Muse not running after Creative Cloud Desktop app update

[DaveH5]

After the latest update to version 6.1.0.587 my copy of Adobe Muse will no longer open.

It partially loads, and then just closes.

In the Windows 10 logs I'm seeing -

Application: Muse.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000000DEE917

Followed by -

Faulting application name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Faulting module name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Exception code: 0xc0000005
Fault offset: 0x000000000060e917
Faulting process ID: 0x3150
Faulting application start time: 0x01da33a19cf3e497
Faulting application path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Faulting module path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Report ID: 8266414e-2cfd-4801-b0e4-a5257678bd62
Faulting package full name:
Faulting package-relative application ID:

Anyone any idea why this is happening?

I have uninstalled and reinstalled Muse and that makes no difference.

This is a big problem as I need to update one of my Muse websites.

And please, DON'T just tell me that Muse is now unsupported and obsolete and I should be using something else, I'm well aware of that!

I have carried on using Muse until I can find something better, which I haven't yet, and it has always worked fine up until now.

I haven't knowingly made any changes which would prevent it from working, so why has it suddenly apparently failed?

Thanks, Dave.

[saraz943607]

Further update: In learning more from using WordPress and Astra, I discovered yet another reason to take the plunge and get away from Muse entirely: SEO. If SEO is important to a website's owner, then it's important to create the site in something other than Muse. Muse causes Jqueries and it's code is so bloated, it slows down load times, both of which will keep the site from showing up in the top ranks on searches. The search algorithms are in constant flux, but having a slow-loading page and Jqueries are going to hurt ranking for sure.

Having said that, one still needs to know certain things about padding, margins, and CSS in order to get the results one wants using any of the WordPress themes. I didn't have to know CSS to use Muse, but at least now I don't have to manually tweak every singe page in every single breakpoint. Using containers is elastic and with the Brainstorm Force products, I have control over fonts, colors and layouts for each of the three built-in breakpoints. My husband had to craft some CSS to cover one region in which their default breakpoints didn't operate correctly and now everything is looking the way we want it to look.

[Filmografie]

The Google Search Console Team is sending emails to administrators of sites created with Muse saying that there are new reasons preventing pages on the site from being indexed. "Soft 404" and "Duplicate without user-selected canonical"

More reasons to update sites to something more compliant with new standards...

[saraz943607]

@FilmografieThank you for that information! I had already (reluctantly) concluded that I had to move on, but what you wrote gives more reasons for using something else. As for those folks who are waiting for Adobe to fix Creative Cloud so Muse will open, I think they will discover that Adobe is not going to do anything about this issue. I would be totally surprised if they did, given my own direct experience with them on this issue and when they disconnected Typekit.

[Robex]

C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox

rename AdobeIPCBroker  for AdobeIPCBrokerSSS

[DaveH5]

Just today updated to CC Desktop version 6.2.0.554.

Delighted to say that the issue seems to now be fixed.

AdobeIPCBroker.exe is now intact again, but Muse is still running!

So glad that Adobe actually seem to have fixed it!

Cheers, Dave.

[Filmografie]

Might be working on a Mac, but not in Windows10.

[saraz943607]

@FilmografieGood to know. We moved on to Wordpress, exported the files to static pages, and uploaded our live sites on April 29. Our page speeds are excellent, our SEO is better, and no issues with fonts whatsoever.  Even IF Adobe fixes this for Windows, I'm not going back to Muse, ever again.

[Abambo]

  Even IF Adobe fixes this for Windows, I'm not going back to Muse, ever again.

By @saraz943607

Muse is End of Life, meaning that there will be no fixes. Indeed, the problem is not Muse, but changes in the OS. 

It is the correct decision to change for a different system. 

[anber]

It seems that the problem has not been solved, not just with you. In my second attempt today: re-Installation did not yield the expected results. Win 11 Home and Win 10 Pro. Unfortunately. Despite the costs of the full subscription (by the way, mainly because of Muse), is the only way out supposed to be the 'Black Market'? Oh, the irony!

[Abambo]

Might be working on a Mac, but not in Windows10.

By @Filmografie

@DaveH5 is using Windows 10. I'm not on macOS, but knowing Apple, I would expect Muse to fail on macOS before failing on Windows.

[Kevin22504428wbe0]

Not fixed for me. I'm running the same version and when I try to open Muse, I get a pop up window saying the app manager needed for my trial version is missing or damaged. #1 - I'm a paying customer, not a trial user. #2 the app manager was replaced with the Creative Cloud app.

[DaveH5]

That's not the original reported issue, but what I would do is try uninstalling Muse from the Creative Cloud Desktop app, logging out and back in again, and then reinstalling it from the app.

If Muse is included in your subscription package, it should be offered.

If it isn't make sure that the switch to show older apps is enabled in CC Desktop.

HTH. Cheers, Dave.

[kglad]

muse being offered in the cc app isn't true for everyone. whoever considers your advice should check their app to see that it's current and offers muse.  then hope for the best.

[saraz943607]

@DaveH5It's still included in the older apps and installs, but since the Dec. 18 update to Creative Cloud, it can't be opened without the hacks discussed on this thread, and THEY only work IF you already have Muse already installed. In my case, I had to reinstall Muse because I got a new computer and it wouldn't open (Windows 11) no matter what I tried, so I moved on and re-did my websites in WordPress, then exported them to static pages using the Simply Static plugin. They were published on April 29, and I will never have to go back to Muse for anything, ever again. It's clear that Adobe has no intention of ever doing anything about this. They have their sights on what they interpret as their market and Muse is out-of-date and being left behind. It's still technically available, but if you can't open it and use it, that "availability" is sort of irrelevant.

[DaveH5]

Well Muse is now working fine for me with the current version of CC Desktop, although I haven't tried uninstalling it and reinstalling it again just in case it borks it! It should certainly be offered to you if it's part of the package you subscribe to. I do realise that this is no comfort for the people who it's still not working for, but I'm afraid I have no idea what the problem might be in their case. As far as I can see, the previous version of CC Desktop had a bug which prevented Muse from running, which has now been fixed in the current version. There's nothing more I can say I'm afraid, that's just my experience.

[DaveH5]

Still working fine here, and I am on Windows 10.

Are you all certain that you're now on the new version of CC Desktop?

 

[anber]

Yes. Unfortunately, I'm certain. I previously checked if I already had the latest version of the ACC Client App you mentioned (which is 6.2.0.554) before reinstalling Muse and restarting the system. And again, I saw what I saw before, which is 'Sign in to start your 7-day trial' (even though my account name, which I've been using with Adobe for 12 years, was displayed in this 'invitation' -> I was signed in).

[kglad]

what about the work-arounds, @anber ?

[Robex]

[Robex]

End the service until it lets you run MUSE. Try several times

[DaveH5]

@anber 

What you're describing is a different problem.

The problem caused by the previous version of CC Desktop was that Muse would not run at all.

If you tried to run it, it partially loaded and then shut down.

What you're describing is a subscription problem, which must be something unrelated to this issue, I'm afraid.

[kglad]

thanks for that post @DaveH5. it made me read @anber 's post more carefully.

@anber, for the subscription reverts to trial problem these are the fixes:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[dcutaneo]

Unfortunately doesnt seem to be fixed on macOS. Adobe is updated to the latest 6.2.0.544

[o2centre]

Same here. On Mac (OS Monterey), I continue to have to use the Creative Cloud Uninstaller, sign in with my password, click Repair, and then launch Muse. At least it still works!

[DaveH5]

Now updated to CC Desktop version 6.3.0.207.

Muse is still working for me.