

 

 

 

Close everything up and you should be good to go.

    A
    aperezyAuthor
    Known Participant
    November 10, 2022

    Gary,

     

    Thanks, but unfortunately, that does not fix the issue. I tried this before with no success. Remember, I am running Ventura on a Macbook M1. Here are my Security and Privacy settings. The setting interface changed in Ventura, but the same settings remain.

     

    Thanks, and let me know if you have other comments or ideas, much appreciated

     

     

     

    A
    aperezyAuthor
    Known Participant
    November 10, 2022

    Gary,

     

    By the way, I tried resetting preference, purging photos from the cache, creating two separate workflow processes, and adjusting security as you indicated, and nothing seems to work.

     

    Thanks for your help

    Alfredo

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