P: Premiere Pro 24 Video Preview Glitch

[maxp45543188]

This is happening on all of my premiere pro projects. Started when I updated to Premiere 2024. When I look at a video in either source or the timeline, it glitches (see photo). I haven't found anyway to view my footage. The only way to see the real video is by playing the video. This makes it impossible to color correct or colorgrade footage. Please help fix this, it basically is preventing me from editing. 

Premiere Pro 24.3

2019 MacBook MacOS Sonoma 14.4.1

[R Neil Haugen]

That looks like a GPU driver issue. Change drivers.

[maxp45543188]

Sorry I'm not very tech savy, how do I do that?

[maxp45543188]

Everything is up to date, both Adobe and my Mac. Premiere is unusable for me until this gets fixed...

[MyerPj]

Try resetting the cache. Hold down shift when you start pp, then choose from the dialog.

[R Neil Haugen]

This isn't something being experienced by others, indicating it is probably something with your machine. Have you set the project acceleration to software only? If that fixes this, then it is a GPU issue.

[Matt355060660208]

Please help: I was editing a project with footage from ARRI AlexaMini LF MXF files. They are not transcoded but just brought in as is. The project worked fine for two days and then randomly the the two viewer windows would show black and white noise anytime the player was stopped or paused. If I scrub through the footage it shows fine but the moment it stops it shows the noise.

I changed the project render settings to software only and it fixed it but now the rendering and exporting takes FOREVER and performance is incredibly slow. I would much rather use the GPU-accelerated render settings but not sure why that noise just showed up or what I can do to fix it?

My specs are - Mac OS Sonoma 2.4 GHz 8-Core Intel Core i9

Graphics - AMD Radeon Pro 5500M 4 GB
Intel UHD Graphics 630 1536 MB

Memory - 64 GB 2667 MHz DDR4

[R Neil Haugen]

Look for other posts about monitor issues on Macs, as there have been a few here.

[Matt355060660208]

This isn't a monitor issue that I know of. Playing the footage on other apps and on multiple monitors connected to my mac do not produce the same results. It's only within premiere pro windows.

[R Neil Haugen]

As noted, check the forum. There's been other identical posts.

[Pedro Deltell Colomer]

[R Neil Haugen]

There are a number of posts I think all from Mac users about this type of thing on the forum recently. So look around a bit.

[Pedro Deltell Colomer]

ok, thanks

[Nick Mays]

This is happening to me too!!! I have the same laptop and updates as you. It will also export like that too. Sometimes it works sometimes it doesnt. Did you find a fix for this? 

[Nick Mays]

This is happening to me as well. Same laptop and same verison premeire as maxp

[R Neil Haugen]

Are you also on Sonoma? As there are also problems with ProRes with Alpha channels not working on both Resolve and Premiere. On units running Sonoma.

[Grant22069765aq46]

Did you get this resolved in the end? I have a colleague suffering with the same issues

[Mariana301932735yrg]

Hi. This morning when I opened Premiere, this white screen was showing in my source monitor. When I play the timeline or any clip it is normal, but when I pause it it goes to white again. I upgraded to the last version (24.4) and the problem is still there. Does anyone know why is that? I'm using a Macbook Pro 2019 16'' i7 16GB with Sonoma 14.4.1

[Carlos Ziade]

what if you try to lower the playback res in program monitor?

did you try to reset the preferences?

did you try to switch renderers from project settings?

[Mariana301932735yrg]

It worked changing to software encoding. Do you know why is that? I'm having a similar issue when I create proxies in Media Encoder. Thank you so much!

[Kevin-Monahan]

Hi @Pedro Deltell Colomer and @Mariana301932735yrg,
The team is investigating this issue now. Sorry for the hassle.

The information you provided was super helpful!

Thanks,
Kevin

[Jym SDX 118]

Same problem, Intel MacBook Pro 16, 2.3 GHz 8-Core Intel Core i9, AMD Radeon Pro 5500M 8 GB, Intel UHD Graphics 630 1536 MB. Video attached. https://drive.google.com/file/d/1Q-XyuHIszn5LidezOwfiNckgftmJARvO/view?usp=share_link 

[darienw8899]

  Upon opening my software i noticed this noise glitch in the source monitor. i have no effects on the video whatsoever. but every attepmt to play the video it will display when i stop playback. 

[KY Educator]

I started work project yesterday and when I opened back up this morning, the previews of content are gone, and in their places is this weird snow/static that moves when I hover my mouse over the project. As soon as I click to edit or move an object, things return to normal. I've restarted the program, but now it remains. I'm on an up to date Mac, using up-to-date Premiere.

See video for example.

[Ishan Y]

Hi there,

I'm sorry to hear you're experiencing this issue. Are you on a Windows or a macOS system? If you have a discreet GPU in your system, please check for driver updates. This issue might be caused by outdated or corrupt GPU drivers.

If you have any plugins installed, please temporarily disable them (Here's how).

If updating drivers and disabling plugins does not help, please also share your current Premiere Pro version, system specifications (OS, OS version, CPU, GPU, RAM) and your media properties (Project Panel > Right-click on source file > Properties). 

Post moved to Discussions for troubleshooting. 

Thanks,

Ishan

[britterbritz]

I am having the same problem. But it happens when I layer other videos on top. I temporarily disabled any plug ins. Still a problem.