Cancelling my subscription to creative cloud

[Abe_Tabar]

I followed every link the Adobe site told me to follow in order to get my subscription to creative cloud cancelled. It is very frustrating because it is like a cardwheel, always brings you back to the beginning and then continues in a never ending loop. I'm definitely frustrated with this. If Adobe makes it so easy to subscribe, why is it so darned hard to unsubscribe?

[Rajashree Bhattacharya]

Hi Sangeeta, 

I got the order , it is registered to your G mail Adobe ID.

I see active CC for acrobat CC purchased on 01/03/15 , would like to get that cancelled. Please let us know.

Regards

Rajashree

[sangeetar17732132]

Yes please cancel it. I've got charged on JUuy 28th. I would not like to see this charge reflect in my statement on August 28th or I'll be forced to take legal recourse.

[sangeetar17732132]

Thanks Rajshree. I just wished I did not have to create such a ruckus to get something small like this done. I do hope you will give this feedback to the concerned.

Regards

Sangeeta Robinson

Founder & CEO

Enduring Value Advisory & Practice LLP

(a CSR & Sustainability Firm)

S 72 (GF),

Greater Kailash Part 2

New Delhi- 110048

http://www.enduringvalue.in

Phone: +91-011-40670354; +91-9871002080

Also find us on:

[Rajashree Bhattacharya]

Sure Sangeeta , I have already done that. I understand that it is an issue.

Regards

Rajashree

[tye5455]

I am also trying to cancel my account. Please do so ASAP. I cannot figure it out!

[Rajashree Bhattacharya]

Hi Tye,

The CC purchased in September 2014 has already expired & cancelled on Sep 28, 2015.

Regards

Rajashree

[alexandrat60889937]

Can any staff member please cancel my subscription?

[Rajashree Bhattacharya]

Alexabdra Taylor, please let us know if you tried to contact Support, if yes, do let know the difficulty faced by you as the issue was unresolved.

The CC has been cancelled & you will not be charged further.

Current Plan:	Creative Cloud Student and Teacher Edition (one-year)
Account Activated:	Sep 13, 2013

Regards

Rajshree

[bas101231]

Hi Rajshree,

I too tried to contact customer support and cancel my CC subscription. Please let me know if this can be done without a charge.

Thanks.

[Rajashree Bhattacharya]

Brandi Slobodnik, The payment for for January 2015 has not yet been transacted, due to this the CC is stuck & can not be cancelled. Please contact support at Contact Customer Care to get the issue resolved.

Regards

Rajshree

[bas101231]

Rajshree, if I correct my card information, can you cancel my subscription?

[Rajashree Bhattacharya]

When you correct the card information it will charge you the unpaid transaction & then I can get it cancelled, please let me know if it works for you.

Regards

Rajshree

[bas101231]

Hi Rajshree, I've corrected my card information and would now like you to cancel my subscription. Thanks!

[bas101231]

Hi Rajshree,

I've corrected my card information and just want to be sure my CC subscription will be canceled before the next payment period.

Thanks.

[Rajashree Bhattacharya]

Brandi Slobodnik, The below CC is active now, please confirm if you would like to get it cancelled.

Current Plan:	Creative Cloud Student and Teacher Edition (one-year)
Account Activated:	Dec 30, 2013

If you are facing any technical difficulties preventing the use of your membership please contact our support team directly at Contact Us.  Please make sure to log into http://www.adobe.com/ with the Adobe ID tied to your membership prior to contacting our support team

Regards

Rajshree

[bas101231]

Rajshree, I'd like to cancel it please. My work has purchased a license for me that I'd like to install and therefore stop paying for the subscription I currently have.

[Rajashree Bhattacharya]

Brandi Slobondik, the order has been cancelled & you will not be charged further.

Regards

Rajshree

[ryand41560362]

Cancel my membership. I am done with you guys. Cancel it asap.

[Rajashree Bhattacharya]

Ryan Dixon, you have Creative Cloud for teams - Dreamweaver (Annual plan, paid monthly), please contact Team support to get it cancelled .

Creative Cloud Help | Creative Cloud for teams

https://helpx.adobe.com/contact/creative-cloud-teams.html

Regards

Rajshree

[tsvetomiram16663914]

hello, i would like to cancel my membership. Could you please assist me and is there going to be a fee for me as I use the education plan ?

[Rajashree Bhattacharya]

he CC mentioned below is suspended .

Creative Cloud Photography plan Student and Teacher Edition (one-year)

Desktop Subscription

23-Sep-2014

You will not be charged until you update the credit card details.

Regards

Rajshree

[Utehn]

Hi Rajshree,

Could you cancel subscription on my account ?

I can't cancel my subscription, i try to follow up the step you adobe web site, but don't see the same screen on my account, link on below it's not help.

I very agreed with some people,  'easy for subscription but very hard for cancel'

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html‌

Best Regards,

Uthen

[Rajashree Bhattacharya]

Uthen Sorsiang, the CC purchased on 03/30/14 was cancelled, you will not be billed any more.

Regards

Rajshree

[Utehn]

Thanks you so much Rajshree

[Rajashree Bhattacharya]

You are welcome !!!

Regards

Rajshree