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Application not listed as installed any more

Engaged ,
Jul 01, 2023 Jul 01, 2023

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After updating the CC app for Windows, Photoshop and Lightroom CC are not listed as installed any more. Only Acrobat Reader, Fresco and UXP Developer Tools are. Please fix that.

Bug Unresolved
TOPICS
App installs and updates

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7 Comments
Engaged ,
Jul 02, 2023 Jul 02, 2023

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It seems as if the option to show older apps was unchecked after the update. And for some reason my install language was switched to German although it was set to English before. Now I have to uninstall and reinstall Photoshop as it's in German now. Why are you making thing so unconveniant for users without any reason at all? At least ask if the settings for the CC app should be preserved before the update.

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Engaged ,
Jul 02, 2023 Jul 02, 2023

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And after updating from 24.5 to 24.6 all my settings are gone now. Congrats, Adobe. You really know how to mess things up. How about using your AI-mania to give you suggestions on how to develop user-friendly software? 

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Community Expert ,
Jul 02, 2023 Jul 02, 2023

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i've seen another complaint about a cc desktop update resetting preferences, but it's not a common complaint (and i've never had that happen to me).

 

anyway, at this point, do you have any remaing issues?

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Adobe Employee ,
Jul 02, 2023 Jul 02, 2023

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Hi @Andreas Resch, sorry about these issues. Could you collect a log file and share the uploaded file name so we can understand what happened? Instructions on how to generate the log file are available at https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

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Engaged ,
Jul 02, 2023 Jul 02, 2023

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In the meantime I've restored all my settings. Luckily I still had the Photoshop settings folder from Photoshop CC 2022 and just copied that one over.

But the issue is simple. I opened the CC app yesterday and was told to update it, which I did. After that some preferences of the app were gone. Only Adobe Reader, Fresco and UXP Developer Tools were listed as installed, although I have Photoshop CC 2023 (24.5) and Lightroom classic (up to date) installed as well. Those were listed as having to be "Installed" and not "Updated". This might be because the "Show older programs" checkbox was unchecked (but it must have been checked before the update). But as I used pretty up to date versions of those programs, they should not be considered "older versions" anyway. Also my language was suddenly set to "German" although I had set it to "English" before the CC app updated itself. I'm on a German OS but always use my programs in English which I explicitely had set before.

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Community Expert ,
Jul 03, 2023 Jul 03, 2023

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for others, the first thing to try is to reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, reinstalling the already installed version usually fixes the cc desktop app to show what's already installed.

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Adobe Employee ,
Jul 03, 2023 Jul 03, 2023

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@Andreas Resch We would need the Creative Cloud logs to investigate this. Could you please run the Log collector tool and share the filename with us.

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