Previously I had Adobe Muse but downgraded my plan when it began crashing in Dec. 2023. Recently I installed a trial version of Adobe Muse to see if it worked with some of the fixes posted in the Community. Those fixes allowed it to work so I upgraded to all apps. The Muse trial period is now over, but when it tries to license Muse it comes back with "We couldn't find a Adobe Muse CC subscription associated with this Adobe ID. You can purchase a new subscription....I have All Apps (verified with Adobe by phone). I have run the limited access tool, Cloud cleaner tool, uninstalled/reinstalled Muse and have performed all possible fixes listed by Adobe with certificates, etc. I uderstand Muse is end of life and that Adobe offers no help. I am hoping someone here has a possible solution. If you have none, please do not remind me it's not supported anymore as that is worse than the lack of help thus far. Thank you.
Thanks kglad, but I have already been through all those steps now twice with the same failed result. Even tried installing older version of Muse (2017) and it also returns with trial over/no subscription. Do I need to uninstall all CC apps, then uninstall CC and finally reinstall CC and then the apps?
kglad....thanks for all your efforts....performed every task above...stripped down to nothing CC, reinstalled. Still get trial over on Muse. Photoshop and Bridge work fine. Abobe says its in my plan (see attachment) but on loading still says no subscription active with my Adobe ID (2nd screenshot).
contact adobe support. be carefully not to ask for help with muse. you just want help to access all the apps to which your are subscribed. ie, you want them to reconcile the two screenshots you attached.
there are 2 ways to contact adobe; chat and twitter (now x):
chat: use a browser that allows popups and cookies and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human.
twitter/x: tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
kglad...thanks once again for the info.. However, chat and phone calls were made prior to my asing for help in the Community. Since I wiped all CC and built back from ground up I beleive its an issue at their end which they already have said they will not address as Muse is no longer supported. I will hold a funeral for Muse this weekend..
I called the french support. They tried different things but no miracle solution. They just gave me a tip to reset the 7 day trial by following the steps 6 and 7 of the page : https://helpx.adobe.com/fr/enterprise/kb/resolve-trial-and-license-expired-errors.html (it's the french version of the support). You have to first exit completly the CC app, do steps 6 and 7 and restart the computer.
They proposed me to contact the international support but my english is too bad. Perhaps you can try ?
"adobeipcbroker" -> I tried yesterday as well (Windows). Without success.
Tomorrow I'll have to start a 1x trial to upload two major updates for the client's project. Then I'll be setting up 7-day accounts. Unfortunately, I have to upload updates (texts, photos) every week. Maybe in the meantime, a solution will be found? // I talked to the local (German) support today. As expected... // Stress eating me alive. With age, I become less and less resilient.
another is: I went to the app directory using the Windows Start menu via Settings. There I selected the Adobe Creative Cloud app, clicked on the app with the left mouse button, then selected “Uninstall”. After a short time a new dialog appeared in which I had the option to click on "Repair". I did this and immediately clicked on the Muse program icon right after clicking the “Repair button”.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace You'll probably have two sub-keys. OneDrive's sub-key will be nameed '{018D5C66-4533-4307-9B53-224DE2ED1FE6}' Delete the other one, that will be Creative Cloud.
Why do you recommend Sab230949878zzp to delete the registry of one of the two sub-keys? I looked into mine and found only one sub-key at the address you provided. The one you mentioned: {018D5C66-4533-4307-9B53-224DE2ED1FE6}
I see. I really regret that I can't count myself among them. // Maybe the following information will help you. When I try to start Adobe Muse, in 'Task-Manager -> Background Processes', next to Muse, Adobe License Utility (32-bit), Adobe Application Manager and Console Window Host are started. I tried using Adobe Licensing Toolkit -> License Repair Tool (LicenseRecovery109 -> LicenseRecover.exe), but to no avail. I was surprised that when I started another Adobe program - License Utility was not activated in Task Manager. The Toolkit I used was definitely the wrong one (Creative Suite 5-5 and older). I haven't found a newer Toolkit or access to the 'Adobe Admin Console'. Perhaps my steps have paved the way for your ingenuity.
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