Inspiring

Question

Creative Cloud Desktop app not staying logged in on boot.

Forum|Forum|7 years ago
July 17, 2018
16 replies
32393 views

For the last few weeks, my Creative Cloud Desktop app hasn't been automatically logging in and staying logged in when I start my system, as it has done for years.

It runs fine and the blurry white logo appears in the system tray, which used to then go sharp to indicate that it had logged in, and it would then sync.

Now what's happening is that the logo is going sharp, and then immediately going blurry again.

If I click on it, a window pops up saying "You've been signed out. Unable to authenticate your Adobe ID. Sign in again with your Adobe ID and password to continue using Adobe apps."

If I then sign in, it's fine for the rest of that session, but as soon as I reboot, the whole process repeats, which is very annoying!

Occasionally it will log in and stay logged in on next boot up, but most of the time it just logs straight out again as described.

I've tried uninstalling Creative Cloud, deleting all its folders, and reinstalling it again, but no difference, it's still doing the same thing.

Is anyone else seeing this behaviour, and is there a fix?

The app is version 4.6.0.384 on Windows 10 1803.

Thanks, Dave.

This topic has been closed for replies.

R

RogerBlack

New Participant

Now staying logged in on my PC with current Windows 10 and updated Creative Cloud.

Q

quark314

New Participant

That's really interesting because, in my case, it seems that update was what broke things for me. Is everything still working correctly for you as of today (04/08/2019)?

J

JF04

New Participant

I started experiencing this problem end of Jan 2019 with a brand new laptop (fresh install of Creative cloud & apps - same as my previous laptop). At first, I was getting partially logged in (i.e. some Adobe ID features were not available in Acrobat or getting signed out after opening/closing Photoshop for example). I contacted support and bottom line, I had to delete a bunch of files and folders. Didn't work. Even taking those actions, the problem persisted.

Steps

Closed all Adobe App -> Killed all Adobe* & Creative* processes
Deleted all Adobe* credential from credential manager
Restarted Credential Manager service
Deactivate license from PC (from Adobe.com web site, under "Manage Plans")
Removed all files in C:\Program Files (x86)\Common Files\Adobe\SLCache
Removed all files in C:\Program Files (x86)\Common Files\Adobe\AdobeGCData
Removed all files in C:\Program Files (x86)\Common Files\Adobe\Adobe PCD
Removed all files in C:\Users\[Username]\AppData\Roaming\Adobe\Adobe PCD\cache
Removed all files in C:\Users\[Username]\AppData\Roaming\Adobe\SLData\SLCache
Removed all files in C:\Users\[Username]\AppData\Roaming\Adobe\SLData\SLStore
Removed all files in C:\Users\[Username]\AppData\Local\Adobe\OOBE
Restarted

I may be wrong but it looks to me that Adobe uses some hardware ID in its sign in validation so I turned off the MAC address randomization (win 10 setting if your PC supports it) and performed the above steps, re-installed creative cloud and now it almost works fine. I get signed out when I reboot. It's a pain in the a** to sign in again every time I change but at least, all functionalities work once I'm signed in.

Can't wait to hear how to solve the problem to stay signed in after reboot

BHR_John

New Participant

I had this "exceptional" issue and I also found the tone of the response distracting. Ever since the end of last year I have had to abandon using Windows ( my main workstation ) because of this issue. The answer I get from Adobe now is "This is a Windows problem, sorry BEST OF LUCK" and the only time I was able to have the Adobe server side recognize I was logged in was when a tech had to remote into my pc to change internet settings that do not work anymore.

All the information I am receiving is dead ends and I have to try and transfer all of my work to Mac to see if it works. It really sucks when the money I paid to Adobe is going to waste because of this issue.

E

Emilio Javier

Participating Frequently

I have the same issue and I just clean installed my PC with the original Window 10 (Restored to factory settings).

Adobe Creative Cloud was the first software I installed. Yet, I get annoying Sign In messages from the applications or Creative Cloud itself.

I've tried all suggestions, used the Adobe Cleaner tool.

Abambo, sorry but your reply above is absolutely unhelpful and unnecessary. This might hit only a bunch of users if compared to the main userbase, but it's a problem anyway and it's irritating that someone suggests it's not for Adobe to solve.

Abambo

Community Expert

what answer do you refer to?

ABAMBO | Hard- and Software Engineer | Photographer

E

Emilio Javier

Participating Frequently

Abambo wrote
what answer do you refer to?

Sorry I wasn't more specific. I was talking about your first answer to this topic. Copying it manually here:

---- @Abambo wrote:

The problem you experience is exceptional. Millions are using CC and only a few are having your problem.

Checking out connections with ie is not an issue of Adobe, but was a design decision by Microsoft. Adobe is not responsible that some settings are best made via ie...

There are so many situations where a program my get corrupted and that outside of the control of the programs creator. Adobe provides some tools to correct that, but if nothing helps, you should try a clean install, as this is the best solution for a fresh start.

Please note also, if you complain, it is because you have a problem. Users without problems do not complain. You do not hear from them...

