Problems with photo downloader Bridge 2023

Forum|Forum|3 years ago
November 8, 2022
5 replies
4303 views

Two problems with updated Bridge on Mac with Ventura OS: Bridge does not recognize my iPhone 13; and Bridge will not let me select photos to download from my camera -- I go to Advanced Settings, but the Select button is grayed out. When I try to cancel, that button is grayed out too. (I did not have these problems on an older Mac with 2020 versions of Bridge and Photoshop).

Import and export

This topic has been closed for replies.

Mohit Goyal

Community Manager

Hi all,

We're happy to announce the release of Adobe Bridge Beta (13.0.3.686). This update includes the fix for this issue. To see the list of all fixed issues in this Beta release, click here

Please update or install Bridge Beta via the Creative Cloud Desktop app.

Steps to install/update

Install: Go to the Creative Cloud desktop app and select Beta apps in the left sidebar of the Apps panel. Then select install for your beta app.

Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel and Check for updates. Then click update for your beta app.

Let us know if this Beta release resolves the problem for those affected, and share your feedback.

Thanks,

Mohit

G

Gill CreekAuthor

Participating Frequently

Unfortunately, the beta version did not help. The photo downloader will
show the images on my iPhone or camera's memory card, but when I click "get
media", the button grays out and nothing happens. I get the same result
whether I select only a few images to download or the whole memory card.
Clicking on "Standard Dialog" also causes that button to gray out.
I have a MacBook Pro with an M1 chip.
Joanne Levine

mrstomcat

Participant

I have the same problem. Very frustrating

S

svendoms

Participant

I have a similar issue.

Photo Downloader just won't start.

On a Macbook pro m2 pro OS13.2

L

leecamilleri

Participant

Same just got the m2 Mac and photo downloaded when clicked nothing happens, any one managed to get this working yet

P

pankajg6675616

Community Manager

Hi Gill,

Thanks for your feedback.
Could you please share the following details about the issue:

Share the screenshot
are you able to see the files in Bridge without using Photo downloader

Thanks,

Bridge Team

W

warrenand

Participating Frequently

It seems that many of the menues are discontinued on the older OS iMacs. I'm also running PS2023 on my newer IMac with the latest OS and am able to export from NEF to Jpeg.

juhar31234275

Participating Frequently

Now I managed to get the photos, but only after going to Photo Downloader's Advanced Import Settings, and even there only after refreshing the "Selected Photos" window.

Maybe not quite how this should work – and have worked up until now. I already bought a new memory card because I tought the old card was kaputt!