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Carter278818870p7c
New Participant
January 10, 2023
Question

Trying to Install CS5 - missing serial number

  • January 10, 2023
  • 3 replies
  • 1615 views

Hello there!

Apologies if this has been answered, I searched a long time and found some similar issues but not what I was looking for.

I bought a student license back in 2010/2011 or so for CS5. My old cpu that it was installed on is now not working. I want to install it on a new computer, but unfortunately I did not write down the serial number. The discs have a "product number" to obtain my serial number through a URL that is no longer active (adobe.studentlicensing.com) 

So I have all my discs, a product number, but no serial number. Is there a way to find this serial number again? 

I spent a couple hundred bucks on this back in the day, and I really don't need a CC subscription for what I want to do with these programs. Photoshop CS5 is perfectly fine! 

 

Thank you to any brave soul who tries to help

This topic has been closed for replies.

3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 11, 2023

there are several possible ways to find/recover an adobe serial number.

 

1. search purchased materials: https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

2. you can check your account (if you purchased from or registered with adobe AND you remember the adobe id used to purchase/register), https://accounts.adobe.com

 

3. if your adobe program is installed on another computer you can recover its serial number from that computer,

 

(win:) http://www.belarc.com/free_download.html

(mac:) https://mac-product-key-finder.com/

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 10, 2023

You don't need a subscription for 'simple' picture editing

 

Photoshop Elements http://www.adobe.com/products/elements-family.html is a one time purchase

 

As you know, Computer crashes happen... the FIRST time you download a program make an external copy

IF/When you do have a download, be sure to copy it to AT LEAST one external device
-you should ALWAYS keep a copy (or two!) on an external device
-since Adobe DOES SOMETIMES REMOVE OLD VERSIONS FROM THE SERVER
-a usb flash drive or external hard drive, or write to a CD or DVD
-plus a text file containing your serial number if you have a serial number program

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 10, 2023

    If this link helps, you need to write your serial number and keep it safe

     

    Lost information https://community.adobe.com/t5/account-payment-plan-discussions/trying-to-re-install-adobe-2020-need-product-key/m-p/13148906

    C
    Carter278818870p7cAuthor
    New Participant
    January 10, 2023

    Cheers, John. Those appear to be the links I would need, and that I'm SOL. Definitely wish I had the scrap where I wrote it down but there have been a few moves since then

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 10, 2023

    You said your old CPU is not working... I don't know if a serial number recovery will work with an external drive, but are you able to remove the drive from that computer and place it in a USB connected docking station, or did you recycle that computer so it is totally gone?

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