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Ambrosial_life15C2
Participant
July 3, 2019
Answered

Doing a Google Search for " Adobe has the worst customer service ever" returned over 50 million results.

  • July 3, 2019
  • 3 replies
  • 1308 views

And it is easy to see why. Trying to resolve a billing issue for 2 days with the online "chat" team is a maddening experience. The first level reps take forever to respond. After pushing enough you might get a manager who can actually communicate, but with the same results of "not us, call someone else"  - passing the responsibility off to another source, regardless of evidence to the contrary. Unfortunately, all to common in today's offshore sourcing for customer service. Apple seems to understand the value of good customer service. So does Google's business services, Amazon, GoDaddy... wow, more than I thought. But Adobe  - they truly have the worst customer service ever.

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    pierreh80104776  wrote

    Yes I know and usualy you delete the post and block the conversation!

    This is the 3rd or 4th time now that you have raised an issue with me personally.  Not sure why because I have not done anything to you .

    Just so you understand how the forums work:

    1. New posts must be approved by a human forum moderator.
    2. Most posts are approved but some are rejected for violating forum guidelines.
      Guidelines & Tips for the Adobe Forums
    3. There are approximately 150 forum moderators.
    4. Moderators and staff branch and move discussions that were posted in the wrong place.
    5. Trolls and spambots are moved to a private holding area while Adobe staff decide whether to revoke the user's ID.
    6. Discussions perceived to have no further benefit to product users may be locked by either  forum moderators or Adobe staff.

    I hope that clears things up for you.


    Without commenting on whether customer service is good or not, I feel I should note that almost any string might produce a lot of hits. For example, googling for GEORGE WASHINGTON STOLE MY CAR gave me 124 million hits and ADOBE CUSTOMER SERVICE BEST EVER gave me 146 million. I don't think it's a useful way to prove anything, but specific descriptions of bad service (or good service) are much more interesting.

    3 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    July 4, 2019

    Not bad. Apple's "bad service" search term returns 483M results, Ford returns 261M results,Tesla 152M results etc.

    But you know what: « Adobe has the best customer service ever » returns 162M answers.

    1M is one Million!

    Let’s just say that the numbers you are referring to are not at all meaningful.

    ABAMBO | Hard- and Software Engineer | Photographer
      joanH
      joanH
      Inspiring
      July 4, 2019

      NICE!!

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      July 3, 2019

      As  O2GEEK said, we cannot help with billing issues here because we don't work for Adobe.  This is mainly a user-to-user forum with some intermittent staff participation.  This week however, Adobe North America are on 1 week holiday to commemorate US Independence Day.   You must resolve whatever billing issues you're having directly with Adobe customer care.

      When the AI chat bot pops up, don't get into a dialogue with it.  Select Billing and type AGENT.   That usually saves time and gets you through to a human within a minute or 2.  Keep sentences simple, concise  and polite.  Feel free to ask for a supervisor if needed.   Good luck!

      Nancy O'Shea— Product User & Community Expert
      B
      benw81035453
      Participant
      July 3, 2019

      It doesn't look like he was asking for advice or help. I don't think there is any, after dealing with them myself. Its actually made me start to seriously consider other products because they are literally the worst company I have ever dealt with, on the customer service side.

      It appears he was just venting and stating his observation for other people, like myself, who may see it and know it isn't an isolated incident.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      July 3, 2019

      The customer care agents I've dealt with have always been courteous and eager to assist me.   But of course nobody ever posts about their good experiences.  They only complain about the bad ones .

      Nancy O'Shea— Product User & Community Expert
        0
        02GEEK
        Participating Frequently
        July 3, 2019

        This is a user to user forum to help users with technical, workflow and creative questions and sadly we cannot handle issues such as billing.

        For Billing issues you can check

        Common billing questions

        Or contact Customer Support

        Contact Customer Care

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