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michaelp62304749
michaelp62304749
Participant
February 11, 2023
Answered

Error running the Bridge Photo downloader - no device found

  • February 11, 2023
  • 4 replies
  • 1211 views

I am seeing within the App: “Get Photos from: <None Detected>. and “No Device Found”.

It previously worked reliably in 2022.

Now when I attach an SD card reader to my Macbook Pro, 15-inch, 2019, the Photo Downloader app immediately opens, but it fails to recognise the device.

Following this error:-

I have tried alternative card readers.

I have re-installed the latest version of Bridge (vers 13.0.2.636). and I also tried an earlier version.

I have rebooted the MACbook and reset the NVRAM running on the latest macOS Ventura 13.2

If I run the same Photo Downloader version on my older MacBook Pro which now only works on the Monterey Operating System, the App works correctly, recognising the same SD card.

Does anyone have any ideas about what corrects this problem?

 

This topic has been closed for replies.
Correct answer michaelp62304749

The latest Beta Version of Bridge V 13.0.3.686 noew solves this problem

4 replies

michaelp62304749
michaelp62304749AuthorCorrect answer
Participant
March 12, 2023

The latest Beta Version of Bridge V 13.0.3.686 noew solves this problem

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
March 7, 2023

Hi all,

 

We're happy to announce the release of Adobe Bridge Beta (13.0.3.686). This update includes the fix for this issue. To see the list of all fixed issues in this Beta release, click here

 

Please update or install Bridge Beta via the Creative Cloud Desktop app.

 

Steps to install/update

 

Install: Go to the Creative Cloud desktop app and select Beta apps in the left sidebar of the Apps panel. Then select install for your beta app.

 

Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel and Check for updates. Then click update for your beta app.

 

Let us know if this Beta release resolves the problem for those affected, and share your feedback.

 

Thanks,

Mohit

S
stevend7682836
Participant
March 11, 2023

Yes! That worked. Thank You, thank you, thank you!

P
Community Manager
pankajg6675616Community Manager
Community Manager
February 17, 2023

Hi,

Thanks for your feedback.

We are aware of this issue and working on it.

Here is a help link for a workaround.

https://helpx.adobe.com/bridge/kb/bridge-and-macos-ventura.html

 

Thanks,

Bridge Team

kevin_todora
kevin_todora
Known Participant
February 12, 2023

I don't have an answer but wanted to add that I am having same issue as you. I have started to use lightroom or drag files manually from cards rather than use Bridge Photo Downloader. 

-Kevin Todora
S
stevend7682836
Participant
February 15, 2023

I am also having the same issue. It started as soon as I installed the latest update from Apple (13.2.1).

S
stevend7682836
Participant
February 15, 2023

A little more info. I am using a compact flash card inserted into a card reader attached to a dock. I tried connecting the card reader directly to a thunderbolt port on my Mac Studio. The result was the same. Interestingly, Adobe Bridge does see the card reader and card and it appears in the folder tree. I can import the photos using the "Import from Device" option but it refuses to allow the "Get photos from camera" option. Using "Import from device" is less satisfactory because you have to replace the meta data with a custom template and then rename the photos once they have tramsferred. Using "Get photos from camera" did that with one step. 

I also tried connecting my Canon 5D MK III to the Mac Studio and Bridge did allow me to select the camera. Howeever,  it only showed two of the 76 images on the compact flash card. Weird.

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