-----

I am not intending to be a troll or blindly criticize, but honestly, nothing helpful there. The problem is real, I'm experiencing this since last 6 months or so, and now I just wiped out my machine and clean installed it all, starting with Windows and then Adobe. Same problem.

If it has to do with Wifi connection, erratic IP number, Windows firewalls, Mac OSX... I can't tell. And it's still an Issue for Adobe to solve, as their software has to play along with different system configurations. They are missing something that's causing this problem to some users, and it's not necessarily because these users are computer impaired and so they did something wrong. Adobe should look into this.

DaveH5Author

Inspiring

OK, I'm so annoyed about this now, there seems to be no prospect of it ever being fixed, that I'm just going to uninstall Creative Cloud Desktop and manage without it.

I only have one Creative Cloud app installed anyway, and that's Adobe Muse, which has now been summarily abandoned by Adobe and there will be no further updates for it anyway.

That being the case, I see no reason to keep the Creative Cloud Desktop app installed at all if it's annoying me all the time!

The problem is that I can't uninstall it, as it just says I can't as I have an app installed that needs it!

How do I get rid of it, I know that I don't actually have to have it installed.

Surely I don't have to uninstall Adobe Muse first?!

E

Emilio Javier

Participating Frequently

There is an "Adobe CC Cleaner Tool" or something like that, from Adobe, which will wipe Creative Cloud and any adobe apps you choose from your system.

D

DenTech Colorado LLC

New Participant

Running into the same issue, Just got caught up on all of the responses since July. Not looking good Adobe -.-

davadvice

Participating Frequently

Same issue here its not good.

Abambo, your coming across like a fanboy that is determined to guard Adobe for some reason i don't think your actually helping this thread as your just arguing with shadows. it would be much better if you just kept i quiet and stop trying to defend Adobe's position.

Abambo

Community Expert

davadvice,

Thanks for your advice. I do not know which one of my posts you are referring, but if you want to contact Adobe, you need to do that via Contact Customer Care . And if you have a solution to your problem, you are invited to post that solution, so that other may try your solution.

Thanks for being cooperative.

ABAMBO | Hard- and Software Engineer | Photographer

Jaffa Cakes

Inspiring

Hello,

Are you using a proxy or any variation of a proxy system? (Such as a VPN)

I also use the Creative Cloud Application at my education facility where they use a proxy to apply blocks and such on websites if this is true the app may ask you to sign in using proxy details after which you will need to sign back into your Adobe account.

Just an idea, hope it helps!

DaveH5Author

Inspiring

Good thought but no, no proxy here, it's a direct domestic connection.

R

RogerBlack

New Participant

Have the same problem, continually. It seems to relate to a poor connection. But I am baffled why Adobe should force a log-in once an account is established. I mean, I couldn't open InDesign with relogging in.

Right now I am on airplane and those satellite connections are often dodgy.

Sad that Adobe does not care about this really bad glitch. I guess the people who pop-up survey windows when you are trying to open a file are more interested in selling more licenses than making their current customers happy.

--Illustrator beta tester

DaveH5Author

Inspiring

Well there's absolutely nothing wrong with my internet connection, it's fast and stable!

Creative Cloud Desktop is still not logging in automatically on most (but not all) boots, and I have to log in manually.

It worked fine for years, so why it's being such a problem now I have no idea!

marcelc82609694

New Participant

OK, so I am not the only one; after almost every reboot I am signed out and have to sign in again.

P

philludg

Inspiring

Im on a Mac and its started to do the same to me, keeps logging me out, was this issue sorted out.

DaveH5Author

Inspiring

I don't know about anyone else, but after being absolutely fine for weeks, it's now started playing up again for me too, exactly as before!

C

CAWST

New Participant

We're having this issue as well on all of our Windows 10 machines running CC, all software up to date, with internet settings confirmed as in the support link. Every time they restart the computer they have to log back in.

CapVideo

Participating Frequently

May have resolved the issue on my system...

I was doing routine clean-up of my start-up programs when the Adobe items caught my eye: Adobe Creative Cloud and Adobe Update Starter Utility. After investigating it appeared that neither is really necessary to use Cloud or the apps, so I disabled both items and rebooted. No problems since.

P

plummerl

Known Participant

This is a user to user forum with some Adobe participation. If you want Adobe support contact Adobe via phone or chat.Contact Customer Care Contact Customer Care

And as a user, I'm keeping other users informed as to the state of this issue. I've also filed a second bug report, I'm sure it will have the same response as the first one, silence.

Rebafoto

Participating Frequently

Maybe Adobe has fixed the problem. Yesterday morning I did not need to login and today I'm still logged in despite shutting down the computer over night. It's maybe too early to jump for joy, but I hope that it stays this way . If so this prooves that there was something wrong on the Adobe side.

DaveH5Author

Inspiring

Well FWIW, mine has actually been OK for several days now, so I think that confirms that the problem was at the server end.

Creative Cloud Desktop did appear to update itself a few days ago, but when I checked the version number hadn't changed.

Whether that was anything to do with it I don't know.

I hope it's now fixed for everyone!

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