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Alexandre Brandt
Alexandre Brandt
Inspiring
May 8, 2019
Question

No option to change plan ?

  • May 8, 2019
  • 2 replies
  • 1866 views

Hello,

So I'm thinking to change plans to go to a Photography plan as I don't use much of the other apps.

However, in my Plan Management window, there is no button to change plan.

Do I have to update the payment first before I can change plan ?

Furthermore, I moved to another country with a different currency and credit card.

Can I switch my billing country to adjust currency and rate to my new residing country ?

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
May 8, 2019

You committed to the annual plan, so you promised to pay that to the end. After that you could cancel and take up another plan. However, if you contact Adobe they may be able to offer you other options, subject to a penalty for cancelling the annual plan. You will need to sort out your payment details, as you must pay until February 2020.

Alexandre Brandt
Alexandre BrandtAuthor
Inspiring
May 11, 2019

I didn't commit to anything.

The subscription was renewed for a year without my consent.

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
May 11, 2019

Alexnapo23  wrote

I didn't commit to anything. The subscription was renewed for a year without my consent.

Hi Alex,

When you clicked “Place Secure Order”, you agreed to the subscription and cancellation terms. Here is a screen shot. You might want to contact customer care, as this is a user forum. Here is the link:

Contact Customer Care

Jane

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 8, 2019

I don't mean to be vague but this is a user-to-user forum.  I think you must sort out the problem with your payment details first.  It could be that your current credit card has expired. 

If you are currently paying for an annual plan, I think you must wait until the 12th month to cancel or risk paying an early  cancellation penalty fee (50% of remaining months).  Contact Adobe Customer Care to see what your options are.

Contact Customer Care

Nancy O'Shea— Product User & Community Expert
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