Character Animator: unable to create AGM font ("Adobe clean ux")

[ClintonTeacher]

CH will not open.

I've searched and seen the previous posts and fixes for this problem but they are not working.

https://community.adobe.com/t5/character-animator-discussions/unable-to-create-agm-font-ch-latest-ve...

Any assistance is greatly appreciated. 

[LinSims]

Let me move this to the Character Animator forum for you, which is the appropriate forum for your question.

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[ClintonTeacher]

Thank you.

[oksamurai]

I believe the previous fix/file I posted should still be the workaround, but if that's not working I'm not sure what's going on. I'll check with the team.

[ClintonTeacher]

Thank you. Yes, the fix/file is not working.

[oksamurai]

Here's an updated version of the debug database file that Dan from the team put together: https://drive.google.com/file/d/1PIj8UPd9OPw2m9Z7I8I5f3IDyWdKy7Ef/view?usp=sharing

If you follow the instructions from the linked thread, please let us know if this works or not!

[ClintonTeacher]

It worked! I'm in!

Thank you all and everyone!

It is greatly appreciated. 

[Mario5E74]

How can I add this fix to a single unit or does this fix only apply to a single unit? I'm asking because I applied the fix to my user account but if someone else uses the computer they get the error message.

[Mario5E74]

Edit:

How can I add this fix to a single unit or does this fix only apply to a single user?

[oksamurai]

If they are signing in and have their own account and instance of CH, then I believe they would need to do this as well for their user account. If this is a shared computer for a school or company or something, I could see how that could be problematic...if this is the case let me know what you situation is - either here or in DM - and we'll try to help you out.

[Mario5E74]

Yes. This is a shared computer for a school. Thank you for any help you can provide.

[oksamurai]

Asked our team about it, sounds like some kind of school-set permissions issue. This is one suggestion:

"Another possible solution is to check the Local Group Policy Editor (gpedit.exe), then navigate to Computer Configuration > Administrative Templates > System > Mitigation Options. Double-click "Untrusted Font Blocking", select the Enabled option, then see if setting the Mitigation Options to something other than "Block untrusted fonts and log events" will help...if that works, and the school has managed machines, possibly their IT department might be able to deploy the group policy change to the affected machines."

[Mario5E74]

Thank you I will try that