Copy link to clipboard
Copied
When I go to Manage Plugins, I can see only grayed-out items. When I try to install a new plugin, I get an error "Could not install plugin. Error code -20". Re-installing Cretive Cloud did not help. This happens on a Mac Powerbook, Intel-based. On my Windows system it works fine. Help needed how to resolve this.
The problem was resolved by a clean reinstall of Mac OS and then CC and PS. Reisntalling just CC/PS was not sufficient.
Copy link to clipboard
Copied
<moved from cc services>
Copy link to clipboard
Copied
@kglad I can't see how this is a Photoshop issue, nothing in the screenshots suggest it's Photoshop related
Copy link to clipboard
Copied
@Ged_Traynor, the op's title: Can't install plugins in Photoshop
Copy link to clipboard
Copied
Oops missed that bit 😁 still I think it's more of a Creative Cloud app issue rather than Photoshop
Copy link to clipboard
Copied
@stefan.g Have you tried signing out and signing back into the Creative Cloud app
Copy link to clipboard
Copied
@Ged_Traynor, i think you are correct. this person is having a problem with their cc app.
that error code is a path issue with the plugin installer.
@stefan.g, are you trying to install "easy panel"?
and, no matter which plugin you're trying, if signing out/in (per @Ged_Traynor) doesn't help, reset the cc desktop app:
make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, restart your computer and retry installing.
<moved back to cc services>
Copy link to clipboard
Copied
Neither of these helped - signing out/in, restart computer, reinstalling cc and ps, reseting the cc desktop app.
Copy link to clipboard
Copied
again, what plugin are you trying to install?
Copy link to clipboard
Copied
Easy Panel, but the problem is the same with ny other plugin I try to install from CC->Stock&Marketplace.
Copy link to clipboard
Copied
assuming your have win 8 or better, or mac 10.8 or better:
your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
Copy link to clipboard
Copied
Yes, my browser supports TLS 1.2 and 1.3. I suspect it could be some path/directory permission or not available issue, but I do not know which path it is supposed to access for the plugins.
Copy link to clipboard
Copied
The problem was resolved by a clean reinstall of Mac OS and then CC and PS. Reisntalling just CC/PS was not sufficient.