Hi! I'm on Mac. I downloaded Photoshop trial installer from Adobe site and tried opening it. It opened up and showed me proxy authentication pop up. I don't require proxy to connect to internet nor I use proxy. I don't use VPN either. I am confused what to fill. I tried not filling anything and it says my username and password don't match. I tried filling it with my Adobe credentials and still the same. Any help? (screenshot attached)
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Home personal Internet connection or Office/Corporate connection?
It's a home personal internet connection.
1) Right click on the Finder icon on dock and select "Go-To Folder" option.
2) You will get a text box, type-in below mentioned command and then hit 'Return' key.
3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.
4)Double click on Hosts file , it will open it with TextEdit,
Let me know whether you can see any Adobe related entries inside Hosts file like 127.0.0.1 activate.adobe.com.......etc??
Yep. That was it.
No proxy (I was right) but the installer couldn't reach the servers so it assumed there was a proxy in the middle, which is fair I guess.
Hello, I have this problem, but on windows. Is there any solutions?
I'm also encountering the same issue, yet nowhere can I find a straightforward, clearly-written explanation of how to resolve it. Does nobody at Adobe speak regular English?
Same issue, now I have the host file open, it reads
127.0.01 local host,
::1 local host. ( my question is what action should i take, do I alter the host file?
What does the "below command" mean? Thx so much!
Seems to be missing. After Go > Go to foler type
Look at the contents of the file hosts
DO NOT EDIT ANYTHING. REALLY. DO NOT EDIT ANYTHING.
Tell us if you see anything about Adobe in the /etc/hosts file and we may be able to help you undo the damage, which is usually caused because of malware.
Hi Adobe Support Community,
I don’t have the process “Go to foler type
You're in the right place. Now you need to type where it says Enter a path.
You must type
Including / at the start and no spaces.
Yess!Now I can see "127.0.0.1". What should I do next? thx!
Ok, the question was "Do you see anything about Adobe". So the answer is no. Close the file without changing it, this file is fine.
I suspect you may have a different problem. Please describe it in detail, don't assume it's the same as anyone else's. If you get any messages we need to see them in FULL.
My problem is that when I wanna use the "comment" function in Adobe Pro DC, the window of "Proxy Authentication required" will pop up. If I then click "Try again", the window requiring me to enter "username and password" will pop up, while, the same, I don't know what to fill. Anyway, the pop-ups haven't interefere in my comment making and file saving, but they are annoying. I really wanna solve this problem thoroughly. Thx!
Ok, I see why you picked this thread to post in, Shuzhe, but this was all about a problem getting Photoshop to run, which happened to use the same words. I recommend you start a new post in the Acrobat forum, describing the problem in full. It actually isn't a problem I've seen with Acrobat before, and I've been using it for many years. But maybe someone will know what is happening.
So that's it! Thank you for your prompt help!! 🙂
I'm in the same exact situation, with the Premiere Pro installer. Support insists I have a proxy, but I don't. It's my home, I have no proxy nor does my ISP. I'm a software engineer and know how to detect a proxy. There is no proxy between my cable box and Adobe's servers.