Install window stuck on blank screen

Question

Hello,We have an employee who cannot install Photoshop, but I presume the problem occurs for every app.When she downloads the file, runs it and types in her login credentials, the window goes blank and stays that way.I have done a bit of research and found out that special characters might cause this. Therefor we deleted the 'ø' inher name and replaced it with 'oe'. This did solve the issue. There doesn't seem to be anymore special characters, besidesthe obligatory @ and . in the email address. We have also deleted her account and resend her an invite to the cloud, whichdid not fix the issue either.Anyone know of a solution?Regards,MartinIT-Department at the Danish Court Administration

kglad · Accepted Answer

first, make sure their adobe id contains no special characters (which it appears you've already checked), Blank white screen at sign-in | Adobe Creative Cloud Packager

if that doesn't help you solve the problem:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

rename the opm.db file*

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

*

navigate to the OOBE folder.

Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder

and rename the opm.db file to opm_old.db, eg

gbatgoc · Answer

I am an IT Tech and was experiencing this error when trying to install Adobe Photoshop Elements on a clients computer. I discovered that once I took the clients computer off of our company domain I was able to get past this blank installer.

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