HOW DO I UNINSTALL A CC APP?? MY COMPUTER HAVE NO INTERNET

New Here ,
Jan 12, 2018 Jan 12, 2018

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I can't uninstall an app when my computer is offline!?!?!?!?!?!? Is Adobe crazy?

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Creative Cloud

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correct answers 1 Correct answer

Adobe Employee , Jan 24, 2018 Jan 24, 2018

The Uninstallers remain available through the standard mechanism for Windows (the App and Features Settings Screen) and in the relevant application folder on Mac. Is this not working for you? Have I misunderstood the problem?

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Community Expert ,
Jan 13, 2018 Jan 13, 2018

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New Here ,
Jan 23, 2018 Jan 23, 2018

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you can't do anything in the creative cloud app without internet, it won't let you. So how do you uninstall without internet?

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Adobe Employee ,
Jan 24, 2018 Jan 24, 2018

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The Uninstallers remain available through the standard mechanism for Windows (the App and Features Settings Screen) and in the relevant application folder on Mac. Is this not working for you? Have I misunderstood the problem?

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Explorer ,
Feb 09, 2019 Feb 09, 2019

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This isn't working. I opened the Creative Suite icon on my desktop. It asked me to sign in. I did but instead of doing so or displaying my apps- it just flipped dialogue boxes to no internet. Despite having running internet it wouldn't take my sign in, now says no internet connection. Can't work offline. Can't get rid of this awful program.

Is my only option resetting to the most recent backup before ever downloading CC?

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Community Expert ,
Feb 09, 2019 Feb 09, 2019

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what's your os?

what are you trying to do?  uninstall your adobe programs or use your adobe programs

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Explorer ,
Feb 09, 2019 Feb 09, 2019

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Windows 10 sadly.

I want to "get rid of this awful program". Guess that was unclear. Uninstall, remove, purge the demon with digital holy water- you wouldn't happen to have any?

I want to uninstall without installing any programs (like CC Cleaner tool) and without logging into my Adobe account.

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Community Expert ,
Feb 09, 2019 Feb 09, 2019

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use control panel>programs>uninstall programs

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Explorer ,
Feb 11, 2019 Feb 11, 2019

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This does not work. Like I said- "this isn't working".

Attempting to uninstall using programs prompts an Adobe Creative Cloud Sign-in dialogue box to open. It won't allow me to uninstall without forcing me to sign in. Upon inputting the password to sign in it first states no internet connection. Then after closing all standard CC programs operating in the background in task manager using programs to try uninstalling opens an Adobe CC dialogue box stating a new update is available. So it won't allow me to uninstall without forcing me to update and forcing me to use the internet.

I'm not installing an update just to uninstall a program. Still looking for answers.

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Adobe Employee ,
Feb 11, 2019 Feb 11, 2019

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Lynnh24100142, sorry you are facing problems removing the Adobe Creative Cloud desktop application.  If the update is being seen then it would seem to indicate that you currently have Internet access. The current update is mandatory.  If you apply the update are you then able to use the process listed in Uninstall or remove Creative Cloud apps to remove any installed Creative Cloud applications.

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Explorer ,
Feb 11, 2019 Feb 11, 2019

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Is this some sorry excuse of a company line? My criteria is clear. No internet. No updates. No installing any programs including CC Cleaner tool. No signing in. Simple. It was obvious that my internet was working and that the flaw was with Adobe.

Forcing users to consent to updates just so they can remove a program is troubling. Especially when it won't open the full release notes on the update. Perhaps you sign contracts or consent to things not knowing the details.

"Mandatory", that's a new level of pathetic. People are here having to ask for help just to have the "privilege" for what should have been their right to do. Just to uninstall a program, something so basic. So fundamental.

The facts are becoming apparent; Adobe does not allow people to remove their programs easily; forcing users to access the internet, forcing updates removing their ability to deny consent, forcing users to sign in- all for what should be the user's right, to uninstall Adobe CC. This is just something that needs to be known. People need to be more aware of this.

It is just sad, it has been how many years now and this is still an issue? I'm not installing an update. This is really something Adobe.

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Adobe Employee ,
Feb 11, 2019 Feb 11, 2019

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Lynnh24100142, thanks for the feedback.  The timing for when you decided to remove the Creative Cloud desktop app is unfortunate.  You can find the previous release schedules for updates at Release notes for the Adobe Creative Cloud desktop app .

I am sorry, but until you are able to restore Internet access I do not know of any easy way to remove the software.  Even the Adobe Creative Cloud desktop application uninstaller utility would still need to be downloaded from Uninstall the Adobe Creative Cloud desktop application and then transferred to the computer.

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Explorer ,
Feb 11, 2019 Feb 11, 2019

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I'm sorry, I should be clearer. I have internet. I refuse to install the update. My criteria is my choice, something any user of a program should have. My internet access was always functional. Despite the first flaw with Adobe CC that initially showed no internet connection, by ending all its standard background operations it changed the dialogue box to trying to force me to install an update.

A solution would be a way to uninstall Adobe Creative Cloud without using the internet, without downloading an update, without installing any other program and without being forced to sign-in. These things are fundamentals.

So are you saying no solution that fits my criteria exists? That to your knowledge it is not possible to uninstall Adobe Creative Cloud while keeping to my criteria?

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Adobe Employee ,
Feb 11, 2019 Feb 11, 2019

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Lynnh24100142, there are no manual methods to remove the software.  I would recommend you download and use the Creative Cloud desktop app uninstall utility, referenced in message #12.  If you don't wish to download any software on this computer, then use another computer and copy the required files to a USB drive.

The preferred option would be to apply the update for the Creative Cloud desktop app, and then you can use the process listed in Uninstall or remove Creative Cloud apps without downloading and installing any additional software.

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New Here ,
Oct 14, 2021 Oct 14, 2021

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WTF!!!!!!! its 2 years later more patches and I can't uninstall this stuff without internet connection? I blocked all programs that I don't want to send my data to servers I do not controll and now I cannot delete any Adobe app that expired some time ago!!!!!!!!!!

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Community Expert ,
Oct 14, 2021 Oct 14, 2021

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LATEST

TLS 1.2 connections are required to connect to Adobe's servers. 

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

Adobe Cleaner Tool

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Jan 24, 2018 Jan 24, 2018

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