P: Lightroom mobile 10.5.4 crashes when opening video on Pixel 10 Pro & XL

[Moose204]

Hello,

Wondering if anyone else encountered this bug: When opening a video from Lr on my phone, it loads for a few seconds, black screens and crashes the app. Pictures are fine, editing pictures is fine, just videos. Any suggestions would be great.

I am using a Google Pixel 10 Pro XL. 

Thank you.

[Srishti Bali]

Hi @Moose204,

Thanks for reporting this! To help us look into the crash, could you share a few more details:

• Which version of Lightroom Mobile are you using?

• Your Android OS version on the Pixel 10 Pro XL.

• The format/codec of the video file you’re trying to open (e.g., MP4, MOV, HEVC).

• Approximately how large are the video files that cause the crash?

• Does the crash happen with all videos or only certain ones?

This info will help us test and figure out whether it’s a compatibility issue or a possible bug.

Regards,

Srishti

[Moose204]

Lr Version 10.5.3

Android OS Version 16

Both MP4 and MOV have crashed. I don't have any other formats to test.

Smallest I have is 20mb and largest I have is 100mb videos. 

It is every video. They are old videos, so I just uploaded one that I made specifically to test the crash and it also crashes. 

Let me know what else you need. Thank you!

[defaultwzkp6hc4okf9]

I'm having the same problem on a Pixel 10 Pro. I just upgraded from a Pixel 6 where videos in Lightroom were working fine. But now on the Pixel 10 opening any video file causes the app to crash.

[CaleDeRoo]

I'm also having the same problem with my Pixel 10 Pro.  Can confirm everything else other have said, and I'll also include videos take with my Pixel 10, whereas I never had any issue with my Asus Zenfone 10

[CaleDeRoo]

https://photos.app.goo.gl/7yuujBGYr2KaydHc6 

[Sameer K]

Hey All! Thanks for raising this. Have you all migrated using a backup from an older device?

This may be totally unrelated, but I found a recent conversation in Google Community where users who've carried over older backups reported crash issues: https://adobe.ly/3Kq7GLH;

For now, we'll need the diagnostic log to review this further. Please follow these steps: 

1—In Lightroom, click the Menu button (3 horizontal lines) in the top left.

2—Tap and hold the grey LR icon next to your name to reveal the Send Feedback option.

3—Click on the 'Send Feedback' & wait for the diagnostic logs to finish compiling. 

4—Once the logs are generated, email them to 'Lrm-android-diagnostics@adobe.com'. 

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

[CaleDeRoo]

Hi Sameer, my issue is with videos taken with my Pixel 10 Pro

[CaleDeRoo]

I've already uninstalled the app as well, hence why my library in the link only shows one item

[Sameer K]

I understand. Please share the logs as requested and it'll help if you could include a sample video to share with us here, or via direct message on my profile. 

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

[CaleDeRoo]

@Sameer K logs and a screen recorded video have been emailed. 

Thanks!

[Sameer K]

Thanks for sharing the logs. I've shared them with the team for review. 

Sameer K
(Type '@' and type my name to mention me when you reply)

[ashley_0197]

Curious any updates on this. I just got a pixel 10 and went to work on my videos and am experiencing same thing. 

[JS_learning]

Curious if anyone found a fix to this. I'm experiencing the same issue as of today. Photo editing is fine, just the videos. 

[JS_learning]

Hi, I am having trouble with editing videos on Lightroom mobile. The app just crashes as soon as I open the video on Lightroom without a crash report. The app crash message disappears quickly. I see there has been no answer even on other subs. I just switched to paid version today to be able to edit videos and it already has been an infuriating experience. 

Can someone please help me?

[defaulttmyhpq6fiqo4]

Same here. Adobe fix this issue. I can't believe I'm paying so much money for an app that can't handle one of the most popular present brands of phones. 

[JS_learning]

Seriously. I had the similar thoughts. I understand that bugs exist and this is a fairly new phone with all the latest tech. Why hasn't been fixed already. 

[??????_????5434]

I have exactly the same issue,pixel 10 pro

[JS_learning]

A heard back from LR support team. They are working on a solution to that. They have acknowledged that this issue is with pixel 10 users. Just press upvote in the original post and follow it until the "unresolved" turns into "resolved or fixed"

[Franz Jerome_Delos Re7423]

Same issue here. App crashes when editing video. Pixel 10 Pro XL user 

[Abdul-Aziz_Munj9848]

same issues here, trying to edit a small video on LR mobile (Google Pixel 10 Pro), app keeps crashing. No issues with photo editing. Vv frurstrating to use for a paid app. 

[ashley_0197]

Update just came out and it's fixed on my phone! 

[JS_learning]

I'm gonna try it

 The status still says "unresolved". Let's see.

[Franz Jerome_Delos Re7423]

@ashley_0197 what version are you using? 10.5.4 is still on Playstore.

[JS_learning]

Same. No new update as of now. Still unresolved. Waiting for the update. 

[JS_learning]

 just received update to LR 11.0.0 and I confirm that I can now open videos and edit them on Pixel 10 pro XL without app crashing. Hope others have received this update as well.