Participant

Answered

"CCLibrary" is damaged and can not opened.

Forum|Forum|3 years ago
October 26, 2022
7 replies
50687 views

Hello Guys,

I just updated to the latest macOS Ventura 13.0. Suddenly am getting a pop-up " CClibrary is damaged and can't be opened". It was not happening before the update. Is it a MacOS bug?

Although, PS, LR are working fine.

Please let me know if someone else got similar issues.

Device: Macbook Air M2, 2022

Thanks

Libraries

Correct answer phil5F8C

@phil5F8C

what exact steps did you use?

Open Mac system settings > Privacy and secuirty > There you will find an alert from Ventura to give access to the CCLibrary to files in your computer.

Moonsuan_Creative

Participant

Thank you!!!

I

isura_1908

Participant

Go to system setting on Mac. Then Privacy and security.
under security you can see CCLibrary. it says developer unknown. Click Open Anyway.
this works for me.
Thank
From Sri Lanka

T

Tiffany_Smith0235

Participant

any luck? i've wasted an hour trying to fix this same issue:(

joelstrickphoto

Participant

I have tried all these suggestions and can't get pass the corrupt libraries download, any suggestions?

kglad

Community Expert

first, update your os and then restart your computer.

if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)

if that fails proceed to the following steps:

quit all Adobe related products
kill all the CCLibraries processes in task manager (win)/activity montor (mac).
Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*
Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

*

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions

G

George25066647gaok

Participant

I Have the same problem. "cclibrary" is damaged and can't be opened.

Some of my files will open and others i get "Can't open the illustration. The file is locked or in use. ID: -54"

Tarun Saini

Community Manager

Hi @George25066647gaok,

Could you please check this community link, try the steps mentioned in it, and let us know if that helps? Here is the link:- https://community.adobe.com/t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/9200529

Regards,

Tarun

B

boris_8842

Participant

Open Mac system settings > Privacy and secuirty > There you will find an alert from Ventura to give access to the CCLibrary to files in your computer.

Yes, it's working

Tarun Saini

Community Manager

Hi @ADITYA24500830h97i

Could you please tell us when exactly you are getting this error? Is it possible if you can share the screenshot of the error message? Please try the steps mentioned below and let us know if that helps:-

Close any open Adobe apps that use Libraries.
Open the Creative Cloud desktop app. (Select the icon in your Windows taskbar or the macOS menu bar.)
Use the following keyboard shortcuts: macOS: Command+Option+R. ...
Relaunch the Creative Cloud app in which you received the Libraries error.

Regards,

Tarun